[ARCHIVE to 2016] Report your Diamond Suite Upgrade success here :)
Jan 30, 2012, 12:19 am
#31
Join Date: Jan 2012
Programs: AA EP; HH Diamond; Marriott Plat; IHG Plat; National EE
Posts: 342
Upgrade to 1 BR Suite Hilton Rosemont / ORD
Checked in tonight for a 2-night stay (Sun-Tues) at the Hilton Rosemont near ORD. Had booked a "deluxe" room for a few extra bucks that offered an extra ~80 sq ft. Asked at checkin for an upgrade to a junior suite, was provided with a 1-BR suite.
Would have been in the booked room type had I not asked, but I give credit to the property for promptly providing essentially a 2-class upgrade when asked.
Note addtional benefits at this property as well: free bottle of water in the room, and what looks to be a hot buffet breakfast for 2 in the restaurant rather than continental.
Would have been in the booked room type had I not asked, but I give credit to the property for promptly providing essentially a 2-class upgrade when asked.
Note addtional benefits at this property as well: free bottle of water in the room, and what looks to be a hot buffet breakfast for 2 in the restaurant rather than continental.
Jan 30, 2012, 12:39 am
#32
Join Date: Nov 2007
Location: going left
Programs: Dime con quien andas,y te dire quien eres
Posts: 367
Hampton Inn Fremont, CA vs. Homewood Suites Newark
No diamond recognition - nothing!! and burnt cookies.
Homewood Suites Newark CA much better.
Jan 30, 2012, 3:43 am
#33
Original Poster
Join Date: May 2007
Location: Belgium
Programs: HHonors Lifetime Diamond
Posts: 269
Jan 30, 2012, 3:04 pm
#34
Join Date: Dec 2009
Location: PHL
Programs: AA Exec Plat Hyatt Globalist Marriott Platinum
Posts: 63
Upgraded at La Quinta Resort
Booked standard king at La Quinta Resort using MVP rate, checked my reservation today and its been changed to an Executive Suite (don't arrive until later this week).
Jan 30, 2012, 3:51 pm
#35
Join Date: Nov 2009
Location: PDX
Programs: United Premier Gold, HH Diamond, Hertz #1 Gold 5*
Posts: 266
Jan 30, 2012, 3:57 pm
#36
Used to be bulldoggolfer05
Join Date: May 2007
Location: São Paulo, BR/Miami Beach, FL/NYC/DXB
Programs: HGP DMD, HHonors DMD, SPG PLT, MR PLT
Posts: 2,295
Jan 30, 2012, 4:27 pm
#37
Join Date: Nov 2009
Location: PDX
Programs: United Premier Gold, HH Diamond, Hertz #1 Gold 5*
Posts: 266
Jan 30, 2012, 4:28 pm
#38
Join Date: Mar 2004
Location: West Coast, BC
Programs: AS MVPG, AC E, HH Diamond
Posts: 641
Last week in Chicago I checked into the Wit for one night. Was upgraded to a luxury suite on the 28th floor which is a one bedroom suite with a great bathroom and kitchen area. I only wish my wife was there to enjoy it with me 
.
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Jan 30, 2012, 6:27 pm
#39
Jan 30, 2012, 6:56 pm
#40
Join Date: May 2009
Location: RICHMOND, VA
Programs: US AIRWAYS CHAIRMAN, MARRIOTT PLATINUM, HILTON DIAMOND
Posts: 24
At the Virginia Beach Oceanfront hotel. . . was 'upgraded' to a partial ocean view room with what appears to be 2 full beds. My profile says "king" is my preference. I'm assuming they can put me in a 2 full bed room if the view is nicer by saying I was upgraded, but I guess I would have thought that if the upgraded room had a different configuration they would ask at check in if that was alright. At the end of the day I could care less because my family isn't with me and a bed is a bed i guess. . .
Jan 30, 2012, 8:14 pm
#41
FlyerTalk Evangelist
Join Date: Dec 2003
Location: STL
Programs: AA 2MM, AS MVP Gold, Hilton Diamond
Posts: 12,966
Jan. 29, upgraded from cheapest possible room to a suite at Hilton LAX.
Jan 31, 2012, 4:26 pm
#42
Join Date: May 2008
Programs: Hyatt Globalist, HH Diamond, MR Titanium, MR LTP, AA PlatPro, DL PM, UA Silver
Posts: 742
Doubletree Crystal City (Army Navy Drive)
Booked a "1 KING BED NONSMOKING" at the Government rate of $183 and was upgraded before arrival (could see it in my reservation & eCheck into upgraded room) to a "1 KING DELUXE SUITE W/BALCONY NON SMOKING".
^^^^^^
^^^^^^
Feb 1, 2012, 7:59 am
#43
Join Date: Jul 2008
Location: Exactly where I want to be
Programs: IHG Gold,SPG Gold, HH Gold, Marriott Gold, Hyatt Discoverist, Delta Kettle, AMEX Plat, DL AMEX Plat
Posts: 1,434
Just remember - there is an order that the hotels are instructed to process room pre-assignments: 1) people who have booked specialty room, suites, premium rooms, special needs, accessible, 2)NOR1 and paid upgrades, 3)upgrades based on Best Gust Reports (Diamonds and Golds). Upgrades are by type, not by a specific room. So, if your preferences are for a high floor away from the elevator, but there is a suite on the first floor by the elevator, the upgrade will take preference over the personal preferences. That's how you can end up with the "deluxe room overlooking the parking lot" instead of what you booked on the high floor away from the elevator. Specialty suites are explictly excepted from the upgrade pool, so you have to see what each location deems their "standard" suites.
One thing: Don't call the hotel to find out if you've been upgraded. When you call, it takes time away from the GSAs doing checkins and checkouts, preparing the folios for checkouts, preparing the folios for checkins, etc. If it's going to happen, it's going to happen. Calling isn't going to help...
One thing: Don't call the hotel to find out if you've been upgraded. When you call, it takes time away from the GSAs doing checkins and checkouts, preparing the folios for checkouts, preparing the folios for checkins, etc. If it's going to happen, it's going to happen. Calling isn't going to help...
Feb 1, 2012, 10:09 am
#44
Join Date: May 2008
Programs: Hyatt Globalist, HH Diamond, MR Titanium, MR LTP, AA PlatPro, DL PM, UA Silver
Posts: 742
One thing: Don't call the hotel to find out if you've been upgraded. When you call, it takes time away from the GSAs doing checkins and checkouts, preparing the folios for checkouts, preparing the folios for checkins, etc. If it's going to happen, it's going to happen. Calling isn't going to help...
I've called multiple properties before arrival, advised them that I am checking in online and would like to know if there are any upgrades available. 9 times out of 10 I score an immediate upgrade.
Feb 1, 2012, 10:22 am
#45
Join Date: Jul 2008
Location: Exactly where I want to be
Programs: IHG Gold,SPG Gold, HH Gold, Marriott Gold, Hyatt Discoverist, Delta Kettle, AMEX Plat, DL AMEX Plat
Posts: 1,434
I strongly disagree with this comment. Sure, GSAs may be busy but part of their job is to deal with incoming calls.
I've called multiple properties before arrival, advised them that I am checking in online and would like to know if there are any upgrades available. 9 times out of 10 I score an immediate upgrade.
I've called multiple properties before arrival, advised them that I am checking in online and would like to know if there are any upgrades available. 9 times out of 10 I score an immediate upgrade.