Go Back   FlyerTalk Forums > Miles&Points > Hotels and Loyalty Programs > Hilton | Hilton HHonors
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Jul 26, 10, 5:14 pm   #1
 
Join Date: Mar 2009
Location: Connecticut
Programs: Hilton Diamond, Delta Gold
Posts: 259
Should I get credit for a stay and points???

I recently had an award stay (H601). I had some folio charges of about $35 (Internet and upgraded breakfest).

Should I have gotten credit for a stay and points???

Odd thing is the stay posted as a recent stay but had no e-folio data.

Should I contact diamond desk for credit??
san888 is offline   Reply With Quote
Old Jul 26, 10, 5:29 pm   #2
In Memoriam
 
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,819

Members will not earn points or miles for Reward Stays or hotel stays redeemed with a marketing partner’s discount/free certificate (e.g. frequent flyer award or travel award), unless otherwise stated on the certificate. But members may earn points (not miles) for incidental charges at a Hilton Family hotel during a Reward Stay, provided such charges are deemed eligible folio charges at Hilton®, Conrad® Hotels and Resorts, Doubletree®, Embassy Suites®, Hilton Garden Inn®, Hilton Grand Vacations®, and the Waldorf Astoria hotels. Members will not earn points for incidental charges during a Reward Stay at a Hampton Inn®, Hampton Inn & Suites® or Homewood Suites by Hilton® hotel. Members will not earn points for incidental charges during hotel stays redeemed with a marketing partner’s discount/free certificate unless otherwise stated on the certificate. For purposes of counting stays and nights for VIP tier qualification (as explained below), Reward Stays will count towards the number of overall stays and nights.
__________________
Mike Cordelli mike@cordelli.com
cordelli is offline   Reply With Quote
Old Jul 26, 10, 5:53 pm   #3
 
Join Date: Mar 2009
Location: Connecticut
Programs: Hilton Diamond, Delta Gold
Posts: 259
Quote:
Originally Posted by cordelli View Post

Members will not earn points or miles for Reward Stays or hotel stays redeemed with a marketing partner’s discount/free certificate (e.g. frequent flyer award or travel award), unless otherwise stated on the certificate. But members may earn points (not miles) for incidental charges at a Hilton Family hotel during a Reward Stay, provided such charges are deemed eligible folio charges at Hilton®, Conrad® Hotels and Resorts, Doubletree®, Embassy Suites®, Hilton Garden Inn®, Hilton Grand Vacations®, and the Waldorf Astoria hotels. Members will not earn points for incidental charges during a Reward Stay at a Hampton Inn®, Hampton Inn & Suites® or Homewood Suites by Hilton® hotel. Members will not earn points for incidental charges during hotel stays redeemed with a marketing partner’s discount/free certificate unless otherwise stated on the certificate. For purposes of counting stays and nights for VIP tier qualification (as explained below), Reward Stays will count towards the number of overall stays and nights.
Thanks, this was a redemption of points at a Cat 6 hotel - A Doubletree (Arctic Club) in Seattle - based on what I have read that would mean that I should get a stay toward reward status and points for my incidentals. Correct?
san888 is offline   Reply With Quote
Old Jul 26, 10, 6:11 pm   #4
 
Join Date: Aug 2001
Location: SEA
Programs: HHonors - Diamond; Priority Club - Platinum; AS - Gold
Posts: 7,343
Yes, should certainly should get a credit for 1 stay, nights you were there and incidentals. You should even get double points on your incidentals if you were signed up for the current promotion.
Points Scrounger is offline   Reply With Quote
Old Jul 26, 10, 7:56 pm   #5
 
Join Date: Nov 2003
Location: Here, there, and everywhere
Programs: AA EXP (LTG), Hilton Silver (former Dia), Marriott Plat (LTG, former PP), SPG Gold (soon to be LTP)
Posts: 4,368
Read the T&Cs on the cert you received. They trump the standard T&Cs. If they are using the standard boilerplate I think it's paragraph 11 that states if Nights & Stay credit is available.

A Reward Certificate IS NOT a complementary night, it is an EARNED night. A comp night would be the property giving you a free night for a problem or a comp from a pit boss at a casino.

I've had a few stays (i.e. FN601) that was not processed properly by the hotel, but an eMail to HHonors has solved the problem and credit was posted the same day.

As with any group of people, be it CSRs or FTers or others, there will be some that will look for ways to say no and some that will look for ways to say yes. As is quoted here many times YMMV, so if you don't get the answer you like from Mom, go ask Dad.

Last edited by RogerD408; Jul 26, 10 at 8:02 pm. Reason: Pearl of wisdom
RogerD408 is offline   Reply With Quote
Old Jul 26, 10, 9:14 pm   #6
Suspended
 
Join Date: Oct 2009
Location: New York City
Programs: UA 1K [0.280MM since Feb 25, '02], UA Red Carpet Club, HH Diamond, CBP Global Entry
Posts: 846
You get credit for a stay and get points for eligible items in the folio, which all are except taxes and fees. The awarded points will include base plus double points for Q3 promo and 50% elite bonus as an HHD. That is what I just collected twice this month at Hilton Frankfurt, a cat 6 hotel, on two one-day award stays... Rules are similar for DT.

Last edited by dcshungu; Jul 26, 10 at 9:19 pm.
dcshungu is offline   Reply With Quote
Old Jul 27, 10, 3:25 am   #7
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: New Delhi, India
Programs: SPG Plat, IHG Plat, HH Gold, Taj IC Gold, AI Maharajah, DL Silver
Posts: 21,003
you are entitled to stay credit as well as points for incidentals....call hilton & they should be able to sort this out for you....
Keyser is offline   Reply With Quote
Old Jul 27, 10, 4:21 pm   #8
 
Join Date: Mar 2009
Location: Connecticut
Programs: Hilton Diamond, Delta Gold
Posts: 259
Thanks for all the feedback. Seems the problem is continuing as another stay has posted to my recent stays and the stay award and points have not posted.

I sent an e-mail but this makes three stays in a row that have not credited stay or points.

What should I so.....also I have not been getting the e-mails that after the stay which I always received. Anyone else have simular issues. Thanks.
san888 is offline   Reply With Quote
Old Jul 28, 10, 12:13 am   #9
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: New Delhi, India
Programs: SPG Plat, IHG Plat, HH Gold, Taj IC Gold, AI Maharajah, DL Silver
Posts: 21,003
Quote:
Originally Posted by san888 View Post
also I have not been getting the e-mails that after the stay which I always received. Anyone else have simular issues. Thanks.
have you checked your settings on your accounts page????you can also call hilton & let them know you are not receiving mails....
Keyser is offline   Reply With Quote
Old Jul 28, 10, 12:52 am   #10
cjd
 
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 1,364
Quote:
Originally Posted by san888 View Post
also I have not been getting the e-mails that after the stay which I always received. Anyone else have simular issues. Thanks.
I used to get them up till about a year ago, but never get them now. If I have anything to tell them now, I fill in one of the survey cards in the hotel.
__________________
Chris
cjd is offline   Reply With Quote
Old Jul 28, 10, 2:26 am   #11
 
Join Date: Jul 2007
Posts: 568
Did you redeem granted free night certificate (reward code FN601)?

Quote:
Originally Posted by san888 View Post
I recently had an award stay (H601). [...] Should I have gotten credit for a stay [...]???
As Hilton HH is pretty good in crediting stays, there might be a reason that your stay trigger was not pulled: If your said reward code was a typo and you used FN601, the answer to your question is :No.

In 10/09 Hilton HH granted you as a one of their most valued members a free night certificate (valid for one free night at Hilton Worldwide hotels between 1/15 and 6/15/10, except at Category 7 hotels). To the contrary of earned rewards, Hilton HH don't grant stay credit for gifted rewards.
Smart Shopper is offline   Reply With Quote
Old Jul 28, 10, 2:46 am   #12
 
Join Date: Sep 2005
Location: In transit between DUS, LCY and NYC
Programs: Severals Golds (BA, BD, AB and LH), Highest tier with HH, SPG and ICRA, lawyer, sometimes a nice guy
Posts: 8,316
Quote:
Originally Posted by Smart Shopper View Post
In 10/09 Hilton HH granted you as a one of their most valued members a free night certificate (valid for one free night at Hilton Worldwide hotels between 1/15 and 6/15/10, except at Category 7 hotels). To the contrary of earned rewards, Hilton HH don't grant stay credit for gifted rewards.
My night credit for my stay on the FN601 posted automatically
__________________

Do not feel offended by my posts - remember, I am a simple minded litigation lawyer.
Flying Lawyer is offline   Reply With Quote
Old Jul 28, 10, 3:40 am   #13
 
Join Date: Jul 2007
Posts: 568
If you are short of stays/nights to maintain your tier, than good for you!

FWIW I did not get stay credit for a one night stay paying with granted FN601 certificate and I did not expected it.
Smart Shopper is offline   Reply With Quote
Old Jul 28, 10, 9:06 am   #14
 
Join Date: Nov 2003
Location: Here, there, and everywhere
Programs: AA EXP (LTG), Hilton Silver (former Dia), Marriott Plat (LTG, former PP), SPG Gold (soon to be LTP)
Posts: 4,368
Quote:
Originally Posted by Smart Shopper View Post
As Hilton HH is pretty good in crediting stays, there might be a reason that your stay trigger was not pulled: If your said reward code was a typo and you used FN601, the answer to your question is :No.
If you still have a copy of your FN601 and read paragraph 11 of the T&Cs, it clearly states credit is due. Apparently some properties were not posting the cert properly, as we see from time to time for any cert. When I contacted the DIamond Desk, they replied that the FN601 was not processed properly and they corrected the error.

In the end it's all moot as I am well over the number of stays needed (and approaching nights) for Diamond next year, but since I didn't make it last year, it meant benefits granted one stay early. If Hilton had a soft-landing in their downgrades, I probably wouldn't have cared as much. But it was one email and done, so not much effort needed.
RogerD408 is offline   Reply With Quote
Old Jul 28, 10, 9:20 am   #15
 
Join Date: Aug 2001
Location: SEA
Programs: HHonors - Diamond; Priority Club - Platinum; AS - Gold
Posts: 7,343
H601 is the code for a Cat 6 night with points - the OP has clearly explained that - yet y'all keep re-hashing the FN601 credit discussion.
Points Scrounger is offline   Reply With Quote
 
 
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 8:26 am.