Diamond Desk for billing problem

[jaxbill]

Hello,

Should the Diamond Desk be able to help me with a billing problem? A Hampton Inn believes that I was a "no-show" and I need to get this corrected. I also need to get an accurate receipt for my expense report.

I am on response #3 with the regular Hilton support e-mail address and it seems they don't understand English.

I e-mailed diamond@hilton.com but it seems like I have to contact the hotel operator directly.

Thanks

Bill

[writetorich]

As a Hampton Inn, I would suspect that it is a franchisee as opposed to a corporate owned property.

If you have exhausted things with the property directly, I think you'll get satisfaction from the Diamond desk.

If you are not a "serial" complainer , I think that HHONORS will charge it back to the property or eat the charge itself as a goodwill gesture.

BTW- Any time I have been double billed or "overcharged", These "honest errors" are always from Franchisees. I've never had a problem with Corporate owned properties.

[jaxbill]

Nope, never complained before and going on six years. Maybe I've been lucky.

Yes, this is definitely a franchisee based on the Amex billing details. I'll try the property one more time tomorrow and make a mental note to avoid the regular hilton.com e-mail address in the future.

Thanks

[wharvey]

Did you actually stay at the property? Did they not give you a receipt?

Or are you just trying to get a copy of it?

[jaxbill]

Yep, I stayed. I don't believe a receipt was under my door that morning. It was a really early morning and I didn't think anything of it. I usually rely on hilton.com for my receipts although I'll grab the paper copy if it's there.

I'm just trying to get a copy of the receipt. Although, I need them to fix the no-show status before I get that copy. I have a food delivery receipt with my room number and date listed. Hopefully that is enough proof.

[slidergirl]

Have you filed with your credit card company yet? I would. See what the hotel has billed. Tell they you are disputing any "no show" charge. While that won't help getting a receipt, it will help with any weirdness of billing.