Dirty room service trays left in hallways
#1
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Dirty room service trays left in hallways
How often do y'all feel those should be cleared away? There was one near my room at RNO Hilton/Casino when I checked in around 6PM. It was there when I went down to breakfast (a/k/a coupon for coffee & muffin) the next morning around 9 or so.
I felt that surely some employee must have been aware of it: "Not my job" syndrome is a major turnoff. I recall starting a customer service position and being advised that was the fastest way to a dismissal.
Your thoughts?
I felt that surely some employee must have been aware of it: "Not my job" syndrome is a major turnoff. I recall starting a customer service position and being advised that was the fastest way to a dismissal.
Your thoughts?
#2
Join Date: Jun 2002
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I fully agree.
This is an indicator to me of how well the hotel is managed overall.
This is an indicator to me of how well the hotel is managed overall.
#4
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I would not pin the blame 100% on the hotel management. They do ask us to call Room Service to have the trays cleared when we are done, and I always make a point to call when I have finished and placed my tray outside my room.
Invaribly, it is gone within the hour and any other tray that is in line-of-sight of my room is picked-up, as well.
However, I do agree seeing the same tray outside a room more then 24 hours later is just...well, not "unacceptable", but it should be. I know Housekeeping is not equipped to handle it, but I do think a "final pass" around midnight should be done on each floor.
Invaribly, it is gone within the hour and any other tray that is in line-of-sight of my room is picked-up, as well.
However, I do agree seeing the same tray outside a room more then 24 hours later is just...well, not "unacceptable", but it should be. I know Housekeeping is not equipped to handle it, but I do think a "final pass" around midnight should be done on each floor.
#6
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I agree that it is the "catering" (for lack of a better term) department's ultimate responsibility. I mean, if you're delivering hot food, it's logical to infer it'll be consumed shortly thereafter, no? To me - followup on the dishes within, say, a half-day isn't asking too much. That would include knocking and asking (as housekeeping does re:cleaning) and removing the used crockery from the room if the occupants are not in and have not left it outside.
Ain't ranting fun!
Ain't ranting fun!
#7
Join Date: Jan 2003
Location: Dallas, TX, USA
Posts: 651
[QUOTE=SEA_Tigger]I would not pin the blame 100% on the hotel management. They do ask us to call Room Service to have the trays cleared when we are done, and I always make a point to call when I have finished and placed my tray outside my room.
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That might be fine if they weren't charging a 17% service charge plus a $2 or $3 per order delivery fee on top of the overpriced food. If your going to charge then you sure as heck better provide the service. There is no reason for them to be "asking" you to call and ask them to pick up trays.
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That might be fine if they weren't charging a 17% service charge plus a $2 or $3 per order delivery fee on top of the overpriced food. If your going to charge then you sure as heck better provide the service. There is no reason for them to be "asking" you to call and ask them to pick up trays.
#8
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unattended room service trays tell you many things.
#1 the property doesn't "care"
#2 safety issue - if they go 12 hours without roaming the halls, how safe are you and the stuff in your room?
#3 use your imagination
They should make a sweep of the halls for trays around midnight. That ought to get nearly everything. Then one final sweep at 4 or 5am, just before the breakfast rush. And breakfast stuff should be gone before lunch, needless to say.
Agreed too, with all the extra charges for room service, on top of already high food prices, the least they could do is to clean up the mess in a timely fashion.
You could always put the stuff in the elevator and then send it to the lobby, I suppose.
#1 the property doesn't "care"
#2 safety issue - if they go 12 hours without roaming the halls, how safe are you and the stuff in your room?
#3 use your imagination
They should make a sweep of the halls for trays around midnight. That ought to get nearly everything. Then one final sweep at 4 or 5am, just before the breakfast rush. And breakfast stuff should be gone before lunch, needless to say.
Agreed too, with all the extra charges for room service, on top of already high food prices, the least they could do is to clean up the mess in a timely fashion.
You could always put the stuff in the elevator and then send it to the lobby, I suppose.
#9
Join Date: Aug 2004
Location: CLE
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Originally Posted by wbl-mn-flyer
You could always put the stuff in the elevator and then send it to the lobby, I suppose.
So maybe I was a bit overserved, but the tray was there overnight and in to the next evening....
#10
Join Date: Nov 2004
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Originally Posted by Points Scrounger
How often do y'all feel those should be cleared away? There was one near my room at RNO Hilton/Casino when I checked in around 6PM. It was there when I went down to breakfast (a/k/a coupon for coffee & muffin) the next morning around 9 or so.
I felt that surely some employee must have been aware of it: "Not my job" syndrome is a major turnoff. I recall starting a customer service position and being advised that was the fastest way to a dismissal.
Your thoughts?
I felt that surely some employee must have been aware of it: "Not my job" syndrome is a major turnoff. I recall starting a customer service position and being advised that was the fastest way to a dismissal.
Your thoughts?
BTW, the Reno Hilton is currently owned by Caesar's Entertainment, and on the block to be sold as an underperforming property. Make the connection: low revenues, probably staff cutbacks and low morale = trays in hallway.
I do have to say that I usually get a nice upgrade on a cheap rate there. I keep going back because it's the only property in Reno from the three programs I work (HHonors, SPG, Hyatt)
#11
Join Date: Oct 2000
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The record for this seems to be the Hilton Vienna Plaza, which had items outside the doors for all 72 hours of my stay there last December.
#12
Join Date: Sep 2004
Posts: 534
yeah, as i recall from staying at the Reno Hilton several times in the last couple of years, it's a low-middle quality hotel with lots of rooms. Might be better if you're upgraded, but i've mainly stayed in the cheap rooms, and, as a result, don't have a lot of high expectations at this joint.
Very convenient location, tho, and in view of cheap rooms, is still on my list...
Very convenient location, tho, and in view of cheap rooms, is still on my list...
#13
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Originally Posted by SEA_Tigger
I would not pin the blame 100% on the hotel management. They do ask us to call Room Service to have the trays cleared when we are done, and I always make a point to call when I have finished and placed my tray outside my room.
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If management was quality control minded...This would NEVER be a problem.
Unpicked up trays are, to me, as bad as hair in the sink or on the bed, dirty glasses and othey CSI yucky stuff
#15
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All breakfast trays should be picked up when housekeeping makes up the rooms. All dinner trays should be picked up at a minimum between 2am and 4am, maybe by the guy that sticks the receipts under your door.