Go Back   FlyerTalk Forums > Miles&Points > Hotels and Loyalty Programs > Hilton | Hilton HHonors
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Dec 18, 11, 2:15 pm   #1
 
Join Date: Dec 2011
Posts: 1
HHonors Gold status

Hi,

The hilton card is confusing me, I've been a PC Platinum holder for about 3 years now and BA sent me a gold card in the post with Hilton so I'd decided to give it a whirl.

2 bookings made 1st one at Strathclyde Hilton where I slept on the floor ! There is an explanation for this, I have a disc that moves in my back so a good nights sleep is a little bit of a hard thing for me to get especially when the hotel ignore the booking and give me a single bed. Hence I spent the night sleeping on the floor. 2 nd booking again the confirmation came back with double room and on arrival at the Nottingham Hilton I ended up with a single room, I even flashed the gold card on checkin and was given a free gold card wifi code which I found out in the morning was for cable access and not wifi.

I must say that I use a 3rd party agent to book the rooms but always check with them and the loyalty program service centre that once booked they have booked a double room.

On both booking my request for a set room has been ignored, the card itself as far as I can see has no value on checkin just got a oh I'll take the number and I'm just wondering about the value of this loyalty program as you seem to have to stay quite a few nights even to get enough points for something like a Hampton inn.
Viper99 is offline   Reply With Quote
Old Dec 18, 11, 3:10 pm   #2
 
Join Date: Feb 2011
Location: PWM/MHT/BOS
Programs: UA (lame duck)1K, US Plat,HHonors Diamond, PC Plat, SPG Plat, MR Platinum
Posts: 604
Quote:
Originally Posted by Viper99 View Post
Hi,

The hilton card is confusing me, I've been a PC Platinum holder for about 3 years now and BA sent me a gold card in the post with Hilton so I'd decided to give it a whirl.

2 bookings made 1st one at Strathclyde Hilton where I slept on the floor ! There is an explanation for this, I have a disc that moves in my back so a good nights sleep is a little bit of a hard thing for me to get especially when the hotel ignore the booking and give me a single bed. Hence I spent the night sleeping on the floor. 2 nd booking again the confirmation came back with double room and on arrival at the Nottingham Hilton I ended up with a single room, I even flashed the gold card on checkin and was given a free gold card wifi code which I found out in the morning was for cable access and not wifi.

I must say that I use a 3rd party agent to book the rooms but always check with them and the loyalty program service centre that once booked they have booked a double room.

On both booking my request for a set room has been ignored, the card itself as far as I can see has no value on checkin just got a oh I'll take the number and I'm just wondering about the value of this loyalty program as you seem to have to stay quite a few nights even to get enough points for something like a Hampton inn.
What is it you're confused about?

If you were booked for a double room and got a single (not sure what you mean by "single" I only see double rooms or twin for Strathclyde other then Junior suites etc.)did you say anything AFTER getting into room that you booked a double?

As for the value... well may I suggest you try this:

http://hhonors1.hilton.com/en_US/hh/about/gold.do
jkburns1 is offline   Reply With Quote
Old Dec 18, 11, 3:24 pm   #3
 
Join Date: Jun 2007
Location: RIC
Programs: UA PP, US 1MM SP, SPG Plat, HH Gold, MR Gold
Posts: 1,621
You have a few issues to consider.

1) UK Hiltons are very poor, especially outside of London.
2) Some 3rd party bookings may not get you HHONORS Gold benefits, depends on the 3rd party. The bed preference also needs to be confirmed by Hilton.
3) Hilton is weaker than other chains in guaranteeing room type and bed preference. Hyatt actually guarantees bed preference booked.
CIT85 is offline   Reply With Quote
Old Dec 18, 11, 4:04 pm   #4
 
Join Date: Aug 2010
Location: Clinton, MS
Programs: HHonors Diamond, AA Platinum, National Executive, Avis First
Posts: 311
The physical card isn't going to get you any different treatment, as long as your HHonors number is already on the reservation. When the rep pulls up your reservation, the HHonors membership level is displayed fairly prominently. I believe a portion of the screen is shaded in a color related to your membership level (so being Gold it's a shade of yellow).

Getting the room type you want isn't really something I'd think would change with your HHonors level. If you didn't get the room type you requested, it could be an issue with how the room was booked, or it's just been two unfortunate events. If it's an issue for you, call the hotel the day before and let them know you need a certain type room because of your back. You can be assured they'll accomodate you if possible.
adambrock is offline   Reply With Quote
Old Dec 18, 11, 5:20 pm   #5
 
Join Date: Aug 2011
Posts: 1,689
when you book the room the room type is specified and this is the room type that is being guaranteed to you.

Maybe it's different if you book third party. Is the room type you paid for not showing on the reservation?

If not, that's a huge downfall of a third party booking. I would like to know the room type I booked is the type I am going to get upon arrival.
shoreline is offline   Reply With Quote
Old Dec 18, 11, 5:33 pm   #6
FlyerTalk Evangelist
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: DL PM, UA 1K, AF PE, BA Gold, HH Gold, MR Gold, some Amex
Posts: 17,017
Quote:
Originally Posted by CIT85 View Post
You have a few issues to consider.

1) UK Hiltons are very poor, especially outside of London.
2) Some 3rd party bookings may not get you HHONORS Gold benefits, depends on the 3rd party. The bed preference also needs to be confirmed by Hilton.
3) Hilton is weaker than other chains in guaranteeing room type and bed preference. Hyatt actually guarantees bed preference booked.
3rd party bookings get you all Gold benefits as long as you booked a hilton and not opaque. You may not earn points for your stay but as long as your HH# is on the reservation you should get your benis.

Only once or twice did I not get the bed type I had reserved and the hotel is usually very apologetic about it. Very strange story from the OP. are you sure your HH# is in the reservation?
cfischer is offline   Reply With Quote
Old Feb 12, 12, 1:18 pm   #7
 
Join Date: Jun 2008
Location: STR-BUD-ZRH-MUC-FRA
Posts: 117
one question: as Hilton Gold can I book single occupancy rooms and then - due to my Gold status - stay there as couple?
Tenere is offline   Reply With Quote
Old Feb 12, 12, 1:23 pm   #8
FlyerTalk Evangelist
 
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, A3 Gold, MR/SPG/PC Gold, HH Diamond, Nat ExecElite
Posts: 31,639
Quote:
Originally Posted by Tenere View Post
one question: as Hilton Gold can I book single occupancy rooms and then - due to my Gold status - stay there as couple?
Wouldn't a single-occupancy room have only a single twin bed? (I mean, isn't that the definition of single-occupancy? One with a single double or two twins would be listed as "max 2", wouldn't it?)

Outside of a hotel with very tight security and airport-like processes of matching everyone's passport to the hotel guest list, I'm should you *could* do it....but would you ever want to?
pinniped is offline   Reply With Quote
Old Feb 12, 12, 1:27 pm   #9
 
Join Date: Jun 2008
Location: STR-BUD-ZRH-MUC-FRA
Posts: 117
Quote:
Originally Posted by pinniped View Post
Wouldn't a single-occupancy room have only a single twin bed? (I mean, isn't that the definition of single-occupancy? One with a single double or two twins would be listed as "max 2", wouldn't it?)
I'm talking about Hilton hotels in Asia who don't even have single rooms with single beds - but there is a small surcharge if you book for 2 Persons instead of 1.

My question was if my Gold status entitles me to book for 1 person (single occupancy) and get always double occupancy due to my Gold status (as I get 2 breakfast for a 2nd registered guest)
Tenere is offline   Reply With Quote
Old Feb 12, 12, 3:57 pm   #10
 
Join Date: Oct 2010
Location: NSW
Programs: QF WP +LTS, VA Plat, AA nothing, HH Diamond
Posts: 419
Quote:
Originally Posted by Tenere View Post
Quote:
Originally Posted by pinniped View Post
Wouldn't a single-occupancy room have only a single twin bed? (I mean, isn't that the definition of single-occupancy? One with a single double or two twins would be listed as "max 2", wouldn't it?)
I'm talking about Hilton hotels in Asia who don't even have single rooms with single beds - but there is a small surcharge if you book for 2 Persons instead of 1.

My question was if my Gold status entitles me to book for 1 person (single occupancy) and get always double occupancy due to my Gold status (as I get 2 breakfast for a 2nd registered guest)
Yes you can do this. Hilton T&C's have a " Spouse stays free".
Book for one and enter the " Spouse stays free" in the comments section.
I have done this successfully in Australia and assume it shouldn't be a problem elsewhere.
Princess fiona is offline   Reply With Quote
Old Feb 12, 12, 4:13 pm   #11
In Memoriam
 
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,819
Welcome to Flyertalk.

Did you ask at the desk when checking in for a certain type of room? Did they explain why you had one room reserved but they were downgrading you?

Showing the card won't get you different treatment. If you want a specific type of room you need to tell them, if they don't give you what your travel agent has reserved for you, they need to tell you why.
__________________
Mike Cordelli mike@cordelli.com
cordelli is offline   Reply With Quote
Old Feb 12, 12, 7:14 pm   #12
 
Join Date: Aug 2011
Posts: 1,689
Quote:
Originally Posted by Tenere View Post
one question: as Hilton Gold can I book single occupancy rooms and then - due to my Gold status - stay there as couple?
Unforntunately, If the hotel charges for a 2nd person in the room, Gold status will not help. This is not listed as a benefit under the Gold tier status benes.
shoreline is offline   Reply With Quote
Old Feb 12, 12, 7:21 pm   #13
In Memoriam
 
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,819
Quote:
Originally Posted by shoreline View Post
Unforntunately, If the hotel charges for a 2nd person in the room, Gold status will not help. This is not listed as a benefit under the Gold tier status benes.
That's not correct.

From the Terms and Conditions

HHonors Amenities for all Members, including Blue, Silver Elite, Gold Elite and Diamond Elite Members

.....

Spouse stays free in the Member's room on qualifying stays. This benefit excludes stays at Hampton Inn and Hampton Inn and Suites. This benefit does not apply at any hotel when the rate includes additional components (e.g., meals, activities, parking, etc.) that are quoted as a per person or per room charge.


Spouse stays free applies to all membership levels, including gold.
__________________
Mike Cordelli mike@cordelli.com
cordelli is offline   Reply With Quote
Old Feb 12, 12, 7:22 pm   #14
 
Join Date: Jul 2001
Location: Back to the Buffalo. At least I'm close to Toronto.
Programs: Hilton, AA, SW, Delta
Posts: 4,437
Quote:
Originally Posted by shoreline View Post
Unforntunately, If the hotel charges for a 2nd person in the room, Gold status will not help. This is not listed as a benefit under the Gold tier status benes.
Yes it is a benefit for ALL Honors members. So even if you are Honors Blue you get the Spouse Stays Free at all properties except Hampton's.
__________________
Oh, never mind.
MoreMilesPlease is offline   Reply With Quote
Old Feb 12, 12, 7:38 pm   #15
Suspended
 
Join Date: Oct 2011
Location: Her Majesty's United Kingdom
Programs: BA Gold, BA Lounge Rats, BA Audit Survivors, CW Kitchen Defender, CX Noodle Connoisseurs Club
Posts: 5,955
Quote:
Originally Posted by cordelli View Post
That's not correct.

From the Terms and Conditions

HHonors Amenities for all Members, including Blue, Silver Elite, Gold Elite and Diamond Elite Members

.....

Spouse stays free in the Member's room on qualifying stays. This benefit excludes stays at Hampton Inn and Hampton Inn and Suites. This benefit does not apply at any hotel when the rate includes additional components (e.g., meals, activities, parking, etc.) that are quoted as a per person or per room charge.


Spouse stays free applies to all membership levels, including gold.
Dammit!, that means I have wasted some money , is it worth me calling them to discuss this, I have 4 stays booked so far this year!
PanGalactic is offline   Reply With Quote
 
 
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 8:29 pm.