Hilton...I call HHonors to request credit for a stay that hasn't posted yet. They first check their computers to see if it has posted (uhhh, no, it hasn't posted, I believe that's why I called in the first place). OK, good, we confirm that it hasn't posted yet. I'm informed I need to fax in my reciept. Fine by me, I go to work the next day and fax it in. Waiting, waiting, bingo!, my stay posts about 7 days later.
Starwood...I go to their website and fill out the online form with all the info (date, $$, location, etc.). I click 'send form,' and 10 minutes later I recieve an email stating that they have credited my account for 1 stay and xxxx points. No reciepts, no faxing, that easy.
JJeffrey -- Actually, Hilton has the same option of submitting your missing credits electronically through http://www.hiltonhhonors.com . Log into your account, click on "Member Services", then select "Missing Stay Request".
And chix is right, you can usually just call in your missing stays. In fact, both Hilton and Starwood allow this up to a certain limit of stays/points.
[This message has been edited by Eugene (edited 12-04-2001).]
Also make sure you keep your reservation number if you want the on-line booking bonus. There is no other way for them to check that you booked on line apparently.
....there goes another 1500 points.....
My Travel Blog - http://boardingarea.com/milesfromblighty/ - with a European Flavour. (The link above is to my blog or a blog to which I am a regular contributor. FT rules require that I disclose that in the post.) (Member Number - 196)
Everyone, thanks for clearing up my misconceptions. After I submitted my Starwood request, I searched on hiltonhhonors.com to see if they offered the same service. I found nothing, but now I know where to look! And it's not that I didn't like the answer I was getting on the phone, I just assumed there was no other way to do it. But we all know what happens when you assume...