Glich causes 2500 that Honors is taking back.
Jun 25, 2009, 5:07 pm
#1
Original Poster
Join Date: Apr 2008
Location: The Woodlands, Tx
Programs: CO Silver-finally, HH Gold, GP, and a host of others
Posts: 39
Glich causes 2500 that Honors is taking back.
Did anyone else get this email. I know I did not earn them through a stay but it seems kind of petty to take back the points.
Due to a technical issue, 2,500 bonus points were inadvertently added to your account. This error is in the process of being corrected. We apologize for any inconvenience this may have caused. If you should have any questions please call HHonors Customer Service at 1-800-446-6677. You may review your account summary by clicking here.
Due to a technical issue, 2,500 bonus points were inadvertently added to your account. This error is in the process of being corrected. We apologize for any inconvenience this may have caused. If you should have any questions please call HHonors Customer Service at 1-800-446-6677. You may review your account summary by clicking here.
Jun 25, 2009, 5:38 pm
#3
Join Date: Jun 2009
Posts: 616
I got the same email today. I noticed I got two 2500 point bonuses for one of my first four stays from the HH Amex. I had to contact HH because I never got credit for the stay. I played email tag for 2 weeks and finally had to fax the folio to them to prove I stayed there. I figured the extra 2500 point bonus was for my troubles there.
I understand that I never earned those points, but it does seem rather petty to take them back 3 months later. It's not like they mistakenly gave me 25,000 points.
I understand that I never earned those points, but it does seem rather petty to take them back 3 months later. It's not like they mistakenly gave me 25,000 points.
Jun 25, 2009, 8:54 pm
#6
Join Date: Sep 2006
Location: Teaneck, NJ
Programs: SPG Gold, HHonors Gold, IHG Platinum, Marriott Silver
Posts: 699
Got same email, called CSR and they couldn't figure it out, said it was in error. Awhile back though I did get 2,500 point bonuses for 2 of my first 4 stays (have only stayed twice so far) after I signed up for the Hilton Amex, but I paid for the stays with my Corporate Amex (which is not Hilton). Thought maybe that was it. Guess we'll see.
Jun 26, 2009, 5:21 am
#7
Join Date: Nov 2008
Location: BKK/NRT
Programs: BA*G, UA1K, SPG-P, HH-G, GP-D, IC-RA
Posts: 783
Jun 27, 2009, 11:01 am
#11
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
I just spent 30 minutes on the phone with HH CS regarding this. I had valid postings removed and noticed others that should have posted that never did.
They opened cases,but frankly,the CSR had no idea what the Amex bonus was to begin with,so I'm not sure this will go anywhere.
I am also going to contact Amex and see if they can send the corrections over to HH.
I never had any post originally that were duplicates or not earned,but somehow my account is being swept up in this situation.
Has anyone else had points removed that were valid?
They opened cases,but frankly,the CSR had no idea what the Amex bonus was to begin with,so I'm not sure this will go anywhere.
I am also going to contact Amex and see if they can send the corrections over to HH.
I never had any post originally that were duplicates or not earned,but somehow my account is being swept up in this situation.
Has anyone else had points removed that were valid?
Jun 27, 2009, 1:50 pm
#13
Join Date: Jun 2009
Posts: 616
I had 2500 points removed today too. I noticed that I had received two of the first 4 stay bonuses for one of my stays. I really thought it was a compensation for all the hassle they gave me in giving me credit for the stay. I booked online and paid with my HH Amex, yet they had no record of the stay until I faxed them the folio.
Jun 27, 2009, 2:41 pm
#14
Join Date: May 2005
Programs: UA 1K 2MM, DL MM, Hyatt Globalist, Hilton Diamond
Posts: 1,445
For those of you who had the bonuses removed: Were there negative line items in the account detail, or were the positive line items that were formerly there just deleted without a trace?
Jun 27, 2009, 3:18 pm
#15
Join Date: Apr 1999
Location: Northport, NY
Posts: 1,732
