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Old Aug 9, 01, 3:36 pm   #1
 
Join Date: Jun 1999
Location: Beverly Hills, CA, USA
Posts: 180
flyertalk@hilton.com

Hello all. First of all, thank you again for giving us the opportunity to participate in this forum. We continue to find FlyerTalk an extremely useful resource in establishing an ongoing dialogue with our members, and in helping us to identify areas in need of improvement. As I've frequently said, our Service Center team in Dallas deserves all the credit for quickly and effectively addressing the concerns raised in this forum.

While we certainly continue to monitor the boards here at the corporate office, we realized that the vast majority of issues raised on FlyerTalk have been ones that are directly addressed by the Service Center. So, to expedite how your inquiries are processed, we've established a DEDICATED E-MAIL ADDRESS for FlyerTalkers. This e-mail address goes directly to the Service Center in Dallas, and will be monitored daily to ensure that your requests are handled in the most efficient manner possible.

The e-mail address is "flyertalk@hilton.com" and is available for your immediate use.

Many thanks for the continuing opportunity to address any questions or concerns you may have, and for your continued business!

Best regards,

Adam Burke
Vice President, Marketing -- North America
Hilton HHonors Worldwide
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Old Aug 9, 01, 3:39 pm   #2
 
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WOW!
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Old Aug 9, 01, 3:40 pm   #3
DOC 2 BE
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Thanx Adam! The new e-mail is much appreciated!
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Old Aug 9, 01, 3:58 pm   #4
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Great news thanks again for your help.
mike
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Old Aug 9, 01, 4:00 pm   #5
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Many thanks for this Adam!! Have you also considered having someone on the board full time like Starwood Lurker on the Starwood forum?
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Old Aug 9, 01, 4:08 pm   #6
 
Join Date: May 2001
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ADAM --

Wow! Thanks so much! What a wonderful thing for us FT folks, but even better for ya'll at HHonors.

You might even want to consider some sort of regular "focus group" type gatherings for discussions from FT HHonors members. We could of course give very honest opinions and great suggestions.
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Old Aug 9, 01, 4:11 pm   #7
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Excellent idea, Adam! Thanks VERY much!
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Old Aug 9, 01, 4:37 pm   #8
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Another good idea regarding good customer service.
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Old Aug 9, 01, 5:04 pm   #9
 
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Mahalo plenty, Mr. Burke. It's gratifying to know that there's a direct channel open to deal with issues and concerns.

One observation, though...I've learned a lot from threads here that began with a problem and worked their way toward some solution or workaround. So I hope that this email option won't reduce the amount of good and valuable information that appears here in the future.
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Old Aug 9, 01, 5:11 pm   #10
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thanks.

BTW, do Diamonds have a dedicated reservation line yet?
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Old Aug 9, 01, 5:17 pm   #11
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Thanks Adam. Flyertalk is the reason I started staying at Hiltons again.

After a bad experience at the Palms Springs Hilton in the 80s, I avoided Hiltons until I started reading this forum this year.

I have now enjoyed many stays in 2001 and have been quite impressed overall with the service, room quality and overall value for money paid.
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Old Aug 9, 01, 5:30 pm   #12
 
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Adam -- Many, many thanks!
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Old Aug 9, 01, 5:43 pm   #13
 
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we too, THANK YOU!
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Old Aug 9, 01, 5:59 pm   #14
 
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Wow - Thats great news, yet another reason Hilton is my first choice of hotels.
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Old Aug 9, 01, 6:03 pm   #15
 
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Thanks Mr Adam Burke and Hilton for personal touch support given to we all FlyerTalkers, and not forgotten, please relay my personal thanks to Ms Kristy Hall, and Ms Stacy Strickland for their astounding support, and of course you too Mr Adam.
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