New Bath Amenities
#16
Join Date: Dec 2004
Location: ORD
Programs: AA Gold, Hilton Honors Diamond
Posts: 228
Until recently, both Hilton Garden Inn and Doubletree offered Neutrogena bath products. Now that Doubletree has switched to Crabtree and Evelyn products, I guess corporate decided that Hilton Hotels & Resorts needed to differentiate itself with a new line of toiletries.
It would be nice if U.S. properties consistently offered the full range of products for their respective brands. Where one Hilton property supplies soap, shampoo, conditioner, body wash, mouthwash, moisturizer, shoe shine cloth, and a vanity kit, for example, another property of the same brand might offer just soap, shampoo, conditioner, and moisturizer.
I find that international properties typically offer the full suite of products, a practice that helps maintain a consistent brand image.
It would be nice if U.S. properties consistently offered the full range of products for their respective brands. Where one Hilton property supplies soap, shampoo, conditioner, body wash, mouthwash, moisturizer, shoe shine cloth, and a vanity kit, for example, another property of the same brand might offer just soap, shampoo, conditioner, and moisturizer.
I find that international properties typically offer the full suite of products, a practice that helps maintain a consistent brand image.
#17
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,391
One thing that I wish properties would offer (or at least full service hiltions and higher) is QUALITY shaving cream. Before I found a way to carry shaving cream conveniently and not in the trial sized cans, those cans would take up so much room of my ziplock bag and not mention the trial sized cans are expensive.
#18
Join Date: Jan 2010
Location: Boston, MA
Programs: DL Diamond, HHonors Diamond, National Executive Elite
Posts: 2,356
I regularly stay at a Hampton Inn (of all brands) in Ohio that offers them. As I recall (though it's been while), HGIs typically offer Neutrogena-branded shoe shine cloths. Why, then, are they such a rare sight at purportedly full-service Hiltons? International properties generally always offer them.
No, I'm comparing different properties within the same brand. Obviously the full-service brands should offer more than their "focused" service counterparts, but that's not always the case.
While some full-service Hiltons offer the complete collection of Crabtree & Evelyn products, most properties (in the U.S.) offer just the basics. If corporate can dictate that Hilton-branded properties offer C&E products, why not also compel them to offer a consistent (and complete) range of products?
With regards to offering the full "suite" of products, are you comparing full service Hiltons to select service brands like HGI or HI? One of the ways select service hotels keep costs down is by only offering the basics - like shampoo, conditioner, hand moisturizer, and bar soap. Full service hotels are certainly cost conscious, but more likely, in my experience, to offer the entire suite of products.
While some full-service Hiltons offer the complete collection of Crabtree & Evelyn products, most properties (in the U.S.) offer just the basics. If corporate can dictate that Hilton-branded properties offer C&E products, why not also compel them to offer a consistent (and complete) range of products?
#20
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,169
I'm far from a soap snob.... I actually rarely use bar soaps anywhere other than to wash my hands with @ hotels. But I recently stayed at the EWR Airport Hilton and got the Peter Thomas Roth set and couldn't believe how awesome that bar of soap was. It was so smooth and buttery and left my hands so nice. I would never think to take home Hilton toiletries, although with this PTR stuff, I think I'll start.
#21
FlyerTalk Evangelist
Join Date: Jun 2002
Location: ORD, HKG
Programs: UA*G, AA Emerald, HHonors Diamond, Hyatt globalist
Posts: 10,241
Hilton SF financial district always have shoe shine cloth, and they had those for years. And more recently, they even come with show horns. The downside for that property is they never have bodywash not even in exec. level. They have something non related to hilton bath amenities, instead a weird tiny tube of body wash from their tru spa.
No, full service Hiltons in US are just like their select service brand HGI and HI only gives shampoo, conditioner, lotion, mouthwash, and bar soap. Not unless you are in exec.floor you don't even have body wash ! And some hiltons exec. floor don't even offer that ! On the other hand, I had stayed at some HI actually have bodywash whereas most Hilton don't !
Basically if it is any hotel outside of N.America, even a much lower brand holiday inn would offer the above mentioned basics plus body wash, toothbrush/paste, vanity kit, sewing kit, cotton tips, cotton balls, etc. Those are standard offering in all rooms.
With regards to offering the full "suite" of products, are you comparing full service Hiltons to select service brands like HGI or HI? One of the ways select service hotels keep costs down is by only offering the basics - like shampoo, conditioner, hand moisturizer, and bar soap. Full service hotels are certainly cost conscious, but more likely, in my experience, to offer the entire suite of products.
Basically if it is any hotel outside of N.America, even a much lower brand holiday inn would offer the above mentioned basics plus body wash, toothbrush/paste, vanity kit, sewing kit, cotton tips, cotton balls, etc. Those are standard offering in all rooms.
Last edited by ORDnHKG; May 10, 2011 at 7:53 pm
#22
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,651
I am not a huge fan of the C&E La Source at Hiltons, much prefer Sheratons Bliss or Marriotts shampoo. Must say the new C&E line at Embassy Suites is an improvement on their previous product
#23
Join Date: Feb 2010
Location: PDX (wish I was in HNL)
Programs: UA 1k
Posts: 1,685
One thing that I wish properties would offer (or at least full service hiltions and higher) is QUALITY shaving cream. Before I found a way to carry shaving cream conveniently and not in the trial sized cans, those cans would take up so much room of my ziplock bag and not mention the trial sized cans are expensive.
#24
Join Date: Feb 2006
Posts: 188
good news
outside the US the Crabtree stuff is now 'Made in China' (very very small print) and doesn't really resemble the quality of the products bought in the actual stores. Good that it's been changed. Hope it's gonna find it's way to Hiltons outside of the US. In the US Hiltons they seem to be getting stingier at what they actually provide though.
#25
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,391
I did find out something that works great. The shaving cream I like to use is sold at Sophora and I mentioned the TSA carry on problem. They have these very small plastic containers that are the size of a screw on bottle cap of a 20-oz bottle of diet coke except just a little deeper with a snap on cap they use for samples. If you buy something a sophora they will give you some or you can buy them for something like a dime or quarter each and they work GREAT. three of those will hold four-day of shaving cream and reaely free up the space in the zip lock bag.
#27
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,412
One thing that I wish properties would offer (or at least full service hiltions and higher) is QUALITY shaving cream. Before I found a way to carry shaving cream conveniently and not in the trial sized cans, those cans would take up so much room of my ziplock bag and not mention the trial sized cans are expensive.