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Old Jul 24, 08, 12:17 pm   #1
 
Join Date: Oct 2003
Location: Living in SIN™ or at the JW Marriott Pune
Programs: BA/TK/FB Gold, 9W Platinum, Hyatt Diamond, SPG/Marriott Platinum, HH Gold, Avis CHM, Hertz PC
Posts: 6,563
Hertz Customer Service email?

I've had some issues with Hertz DTW that I filled out the online feedback form for last Sunday, but I still haven't heard back from them. Is there an email address for Hertz Customer Service?
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Old Jul 25, 08, 3:02 am   #2
 
Join Date: Apr 2002
Location: Paris
Posts: 564
My recent problem with Hertz was resolved and the e-mail was from:

CustomerRelations@Hertz.com
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Old Jul 25, 08, 7:32 am   #3
 
Join Date: Oct 2003
Location: Living in SIN™ or at the JW Marriott Pune
Programs: BA/TK/FB Gold, 9W Platinum, Hyatt Diamond, SPG/Marriott Platinum, HH Gold, Avis CHM, Hertz PC
Posts: 6,563
Thanks!
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Old Jul 25, 08, 10:48 pm   #4
 
Join Date: Oct 2003
Location: Living in SIN™ or at the JW Marriott Pune
Programs: BA/TK/FB Gold, 9W Platinum, Hyatt Diamond, SPG/Marriott Platinum, HH Gold, Avis CHM, Hertz PC
Posts: 6,563
Ten business days for a reply to an email?

From:
"HertzCustomerRelationsNoReply@hertz.com" <HertzCustomerRelationsNoReply@hertz.com>
To:
<>
Thank you for submitting your email to Hertz Customer Relations. You
should receive a response within ten business days. However, please allow
ten business days before contacting us again.
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Old Jul 27, 08, 10:29 am   #5
 
Join Date: Feb 2003
Location: CLE/CAK
Programs: DL Gold (2.5MM program miles), Airtran A+ Elite, Hilton Diamond, Hertz President's Circle
Posts: 590
Try tgraham@hertz.com

Try cc-ing tgraham@hertz.com. Terry Graham is responsible for Hertz Customer Service worldwide. That got me a VERY prompt response to my problem.

No ten days required for my request!
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Old Sep 21, 10, 1:18 pm   #6
 
Join Date: Sep 2010
Posts: 2
i rented a hertz car in spfld il and returned to hertz at o hare. it was for 3 days but i was shocked when during my stay in indonesia to find that the car was not logged in till the 11th of september. i believe this was a fraud when the person who was supposed to check me in inquired about my kufi, and whether or not i was Muslim. am still trying to get my 400+ dollars back as of this writing. thanks god i kept my boarding pass from my flight as this should proove i could not return a car on the 11th since i was and still am in indonesia.
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Old Sep 22, 10, 6:41 am   #7
Company Representative - Hertz
 
Join Date: Jun 2009
Programs: Hertz
Posts: 90
Cessch,

No need to send any more e-mails to Hertz if you haven't already done so. Just private message me your rental details and I'll personally work to get it straightened out for you. I'm really sorry that there seems to have been a mix-up with your rental check-in date. O'Hare is one of the busiest airports in the world and with the volume that goes through it is certainly possible that the car was accidentally not checked in on time. Again, my apologies.

Also, if you've already contacted Terry, don't worry about getting back to me. I'm sure he'll handle it.

Mike McDowell
Innovation Architect
Hertz
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Old Sep 22, 10, 7:20 am   #8
 
Join Date: Dec 2009
Location: Atlanta, GA
Posts: 444
Good luck to you. I've had no luck getting a satisfactory answer from Hertz customer service e-mail since my rental in mid August. Unless they have a stunning amount of customer service issues, I suspect their 10 day e-mail response time is pretty bogus.
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Old Sep 22, 10, 1:53 pm   #9
 
Join Date: Oct 2003
Location: Living in SIN™ or at the JW Marriott Pune
Programs: BA/TK/FB Gold, 9W Platinum, Hyatt Diamond, SPG/Marriott Platinum, HH Gold, Avis CHM, Hertz PC
Posts: 6,563
Hmmmm...two years and still no reply to my email.
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Old Sep 27, 10, 8:40 am   #10
 
Join Date: Apr 2002
Posts: 2,387
Quote:
Originally Posted by Savage25 View Post
Hmmmm...two years and still no reply to my email.
Give it 10 more days... Didn't you read the e-mail?
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Old Feb 11, 11, 1:07 pm   #11
 
Join Date: Sep 2010
Posts: 2
hertz ord discriminates against muslims

hertz at o hare discriminates against muslims. when i rerturned a car rental at ohare i was offered transportation to the airport in the car i was returning. i suppose cuz i was in a wheel chair. i ask first to pray next to the car since i was late with Asr.

a month later i discovered i had a 400 + usd charge to my card on account the car was not logged in as returned on time. i feel these two are related on account of the fact that the supervisor ask increduously if i was muslim.
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Old Aug 11, 11, 9:08 am   #12
 
Join Date: Aug 2011
Posts: 1
Hertz Customer Service - or not!

I filled out the online customer service form, plus wrote emails to reservations@ and alpha@ both of which are on the Hertz website. I also called and left voicemails. Guess what - none were ever returned, I got automated email responses to the emails, promising follow up in 72 hours - which never came. I cannot believe Hertz has such terrible disregard for customer service - are they just too rich in customers and don't need to worry? It has taken hours and hours and hours of my time to try to make a booking with a specific need and no one seems interested in helping at all. Oy!

No need to send any more e-mails to Hertz if you haven't already done so. Just private message me your rental details and I'll personally work to get it straightened out for you. I'm really sorry that there seems to have been a mix-up with your rental check-in date. O'Hare is one of the busiest airports in the world and with the volume that goes through it is certainly possible that the car was accidentally not checked in on time. Again, my apologies.

Also, if you've already contacted Terry, don't worry about getting back to me. I'm sure he'll handle it.

Mike McDowell
Innovation Architect
Hertz[/quote]
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Old Sep 2, 14, 5:29 pm   #13
 
Join Date: Sep 2014
Posts: 1
Hertz contact info. update

I know this is an old post but I needed the info. for Hertz CS department and it took about an hour to figure it out...cheers.

executivecustomerservice@hertz.com or first initial_last name@hertz.com
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