Hello all. First of all, thank you again for giving us the opportunity to participate in this forum. We continue to find FlyerTalk an extremely useful resource in establishing an ongoing dialogue with our members, and in helping us to identify areas in need of improvement. As I've frequently said, our Service Center team in Dallas deserves all the credit for quickly and effectively addressing the concerns raised in this forum.
While we certainly continue to monitor the boards here at the corporate office, we realized that the vast majority of issues raised on FlyerTalk have been ones that are directly addressed by the Service Center. So, to expedite how your inquiries are processed, we've established a DEDICATED E-MAIL ADDRESS for FlyerTalkers. This e-mail address goes directly to the Service Center in Dallas, and will be monitored daily to ensure that your requests are handled in the most efficient manner possible.
The e-mail address is "firstname.lastname@example.org" and is available for your immediate use.
Many thanks for the continuing opportunity to address any questions or concerns you may have, and for your continued business!
Vice President, Marketing -- North America
Hilton HHonors Worldwide
Mahalo plenty, Mr. Burke. It's gratifying to know that there's a direct channel open to deal with issues and concerns.
One observation, though...I've learned a lot from threads here that began with a problem and worked their way toward some solution or workaround. So I hope that this email option won't reduce the amount of good and valuable information that appears here in the future.
Programs: Starwood Plat 2014 & Lifetime Gold, Le Club Accor Plat 2014
Thanks Mr Adam Burke and Hilton for personal touch support given to we all FlyerTalkers, and not forgotten, please relay my personal thanks to Ms Kristy Hall, and Ms Stacy Strickland for their astounding support, and of course you too Mr Adam.