Should I get credit for a stay and points???
#1
Original Poster
Join Date: Mar 2009
Location: Connecticut
Programs: Hilton Diamond, Delta Gold, Marriott Gold
Posts: 342
Should I get credit for a stay and points???
I recently had an award stay (H601). I had some folio charges of about $35 (Internet and upgraded breakfest).
Should I have gotten credit for a stay and points???
Odd thing is the stay posted as a recent stay but had no e-folio data.
Should I contact diamond desk for credit??
Should I have gotten credit for a stay and points???
Odd thing is the stay posted as a recent stay but had no e-folio data.
Should I contact diamond desk for credit??
#2
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
Members will not earn points or miles for Reward Stays or hotel stays redeemed with a marketing partner’s discount/free certificate (e.g. frequent flyer award or travel award), unless otherwise stated on the certificate. But members may earn points (not miles) for incidental charges at a Hilton Family hotel during a Reward Stay, provided such charges are deemed eligible folio charges at Hilton®, Conrad® Hotels and Resorts, Doubletree®, Embassy Suites®, Hilton Garden Inn®, Hilton Grand Vacations®, and the Waldorf Astoria hotels. Members will not earn points for incidental charges during a Reward Stay at a Hampton Inn®, Hampton Inn & Suites® or Homewood Suites by Hilton® hotel. Members will not earn points for incidental charges during hotel stays redeemed with a marketing partner’s discount/free certificate unless otherwise stated on the certificate. For purposes of counting stays and nights for VIP tier qualification (as explained below), Reward Stays will count towards the number of overall stays and nights.
#3
Original Poster
Join Date: Mar 2009
Location: Connecticut
Programs: Hilton Diamond, Delta Gold, Marriott Gold
Posts: 342
Members will not earn points or miles for Reward Stays or hotel stays redeemed with a marketing partner’s discount/free certificate (e.g. frequent flyer award or travel award), unless otherwise stated on the certificate. But members may earn points (not miles) for incidental charges at a Hilton Family hotel during a Reward Stay, provided such charges are deemed eligible folio charges at Hilton®, Conrad® Hotels and Resorts, Doubletree®, Embassy Suites®, Hilton Garden Inn®, Hilton Grand Vacations®, and the Waldorf Astoria hotels. Members will not earn points for incidental charges during a Reward Stay at a Hampton Inn®, Hampton Inn & Suites® or Homewood Suites by Hilton® hotel. Members will not earn points for incidental charges during hotel stays redeemed with a marketing partner’s discount/free certificate unless otherwise stated on the certificate. For purposes of counting stays and nights for VIP tier qualification (as explained below), Reward Stays will count towards the number of overall stays and nights.
#4
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Yes, should certainly should get a credit for 1 stay, nights you were there and incidentals. You should even get double points on your incidentals if you were signed up for the current promotion.
#5
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Read the T&Cs on the cert you received. They trump the standard T&Cs. If they are using the standard boilerplate I think it's paragraph 11 that states if Nights & Stay credit is available.
A Reward Certificate IS NOT a complementary night, it is an EARNED night. A comp night would be the property giving you a free night for a problem or a comp from a pit boss at a casino.
I've had a few stays (i.e. FN601) that was not processed properly by the hotel, but an eMail to HHonors has solved the problem and credit was posted the same day.
As with any group of people, be it CSRs or FTers or others, there will be some that will look for ways to say no and some that will look for ways to say yes. As is quoted here many times YMMV, so if you don't get the answer you like from Mom, go ask Dad.
A Reward Certificate IS NOT a complementary night, it is an EARNED night. A comp night would be the property giving you a free night for a problem or a comp from a pit boss at a casino.
I've had a few stays (i.e. FN601) that was not processed properly by the hotel, but an eMail to HHonors has solved the problem and credit was posted the same day.
As with any group of people, be it CSRs or FTers or others, there will be some that will look for ways to say no and some that will look for ways to say yes. As is quoted here many times YMMV, so if you don't get the answer you like from Mom, go ask Dad.
Last edited by RogerD408; Jul 26, 2010 at 8:02 pm Reason: Pearl of wisdom
#6
Suspended
Join Date: Oct 2009
Location: New York City
Programs: UA 1K [0.280MM since Feb 25, '02], UA Red Carpet Club, HH Diamond, CBP Global Entry
Posts: 846
You get credit for a stay and get points for eligible items in the folio, which all are except taxes and fees. The awarded points will include base plus double points for Q3 promo and 50% elite bonus as an HHD. That is what I just collected twice this month at Hilton Frankfurt, a cat 6 hotel, on two one-day award stays... Rules are similar for DT.
Last edited by dcshungu; Jul 26, 2010 at 9:19 pm
#7
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,668
you are entitled to stay credit as well as points for incidentals....call hilton & they should be able to sort this out for you....
#8
Original Poster
Join Date: Mar 2009
Location: Connecticut
Programs: Hilton Diamond, Delta Gold, Marriott Gold
Posts: 342
Thanks for all the feedback. Seems the problem is continuing as another stay has posted to my recent stays and the stay award and points have not posted.
I sent an e-mail but this makes three stays in a row that have not credited stay or points.
What should I so.....also I have not been getting the e-mails that after the stay which I always received. Anyone else have simular issues. Thanks.
I sent an e-mail but this makes three stays in a row that have not credited stay or points.
What should I so.....also I have not been getting the e-mails that after the stay which I always received. Anyone else have simular issues. Thanks.
#9
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,668
#10
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,379
I used to get them up till about a year ago, but never get them now. If I have anything to tell them now, I fill in one of the survey cards in the hotel.
#11
Join Date: Jul 2007
Posts: 567
Did you redeem granted free night certificate (reward code FN601)?
In 10/09 Hilton HH granted you as a one of their most valued members a free night certificate (valid for one free night at Hilton Worldwide hotels between 1/15 and 6/15/10, except at Category 7 hotels). To the contrary of earned rewards, Hilton HH don't grant stay credit for gifted rewards.
#12
FlyerTalk Evangelist
Join Date: Sep 2005
Location: Capetown
Programs: Marriott Lifetime Plat, IHG and Hilton Diamond, LH SEN, BA Gold
Posts: 10,167
In 10/09 Hilton HH granted you as a one of their most valued members a free night certificate (valid for one free night at Hilton Worldwide hotels between 1/15 and 6/15/10, except at Category 7 hotels). To the contrary of earned rewards, Hilton HH don't grant stay credit for gifted rewards.
#14
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
In the end it's all moot as I am well over the number of stays needed (and approaching nights) for Diamond next year, but since I didn't make it last year, it meant benefits granted one stay early. If Hilton had a soft-landing in their downgrades, I probably wouldn't have cared as much. But it was one email and done, so not much effort needed.
#15
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
H601 is the code for a Cat 6 night with points - the OP has clearly explained that - yet y'all keep re-hashing the FN601 credit discussion.