I know the following has to be wrong, but it is so ludicrous I just had to post it here.
Called HHonors asking if there were any room upgrade awards (using points). She proceeds to tell me the following:
"Oh, you don't need any points. Just book your room and ask for an upgraded room when you check in. If it's available, it's yours."
"You don't understand.. I'm not asking about an award stay or anything. Say I bought a $199 value rate at the Waldorf, and wanted to upgrade to a suite. How many points would it cost?"
"If it's available, you will receive a suite, and it won't cost you any points".
"No money, either?"
I re-argued this with her another two times, so apparently this is what she thinks is policy. I would LOVE to get this in writing.
Seriously though, is Hilton employing insane people now?
(Just to clarify, I am Hilton Blue, and she knew this)
[This message has been edited by Axey (edited 01-21-2000).]