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Old Oct 12, 11, 6:15 am   #1
 
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Hilton Honors Gold Benefits When Using a Third-Party Internet Web Site?

To get the Hilton Honors gold benefits like possible executive floor upgrade, free breakfast, free wifi, do I have to book directly at Hilton's website? what if I book on other travel sites like Expedia, Priceline, Agoda.. etc, will I still get the elite benefits?

I know that some loyalty programs don't credit the points or nights stay if you book at 3rd party site, so I might not get the points and nights stay credit but not sure if HH cuts the elite benefits as well if you book using other sites.
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Old Oct 12, 11, 9:28 am   #2
 
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Others may correct me, but I think Hilton are pretty relaxed on this, I know some hotel groups are strict but from what I've read on the forums HH give you the benefits regardless
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Old Oct 12, 11, 10:28 am   #3
 
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You'll get your usual fixed Gold benefits, ie. the wi-fi, breakfast, bottled water on any stay, and I would expect the upgrades based on availability too, but I guess it's more difficult to pin down the hotel on "space available " upgrades.

However, my experience has been that Hilton are pretty good at maintaining the benefits regardless of the booking company used, or points, etc.

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Old Oct 12, 11, 10:53 am   #4
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Third-party bookings are eligible for status benefits such as upgrades and free internet, except where the specific hotel is not known until after the booking is made, in which case you get nothing.

(These are the rules as written; as ever, YMMV.)
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Old Oct 14, 11, 8:34 am   #5
 
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Won a Priceline bid at the Hilton LAX for a very good price.

When I checked in I gave them my HH gold card, and we received the free Internet and executive lounge breakfast. By the way, I did not ask for anything - it was all offered very kindly.

(Gee - I'm glad I didn't have a car - 30 bucks a night to park. If I was short on $$, I might have just decided to park and sleep in the car haha!)
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Old Oct 14, 11, 8:43 am   #6
 
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I got a DoubleTree through a Priceline bid a couple of months ago. When I arrived I was given all of my benefits. A few days after the stay I got the following email:

Dear a7800,

With the ability to book the guaranteed lowest price at 3,600+ hotels in more than 80 countries, there are thousands of reasons to make your reservations with us. No matter which Hilton Worldwide portfolio of brands site you use, you can easily search all Hilton Worldwide hotels at once -- by city, by airport, by hotel features or even by travel route. And booking your stay through www.hiltonhhonors.com or any Hilton Worldwide website is the smart choice to ensure you receive Hilton HHonors™ points, miles and stay credit for all of your qualifying stays.

In fact, we promise that if you find a lower rate on some other booking channel, we'll match that rate plus:
For stays in the U.S., Canada, Puerto Rico or Mexico, we'll give you a $50 American Express® Gift Cheque.*
For stays outside the U.S., Canada, Puerto Rico or Mexico, we'll take US$50 off your bill.

For more information on Our Best Rates. Guaranteed. Click here.

HHonors points, airline miles and stay credit toward tier status are only awarded on reservations made on a Hilton Worldwide website. However, we have made an exception for your recent stay at the Doubletree Bloomington Minneapolis South.

Going forward, be sure to make your reservations through www.hiltonhhonors.com or any Hilton Worldwide website.

Of course, you will also continue to receive HHonors points, miles and stay credit when you book through 1-800-HHONORS or any other Hilton Reservations Worldwide office, through corporate travel offices, through travel agents, through the websites of Hilton HHonors airline partners or when making reservations by phone directly with a Hilton Worldwide hotel.

For further information or to book a Hilton Worldwide hotel reservation, visit www.hiltonhhonors.com today. We look forward to welcoming you again soon!

Sincerely,

(Name and Title Removed)
Hilton Worldwide

This was a very nice and unexpected touch.
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Old Oct 14, 11, 9:01 am   #7
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Quote:
Originally Posted by stifle View Post
Third-party bookings are eligible for status benefits such as upgrades and free internet, except where the specific hotel is not known until after the booking is made, in which case you get nothing.

(These are the rules as written; as ever, YMMV.)
I've had Hilton hotels in Europe give me Gold/Diamond benefits on all of my Priceline NYOP bookings made this year. US Hilton hotels are less generous, but some of them also grant at-hotel status benefits.
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Old Oct 14, 11, 9:32 am   #8
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Originally Posted by a7800 View Post
This was a very nice and unexpected touch.
More a nice way of saying "don't use Priceline" in my book
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Old Oct 14, 11, 10:04 am   #9
 
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In my experience, I have always received benefits like internet, breakfast, Exec Lounge and Upgrades.

I never expect HH points, stay credits, etc, on third party bookings....but usually I get granted points. This happens about half the time.
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Old Oct 14, 11, 10:27 am   #10
 
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Quote:
Originally Posted by stifle View Post
More a nice way of saying "don't use Priceline" in my book
I agree, but it was still nice. Not usually a Priceline bidder, but I was meeting a group of friends who aren't frequent travellers and they were concerned about getting the cheapest rate. All in all it worked out for me, I saved $100 over the 2 night stay and still got my credit.
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Old Nov 6, 11, 4:19 am   #11
 
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Sorry to bump this old thread - has anyone had any other recent experience. Looking at booking the Chelsea DT through Australian expedia and was hopeful of gaining the HHonors Gold benefits.
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Old Nov 6, 11, 7:21 am   #12
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Expect nothing and be pleasantly surprised if you get anything.
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Old Nov 6, 11, 9:01 pm   #13
 
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Thumbs down

Quote:
Originally Posted by a7800 View Post

Dear a7800,

In fact, we promise that if you find a lower rate on some other booking channel, we'll match that rate plus:
For stays in the U.S., Canada, Puerto Rico or Mexico, we'll give you a $50 American Express® Gift Cheque.*
For stays outside the U.S., Canada, Puerto Rico or Mexico, we'll take US$50 off your bill.

For more information on Our Best Rates. Guaranteed. Click here.

HHonors points, airline miles and stay credit toward tier status are only awarded on reservations made on a Hilton Worldwide website. However, we have made an exception for your recent stay at the Doubletree Bloomington Minneapolis South.

Going forward, be sure to make your reservations through www.hiltonhhonors.com or any Hilton Worldwide website.

Of course, you will also continue to receive HHonors points, miles and stay credit when you book through 1-800-HHONORS or any other Hilton Reservations Worldwide office, through corporate travel offices, through travel agents, through the websites of Hilton HHonors airline partners or when making reservations by phone directly with a Hilton Worldwide hotel.

For further information or to book a Hilton Worldwide hotel reservation, visit www.hiltonhhonors.com today. We look forward to welcoming you again soon!

Sincerely,

(Name and Title Removed)
Hilton Worldwide

This was a very nice and unexpected touch.
This mail is a joke. You can try to get BRG but the chance goes to =0
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Old Dec 20, 11, 3:42 pm   #14
 
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Hey everyone!
I'm a Hilton Gold member and I'm looking to book a Hilton property from expedia.ca (to avoid exchange rate conversion). On the expedia website, there is a rate for breakfast not included and breakfast included. Obviously the breakfast included rate is a bit more. My question is if I book the 'breakfast not included' rate, will I be entitled to the Gold benefits (which include breakfast)?

The 'breakfast not included' rate is the equivalent rate as the one on the Hilton website (again, the only reason why I don't want to book directly with Hilton is so I can pay in canadian dollars on expedia.ca).

Thanks,
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Old Dec 20, 11, 7:25 pm   #15
 
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Quote:
Originally Posted by bobloblaw007 View Post
Hey everyone!
I'm a Hilton Gold member and I'm looking to book a Hilton property from expedia.ca (to avoid exchange rate conversion). On the expedia website, there is a rate for breakfast not included and breakfast included. Obviously the breakfast included rate is a bit more. My question is if I book the 'breakfast not included' rate, will I be entitled to the Gold benefits (which include breakfast)?

The 'breakfast not included' rate is the equivalent rate as the one on the Hilton website (again, the only reason why I don't want to book directly with Hilton is so I can pay in canadian dollars on expedia.ca).

Thanks,
you will not get your stay credit or point eithers. You probably know this already, but just thought I would mention it. Maybe you should call them before you book it through expedia to see if there is anything they can do for you. I don't think the rate of exchange will help you out, but may be worth a call.
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