Upgrade to Surpass Honors AmEx: Earn 50,000+ bonus points
#256
Join Date: Oct 2002
Posts: 255
Before the current offer of automatic Gold w/AF payment, I would drop to no-fee once the bonus point spending was met. In the past, Amex would send targeted upgrade offers to upgrade. I got 2 of them over 5 yrs. The last time 6 months ago, they tried to deny the points by saying I had already received them previously and it was a one time offer for upgrading. However, the offer had no exclusionary language and was not open to the public (came as an offer on my Amex account page w/my name on the offer). I argued that 1) the offer should not have been directed to me if I was not eligible 2) Amex should have had the exclusionary language in the offer. Amex granted me the entire points as a courtesy because they failed to put the exclusionary language in. I'm sure they have corrected their mistake by now.
1. will Amex deny the offer by saying I can only have one (signup) bonus in the life time for the same card, the rule they implemented a couple years ago?
2. will Amex deny the offer by saying I have earned this upgrade bonus once?
thanks.
#257
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,419
Link worked!
Could try this link:
https://www.americanexpress.com/us/c...dit-card/36205
Worked fine for me to switch from Delta Platinum Amex to the Hilton Surpass card.
https://www.americanexpress.com/us/c...dit-card/36205
Worked fine for me to switch from Delta Platinum Amex to the Hilton Surpass card.
#258
Join Date: Jul 2007
Location: PDX
Programs: AA (Gold), Alaska MVP, Hilton Diamond, Hyatt Plat, IHG Plat, SPG Gold,
Posts: 513
My card is eligible but I already have a HH Surpass Amex. Will I get the bonus points if I upgrade my no-fee card?
I don't see any wording on the Amex offer page that mentions that. Should I close or downgrade my existing Surpass card before I jump on this offer?
I don't see any wording on the Amex offer page that mentions that. Should I close or downgrade my existing Surpass card before I jump on this offer?
#259
Join Date: Apr 2009
Location: CLD
Programs: ua S, marriott P, hilton G, ihg P
Posts: 579
Do NOT upgrade, folks..
I have had the no-fee Hilton card since 2012. In may, after logging into my account online, I received a message saying I've been pre-approved to upgrade to Surpass, and will get 50k hilton points after spending $3k. So I clicked the link, and was told to call instead.
So I called the number, and confirmed the offer with the phone rep and proceeded with the upgrade.
Met the spending requirement, and called a few days later. Was told I would get the 50k in 1-2 billing cycles.
Waited 2 billing cycles, but no points. Called again, a floor manager said she will look into it.
Another month went by, no points. I called again, and was told I never had the offer. When I asked is it just me not getting it, or this offer doesn't exist? The reply was "50k points was never an offer to the upgrade".
Ended up cancelling the card.
So don't trust Amex on this... and their customer service (in India) is very disappointing to say the least... save your self some trouble, and do NOT upgrade on this card..
I have had the no-fee Hilton card since 2012. In may, after logging into my account online, I received a message saying I've been pre-approved to upgrade to Surpass, and will get 50k hilton points after spending $3k. So I clicked the link, and was told to call instead.
So I called the number, and confirmed the offer with the phone rep and proceeded with the upgrade.
Met the spending requirement, and called a few days later. Was told I would get the 50k in 1-2 billing cycles.
Waited 2 billing cycles, but no points. Called again, a floor manager said she will look into it.
Another month went by, no points. I called again, and was told I never had the offer. When I asked is it just me not getting it, or this offer doesn't exist? The reply was "50k points was never an offer to the upgrade".
Ended up cancelling the card.
So don't trust Amex on this... and their customer service (in India) is very disappointing to say the least... save your self some trouble, and do NOT upgrade on this card..
#260
Join Date: Jul 2011
Posts: 773
Do NOT upgrade, folks..
I have had the no-fee Hilton card since 2012. In may, after logging into my account online, I received a message saying I've been pre-approved to upgrade to Surpass, and will get 50k hilton points after spending $3k. So I clicked the link, and was told to call instead.
So I called the number, and confirmed the offer with the phone rep and proceeded with the upgrade.
Met the spending requirement, and called a few days later. Was told I would get the 50k in 1-2 billing cycles.
Waited 2 billing cycles, but no points. Called again, a floor manager said she will look into it.
Another month went by, no points. I called again, and was told I never had the offer. When I asked is it just me not getting it, or this offer doesn't exist? The reply was "50k points was never an offer to the upgrade".
Ended up cancelling the card.
So don't trust Amex on this... and their customer service (in India) is very disappointing to say the least... save your self some trouble, and do NOT upgrade on this card..
I have had the no-fee Hilton card since 2012. In may, after logging into my account online, I received a message saying I've been pre-approved to upgrade to Surpass, and will get 50k hilton points after spending $3k. So I clicked the link, and was told to call instead.
So I called the number, and confirmed the offer with the phone rep and proceeded with the upgrade.
Met the spending requirement, and called a few days later. Was told I would get the 50k in 1-2 billing cycles.
Waited 2 billing cycles, but no points. Called again, a floor manager said she will look into it.
Another month went by, no points. I called again, and was told I never had the offer. When I asked is it just me not getting it, or this offer doesn't exist? The reply was "50k points was never an offer to the upgrade".
Ended up cancelling the card.
So don't trust Amex on this... and their customer service (in India) is very disappointing to say the least... save your self some trouble, and do NOT upgrade on this card..
#261
Join Date: Oct 2013
Location: Sonoma County, CA
Programs: Bonvoy P, HHonors Dia, Hyatt Disc, FPC, Alaskan, Hawaiian, AA, United, Elevate, Amex
Posts: 192
I had the upgrade offer, too
I was logged into my Amex account. I think it was October. Got the upgrade offer on the Hilton card. they said I could upgrade either my Hilton or my Delta to a Surpass. Didn't make sense to do the Delta, so I upgraded the Hilton.
then, I forgot what the minimum spend was, and chatted with Amex. the guy said I didn't qualify for the offer, but he would check to be sure. Told me to keep checking back. Could be 8 weeks.
When I had time to kill, I called Amex. The guy who answered (perfect English, no accent, BTW) said he could see the offer and that I was definitely signed up for it, and would get the 50k points for spending 3k.
So I have now spent the 3k. Let's hope he was right. Although he seemed a lot more sure about things than the chat people.
then, I forgot what the minimum spend was, and chatted with Amex. the guy said I didn't qualify for the offer, but he would check to be sure. Told me to keep checking back. Could be 8 weeks.
When I had time to kill, I called Amex. The guy who answered (perfect English, no accent, BTW) said he could see the offer and that I was definitely signed up for it, and would get the 50k points for spending 3k.
So I have now spent the 3k. Let's hope he was right. Although he seemed a lot more sure about things than the chat people.
#262
Join Date: Jan 2011
Location: New England
Programs: UA 1P, Hyatt Diamond, HH Diamond, Marriott Gold
Posts: 1,497
How long do you have to hold the basic Amex HH before the upgrade offer shows up? I have kept the basic Amex HH for at least 1 year and a half, still nothing. I never applied the Surpass one before.
#263
Join Date: Feb 2009
Posts: 6,575
As far as the upgrade just type SURPASS in the search bar and you may find the offer ids there.
#266
Join Date: Jan 2016
Programs: AA, Hyatt, Marriott, Hilton
Posts: 501
I haven't seen any confirmations here regarding it but would it be possible to apply for the Surpass, cancel the card after a while, and receive a bonus via upgrade? The individual offer for surpass seems better than via upgrade. If I could do both, even better.
#267
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
I haven't seen any confirmations here regarding it but would it be possible to apply for the Surpass, cancel the card after a while, and receive a bonus via upgrade? The individual offer for surpass seems better than via upgrade. If I could do both, even better.
#269
#270
Join Date: Aug 2011
Posts: 299
When did you first upgrade and when was the downgrade done?