Is there any reason why I can't update my profile (address, email) and preferences at the hhonors.com website? I simply get referred to an 800 phone number. Or, is this something that is being worked on for the future?
Excellent question. I actually noted the same issue about one month ago when evryone was talking about the new changes on site. It's a small concern, but it sure seems like you should be able to do this type of thing online!
It's not bad, except that right now we can't update info, which Adam said is coming down the line. I too, think the format is good, but too slow to load. Just to reiteriate: keep it simple, keep it clean, keep it easy to use, and keep it fast to load.
Also they haven't fixed their reservation system yet. When you enter a travel agent number you get an error code. With some special rates, it seems to kick back an error code. If you enter a bed preference and the hotel does not offer it, you get an error code.
Then you call the internet hotline with the error code and they can't tell you what it means. They then take the reservation over the phone and say they will make a note on the reservation that you tried to do it over the internet so you get the 1000 point bonus.
My point balance is showing, but I haven't been able to get into my details for over two weeks. Anyone else having this same problem, or am I the only one. Hilton HHonors shuts its phone off when the whistle blows and the one time I did call, they said they were having some trouble and would be fixed soon. What the heck is the deal here?
Here is a quote from Hilton's Hilton.Com e-mail newsletter (weekly) regarding the site:
HILTON.COM'S NEW LOOK!
Stay tuned for an all new Hilton.com! Thanks to you, Hilton.com will have a sleeker, more user-friendly design starting in mid-September! We've taken all your ideas, added a few of our own, and come up with a new Hilton.com that will make your visits even more enjoyable. But don't worry; all your old favorites will still be there!