stifle

I just noticed this in the HHonors T&C, which I don't think I had noticed before. I think it came in with the April 1 update.

http://hhonors1.hilton.com/en_US/hh/...rual_of_points item 3, my bold
This would suggest that if you book a reward stay for some nights and a paid stay for some consecutive nights at the same property, you get no points for your room rate on the paid nights.

It also suggests that incidentals will only get points on reward stays if the hotel chooses to give them. Cue the popular resorts where reward stays are popular suddenly stopping to give points on people's $2k bills...

It further suggests that reward stays no longer attract stay or night credit!

Am I missing anything? Are these terms new? And I wonder how this works with Q3FNs etc. (not that I have any, having inexplicably chosen double points during Q3)

Ritz

I can only tell you that IME, I have received points for both the reward and paid stay when the stays were back to back.

adambrock

Ritz, how recent was that? I'm spending a few days at the Hampton Inn Pensacola next month, and half those days are reward stays. I was hoping to get points for the pay portion of the stay.

travelinfoo

Ritz,
Was your stay before or after April 1, 2011?

I've had back to back stays in the past and they counted. I had to fight for one that was back to back with that goofy Diamond "sorry for the devaluation" cert (can't remember the name of that darn thing). But that was well over a year ago. I have NOT had any back to back since this came out in April.

Ritz

April 6-14 in Hawaii. 4-night reward, rest paid.

JDiver

Hong Kong, January, four nights AXON7N and one night paid - all points from the paid stay, all incidental points from the AXON stay, with no problem, nor with stay credit. Yep, older than April, but for the record.

mnredfox

Can't you take your HH# off the award reservation when you "check-out"?

ncgator

I just stayed at WA Roosevelt in NOLA 5/5-5/7. First nt was paid nt (MVP rate), 2nd & 3rd nt were Q3FN certs. I had thur nt as paid nt because rate was chepaer tahn weekend rate. Points for the paid nt posted no problems. All 3 nts counted as well and the stay posted. I received on property bonuses as well.

divemistressofthedark

??!!!! This is majorly not good if it's true/enforced...Particularly because even as a Diamond I've been getting a lot of "nights not available for points/you have to pay" nonsense out of the Diamond Desk. there's a popular music festival coming up and they'd only let me book four of the five nights I wanted on points. So I now get zero HH points on rooms when I can't get an award and I'm forced to pay?

Seriously - this just reeks of unfairness. Why on earth does it make any difference if your paid stay is bookended with a reward stay? Although, I'm sure it's an attempt to prevent people from using points for the lucrative Friday/Saturday nights and then pay for Sunday and Monday....

All it's going to do is force folks into even yet still more hotel hopping. Or a different hotel chain, given the inconvenience it's going to impose.

Personally, I'll likely switch to another chain if I see I'm going to have to combine reward/paid stay and won't get points for particular dates.

JDiver

But I don't think this happens as a norm. With some paid/reward stays, I have never had problems with points posting.

notquiteaff

But the OP suggested that this is a new change to the T&Cs. If that's the case, maybe they haven't gotten around to enforcing it YET? Or maybe it's been in there all along and is not enforced now and in the future?

divemistressofthedark

A possible (likely, IMO) scenario...some FTer turns up here having not had points post from a stay and is told it's b/c of this rule, and that s/he should have read the T&C.

I'd have half a mind to call DD and ask about this, if I thought they'd have any idea what's going on here. Anyone have hookup with HH management?

I suspect they'll start enforcing it once this 'book with cash & points' business kicks in, in earnest.

exerda

I had no problems getting points for back-to-back reward & paid stays in BCN back in May. They even were able to check me in for both stays up front so I didn't have to switch rooms halfway through (which I had to do in BKK in December "because they're separate reservations").

ncgator

The Roosevelt checked me in with both reservations (I had emailed the hotel ahead of time in the hopes of avoiding a room change) as well up front. I was upgraded on my paid stay which was already one room grade higher than my Q3FN cert got me. They kept me in the upgraded room.

I would be curious to know how long those terms have stated that.

JDiver

..." If at least one night of the Member's stay is consumed with the use of HHonors Rewards points, the entire stay is considered a "Reward Stay" and no HHonors points may be earned, except that if Member is using Room Upgrade Rewards, any money spent on the original reservation will earn points and/or miles consistent with these Terms. Participating hotel will determine whether incidental charges incurred during either or those stays are eligible for points,.."

OK, but I am merely reporting that in Rewards stays, whether booked back to back with paid stays or not, I have accrued the points for incidental charges (and the usual room charges for any paid component) - in April and May, even though the wording above was added, apparently, on April 1.

Perhaps on can e-mail the HHonors lurker?