HHonors account information security data breach

cova · Apr 4, 11, 7:10 am

Received this today from HHonors:

Dear Customer:

We were notified by our database marketing vendor, Epsilon, that we are among a group of companies affected by a data breach. How will this affect you? The company was advised by Epsilon that the files accessed did not include any customer financial information, and Epsilon has stressed that the only information accessed was names and e-mail addresses. The most likely impact, if any, would be receipt of unwanted e-mails. We are not aware at this time of any unsolicited e-mails (spam) that are related, but as a precaution, we want to remind you of a couple of tips that should always be followed:

• Do not open e-mails from senders you do not know

• Do not share personal information via e-mail

Hilton Worldwide, its brands and loyalty program will never ask you to e-mail personal information such as credit card numbers or social security numbers. You should be cautious of "phishing" e-mails, where the sender tries to trick the recipient into disclosing confidential or personal information. If you receive such a request, it did not come from Hilton Worldwide, its brands or its loyalty program. If you receive this type of request you should not respond to it but rather notify us at fraud_alert@hilton.com.

As always, we greatly value your business and loyalty, and take this matter very seriously. Data privacy is a critical focus for us, and we will continue to work to ensure that all appropriate measures are taken to protect your personal information from unauthorized access.

Sincerely,

Jeffrey Diskin
Senior Vice President, Customer Marketing
Hilton Worldwide

trm2 · Apr 4, 11, 7:16 am

I got the same email from Hilton, Best Buy, Chase and about three other companies. At least I get to look forward to even more spam

BBFD · Apr 4, 11, 7:18 am

I received a similar message from Best Buy this morning that referenced Epsilon and unauthorized access.

**cordelli** · Apr 4, 11, 8:02 am

Epsilon has thousands of clients (like 2,500 or so) so expect the list of companies affected to keep on growing for a few days.

elkhornne · Apr 4, 11, 8:03 am

Received from Hilton and Citi Card.

Seabilly · Apr 4, 11, 8:23 am

Also received from Vons and Tivo. Time for a new email address.

yuggy · Apr 4, 11, 8:47 am

Darn it! Received earlier from Best Buy and a few minutes ago from Hilton.

donnak · Apr 4, 11, 9:37 am

I received the email from Hilton this morning and I wonder if it has something to do with the supposed 2500 points we were to receive on the "re-working the website" offer on April 1st. I clicked on the offer and never received the points.

DaddyRabbit · Apr 4, 11, 9:40 am

Quote:

Originally Posted by donnak

I received the email from Hilton this morning and I wonder if it has something to do with the supposed 2500 points we were to receive on the "re-working the website" offer on April 1st. I clicked on the offer and never received the points.

Very good point. My points also did not arrive.

**cordelli** · Apr 4, 11, 10:03 am

Quote:

Originally Posted by donnak

I received the email from Hilton this morning and I wonder if it has something to do with the supposed 2500 points we were to receive on the "re-working the website" offer on April 1st. I clicked on the offer and never received the points.

Considering the breach was discovered on Thursday and the message about the bonus points was not posted here until Friday, I'm guessing no, it had nothing to do with you clicking on the link.

notquiteaff · Apr 4, 11, 11:28 am

Quote:

Originally Posted by donnak

I received the email from Hilton this morning and I wonder if it has something to do with the supposed 2500 points we were to receive on the "re-working the website" offer on April 1st. I clicked on the offer and never received the points.

No. A 3rd party system was breached, not Hilton's website.

donnak · Apr 4, 11, 11:41 am

Quote:

Originally Posted by cordelli

Considering the breach was discovered on Thursday and the message about the bonus points was not posted here until Friday, I'm guessing no, it had nothing to do with you clicking on the link.

You're right. My 2500 "hold time" points just posted.