So I recently got a damages letter from Hertz for a car rental 3 months ago and it was from a Viking Billing Services. I am pretty sure the car was not returned damaged since the past 10+ times I rented from hertz the return service clerks never stated anything. I tried calling the Viking service about it but they said that they cant do anything but collect money and that I will have a difficult time stating my case (basically I should just pay the $200+ damages bill). I was told to call the Damages recovery office at 1-800-654-5667.
I have tried calling every day the past week 1-800-654-5667, but the voice mail box is full and all other representatives (billing, regular, etc.) redirect me to that number. When I told them the voicemail was full, they said that the supervisor has sent in a notice (this was 5 days ago, still full)
I have also tried to email cruhertz@hertz.com, but have not received a reply. I did not damage any car and would like to have this claim cleared and sorted out asap. I used Hertz many times and thought the customer service is excellent, but don't know why this aspect is so difficult to handle.
Anyways, I saw that Hertz sometimes looks at this forum and that everyone seems quite helpful so I though I would give it a shot.
Warning: also you may want to know you are on their do not rent list if it has gone to viking for collections. Once it is settled they will take you off.
Warning: also you may want to know you are on their do not rent list if it has gone to viking for collections. Once it is settled they will take you off.
Wow, I did not know that. I was going to rent them this weekend, but I guess I 'll look into somewhere else. Thanks for the heads up.
What type of damage for $200? Quite the effort on the part of Hertz for $200.
I am not sure, I never returned a car that was damaged. The letter only said that it sustained damages that I was liable for and when I called in the Viking company said that there are pictures of damages. They then told me I had to contact Hertz if I had a problem. Either way, I hope they get back to me soon, I was hoping to use the 14.99 deal this weekend.
What type of damage for $200? Quite the effort on the part of Hertz for $200.
Could be the damage was for more than that, and Viking bought the "debt" from Hertz for less than $200 (debts are typically sold to collectors for pennies on the dollar) and Viking is proposing $200 as what they feel they can recover. Typically, though, the collection agency would still pursue the full amount and perhaps negotiate it down, so it could very well be $200--maybe they found a scratch or something which wasn't on the condition form.
I wish Hertz would have contacted me directly and saved me the trouble of having to figure out how to contact them. I made contact with one of the supervisor who can hopefully help resolve this.
On a side note, some of the gold choice cars at the airport already have scratches and dents on them, but I usually point them out before they give me the contract and the guy just nods and says I'm good.
On a side note, some of the gold choice cars at the airport already have scratches and dents on them, but I usually point them out before they give me the contract and the guy just nods and says I'm good.
Yes--I've insisted before when there's some particularly bad scratch, and the agent has always tried to claim, "We don't try to charge Golds for cosmetic damage." I'd rather have the damage documented than get a bill a few weeks later...
Yes--I've insisted before when there's some particularly bad scratch, and the agent has always tried to claim, "We don't try to charge Golds for cosmetic damage." I'd rather have the damage documented than get a bill a few weeks later...
Agreed, especially not over 3 months later with a suspicious sounding collections agency.
So I still have yet to get an actual response from Hertz about the issue, the supervisor I was talking to did not get a response from claims yet.
Hertz did forward my email to Viking Billing Services without replying to me because VBS gave me a call this morning. From what I know there was an issue with a rear bumper, but VBS does not have any supporting documents yet (two weeks after sending me a letter). Also VBS said that they still can't do anything about actually changing the bill and I have to contact hertz.
It is kind of frustrating that they took the time to see my email and just forwarded it instead of talking to me.
Sorry for the triple post, but I though it may help some people to know that I just got an email saying that the case was resolved and closed. I did not have to pay anything. The string of emails sent seemed very efficient:
Customer Service Supervisor to CRU Supervisor:
Please look into this issue, customer seems to be denying damages
Hertz Damages Division is Unreachable!?
but 
