Honors Gold status
Dec 18, 2011, 2:15 pm
#1
Original Poster
Join Date: Dec 2011
Posts: 1
Honors Gold status
Hi,
The hilton card is confusing me, I've been a PC Platinum holder for about 3 years now and BA sent me a gold card in the post with Hilton so I'd decided to give it a whirl.
2 bookings made 1st one at Strathclyde Hilton where I slept on the floor ! There is an explanation for this, I have a disc that moves in my back so a good nights sleep is a little bit of a hard thing for me to get especially when the hotel ignore the booking and give me a single bed. Hence I spent the night sleeping on the floor. 2 nd booking again the confirmation came back with double room and on arrival at the Nottingham Hilton I ended up with a single room, I even flashed the gold card on checkin and was given a free gold card wifi code which I found out in the morning was for cable access and not wifi.
I must say that I use a 3rd party agent to book the rooms but always check with them and the loyalty program service centre that once booked they have booked a double room.
On both booking my request for a set room has been ignored, the card itself as far as I can see has no value on checkin just got a oh I'll take the number and I'm just wondering about the value of this loyalty program as you seem to have to stay quite a few nights even to get enough points for something like a Hampton inn.
The hilton card is confusing me, I've been a PC Platinum holder for about 3 years now and BA sent me a gold card in the post with Hilton so I'd decided to give it a whirl.
2 bookings made 1st one at Strathclyde Hilton where I slept on the floor ! There is an explanation for this, I have a disc that moves in my back so a good nights sleep is a little bit of a hard thing for me to get especially when the hotel ignore the booking and give me a single bed. Hence I spent the night sleeping on the floor. 2 nd booking again the confirmation came back with double room and on arrival at the Nottingham Hilton I ended up with a single room, I even flashed the gold card on checkin and was given a free gold card wifi code which I found out in the morning was for cable access and not wifi.
I must say that I use a 3rd party agent to book the rooms but always check with them and the loyalty program service centre that once booked they have booked a double room.
On both booking my request for a set room has been ignored, the card itself as far as I can see has no value on checkin just got a oh I'll take the number and I'm just wondering about the value of this loyalty program as you seem to have to stay quite a few nights even to get enough points for something like a Hampton inn.
Dec 18, 2011, 3:10 pm
#2
Join Date: Feb 2011
Location: PWM/MHT/BOS
Programs: UA (lame duck)1K, US Plat,HHonors Diamond, PC Plat, SPG Plat, MR Platinum
Posts: 605
Hi,
The hilton card is confusing me, I've been a PC Platinum holder for about 3 years now and BA sent me a gold card in the post with Hilton so I'd decided to give it a whirl.
2 bookings made 1st one at Strathclyde Hilton where I slept on the floor ! There is an explanation for this, I have a disc that moves in my back so a good nights sleep is a little bit of a hard thing for me to get especially when the hotel ignore the booking and give me a single bed. Hence I spent the night sleeping on the floor. 2 nd booking again the confirmation came back with double room and on arrival at the Nottingham Hilton I ended up with a single room, I even flashed the gold card on checkin and was given a free gold card wifi code which I found out in the morning was for cable access and not wifi.
I must say that I use a 3rd party agent to book the rooms but always check with them and the loyalty program service centre that once booked they have booked a double room.
On both booking my request for a set room has been ignored, the card itself as far as I can see has no value on checkin just got a oh I'll take the number and I'm just wondering about the value of this loyalty program as you seem to have to stay quite a few nights even to get enough points for something like a Hampton inn.
The hilton card is confusing me, I've been a PC Platinum holder for about 3 years now and BA sent me a gold card in the post with Hilton so I'd decided to give it a whirl.
2 bookings made 1st one at Strathclyde Hilton where I slept on the floor ! There is an explanation for this, I have a disc that moves in my back so a good nights sleep is a little bit of a hard thing for me to get especially when the hotel ignore the booking and give me a single bed. Hence I spent the night sleeping on the floor. 2 nd booking again the confirmation came back with double room and on arrival at the Nottingham Hilton I ended up with a single room, I even flashed the gold card on checkin and was given a free gold card wifi code which I found out in the morning was for cable access and not wifi.
I must say that I use a 3rd party agent to book the rooms but always check with them and the loyalty program service centre that once booked they have booked a double room.
On both booking my request for a set room has been ignored, the card itself as far as I can see has no value on checkin just got a oh I'll take the number and I'm just wondering about the value of this loyalty program as you seem to have to stay quite a few nights even to get enough points for something like a Hampton inn.
If you were booked for a double room and got a single (not sure what you mean by "single" I only see double rooms or twin for Strathclyde other then Junior suites etc.)did you say anything AFTER getting into room that you booked a double?
As for the value... well may I suggest you try this:
http://hhonors1.hilton.com/en_US/hh/about/gold.do
Dec 18, 2011, 3:24 pm
#3
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
You have a few issues to consider.
1) UK Hiltons are very poor, especially outside of London.
2) Some 3rd party bookings may not get you HHONORS Gold benefits, depends on the 3rd party. The bed preference also needs to be confirmed by Hilton.
3) Hilton is weaker than other chains in guaranteeing room type and bed preference. Hyatt actually guarantees bed preference booked.
1) UK Hiltons are very poor, especially outside of London.
2) Some 3rd party bookings may not get you HHONORS Gold benefits, depends on the 3rd party. The bed preference also needs to be confirmed by Hilton.
3) Hilton is weaker than other chains in guaranteeing room type and bed preference. Hyatt actually guarantees bed preference booked.
Dec 18, 2011, 4:04 pm
#4
Join Date: Aug 2010
Location: Houston, TX
Programs: HHonors Diamond, AA Executive Platinum, National Executive Elite, Avis First
Posts: 494
The physical card isn't going to get you any different treatment, as long as your HHonors number is already on the reservation. When the rep pulls up your reservation, the HHonors membership level is displayed fairly prominently. I believe a portion of the screen is shaded in a color related to your membership level (so being Gold it's a shade of yellow).
Getting the room type you want isn't really something I'd think would change with your HHonors level. If you didn't get the room type you requested, it could be an issue with how the room was booked, or it's just been two unfortunate events. If it's an issue for you, call the hotel the day before and let them know you need a certain type room because of your back. You can be assured they'll accomodate you if possible.
Getting the room type you want isn't really something I'd think would change with your HHonors level. If you didn't get the room type you requested, it could be an issue with how the room was booked, or it's just been two unfortunate events. If it's an issue for you, call the hotel the day before and let them know you need a certain type room because of your back. You can be assured they'll accomodate you if possible.
Dec 18, 2011, 5:20 pm
#5
Join Date: Aug 2011
Posts: 1,689
when you book the room the room type is specified and this is the room type that is being guaranteed to you.
Maybe it's different if you book third party. Is the room type you paid for not showing on the reservation?
If not, that's a huge downfall of a third party booking. I would like to know the room type I booked is the type I am going to get upon arrival.
Maybe it's different if you book third party. Is the room type you paid for not showing on the reservation?
If not, that's a huge downfall of a third party booking. I would like to know the room type I booked is the type I am going to get upon arrival.
Dec 18, 2011, 5:33 pm
#6
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,978
You have a few issues to consider.
1) UK Hiltons are very poor, especially outside of London.
2) Some 3rd party bookings may not get you HHONORS Gold benefits, depends on the 3rd party. The bed preference also needs to be confirmed by Hilton.
3) Hilton is weaker than other chains in guaranteeing room type and bed preference. Hyatt actually guarantees bed preference booked.
1) UK Hiltons are very poor, especially outside of London.
2) Some 3rd party bookings may not get you HHONORS Gold benefits, depends on the 3rd party. The bed preference also needs to be confirmed by Hilton.
3) Hilton is weaker than other chains in guaranteeing room type and bed preference. Hyatt actually guarantees bed preference booked.
Only once or twice did I not get the bed type I had reserved and the hotel is usually very apologetic about it. Very strange story from the OP. are you sure your HH# is in the reservation?
Feb 12, 2012, 1:23 pm
#8
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,555
Outside of a hotel with very tight security and airport-like processes of matching everyone's passport to the hotel guest list, I'm should you *could* do it....but would you ever want to?
Feb 12, 2012, 1:27 pm
#9
Join Date: Jun 2008
Location: STR-BUD-ZRH-MUC-FRA
Posts: 210
My question was if my Gold status entitles me to book for 1 person (single occupancy) and get always double occupancy due to my Gold status (as I get 2 breakfast for a 2nd registered guest)
Feb 12, 2012, 3:57 pm
#10
Join Date: Oct 2010
Location: NSW
Programs: QF P1 + LTG VA Plat, AA nothing, HH Diamond, Hyatt Diamond
Posts: 767
My question was if my Gold status entitles me to book for 1 person (single occupancy) and get always double occupancy due to my Gold status (as I get 2 breakfast for a 2nd registered guest)
Book for one and enter the " Spouse stays free" in the comments section.
I have done this successfully in Australia and assume it shouldn't be a problem elsewhere.
Feb 12, 2012, 4:13 pm
#11
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
Welcome to Flyertalk.
Did you ask at the desk when checking in for a certain type of room? Did they explain why you had one room reserved but they were downgrading you?
Showing the card won't get you different treatment. If you want a specific type of room you need to tell them, if they don't give you what your travel agent has reserved for you, they need to tell you why.
Did you ask at the desk when checking in for a certain type of room? Did they explain why you had one room reserved but they were downgrading you?
Showing the card won't get you different treatment. If you want a specific type of room you need to tell them, if they don't give you what your travel agent has reserved for you, they need to tell you why.
Feb 12, 2012, 7:14 pm
#12
Join Date: Aug 2011
Posts: 1,689
Unforntunately, If the hotel charges for a 2nd person in the room, Gold status will not help. This is not listed as a benefit under the Gold tier status benes.
Feb 12, 2012, 7:21 pm
#13
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
From the Terms and Conditions
HHonors Amenities for all Members, including Blue, Silver Elite, Gold Elite and Diamond Elite Members
.....
Spouse stays free in the Member's room on qualifying stays. This benefit excludes stays at Hampton Inn and Hampton Inn and Suites. This benefit does not apply at any hotel when the rate includes additional components (e.g., meals, activities, parking, etc.) that are quoted as a per person or per room charge.
Spouse stays free applies to all membership levels, including gold.
Feb 12, 2012, 7:22 pm
#14
Join Date: Jul 2001
Location: Back to Florida...... bye London
Programs: Hilton, AA,, Delta
Posts: 5,149
Yes it is a benefit for ALL Honors members. So even if you are Honors Blue you get the Spouse Stays Free at all properties except Hampton's.
Feb 12, 2012, 7:38 pm
#15
Suspended
Join Date: Oct 2011
Location: Her Majesty's United Kingdom
Programs: BA Gold, BA Lounge Rats, BA Audit Survivors, CW Kitchen Defender, CX Noodle Connoisseurs Club
Posts: 5,955
That's not correct.
From the Terms and Conditions
HHonors Amenities for all Members, including Blue, Silver Elite, Gold Elite and Diamond Elite Members
.....
Spouse stays free in the Member's room on qualifying stays. This benefit excludes stays at Hampton Inn and Hampton Inn and Suites. This benefit does not apply at any hotel when the rate includes additional components (e.g., meals, activities, parking, etc.) that are quoted as a per person or per room charge.
Spouse stays free applies to all membership levels, including gold.
From the Terms and Conditions
HHonors Amenities for all Members, including Blue, Silver Elite, Gold Elite and Diamond Elite Members
.....
Spouse stays free in the Member's room on qualifying stays. This benefit excludes stays at Hampton Inn and Hampton Inn and Suites. This benefit does not apply at any hotel when the rate includes additional components (e.g., meals, activities, parking, etc.) that are quoted as a per person or per room charge.
Spouse stays free applies to all membership levels, including gold.
, is it worth me calling them to discuss this, I have 4 stays booked so far this year!