Hertz Customer Service email?
Jul 12, 2016, 4:04 am
#16
Join Date: Jul 2016
Posts: 1
Hertz Help
Hi Mike I recently had some issues wother Hertz can you tell me some contact people/info that might be able to help?
Thanks so much!
Colin
Thanks so much!
Colin
Cessch,
No need to send any more e-mails to Hertz if you haven't already done so. Just private message me your rental details and I'll personally work to get it straightened out for you. I'm really sorry that there seems to have been a mix-up with your rental check-in date. O'Hare is one of the busiest airports in the world and with the volume that goes through it is certainly possible that the car was accidentally not checked in on time. Again, my apologies.
Also, if you've already contacted Terry, don't worry about getting back to me. I'm sure he'll handle it.
Mike McDowell
Innovation Architect
Hertz
No need to send any more e-mails to Hertz if you haven't already done so. Just private message me your rental details and I'll personally work to get it straightened out for you. I'm really sorry that there seems to have been a mix-up with your rental check-in date. O'Hare is one of the busiest airports in the world and with the volume that goes through it is certainly possible that the car was accidentally not checked in on time. Again, my apologies.
Also, if you've already contacted Terry, don't worry about getting back to me. I'm sure he'll handle it.
Mike McDowell
Innovation Architect
Hertz
Jul 12, 2016, 6:26 am
#17
Company Representative, CashSwap
Join Date: Jun 2009
Programs: Hertz, Avis, Marriott, Hilton, Hyatt, United, JetBlue
Posts: 105
Have you already tried to contact customer service and not gotten a reply? If not, I would just go to hertz.com and use the chat service to get an instant response. If that doesn't work, let me know.
Mike McDowell
Director, Value and Insights
Hertz
Mike McDowell
Director, Value and Insights
Hertz
Aug 4, 2016, 5:01 pm
#18
Join Date: Apr 2014
Posts: 28
Have you already tried to contact customer service and not gotten a reply? If not, I would just go to hertz.com and use the chat service to get an instant response. If that doesn't work, let me know.
Mike McDowell
Director, Value and Insights
Hertz
Mike McDowell
Director, Value and Insights
Hertz
Feb 13, 2017, 1:30 pm
#19
Join Date: Feb 2013
Location: AVL
Programs: DL DM MM; Hilton Diamond; Hertz 5*
Posts: 706
Hertz customer service - hello?? Is anyone there?
Bumping an old thread - does anyone know if Terry Graham is still with Hertz and still in the capacity of helping when Hertz doesn't respond?
Or,
If anyone has any insight into my situation - my son is under 25 and a Hertz Gold member and is a USAA member. Hertz waives the under 25 fee for USAA members. He rented a car at an airport and they refused to waive the fee.
Seems to me that Hertz either needs to reimburse the fee or change the terms to "sometimes" we waive the fee.
Or,
If anyone has any insight into my situation - my son is under 25 and a Hertz Gold member and is a USAA member. Hertz waives the under 25 fee for USAA members. He rented a car at an airport and they refused to waive the fee.
Seems to me that Hertz either needs to reimburse the fee or change the terms to "sometimes" we waive the fee.
Feb 13, 2017, 1:42 pm
#20
Company Representative, CashSwap
Join Date: Jun 2009
Programs: Hertz, Avis, Marriott, Hilton, Hyatt, United, JetBlue
Posts: 105
FirstInFlight,
I'm sorry to hear that the there was an issue. If you private message me your details I'll do my best to get this sorted out for you.
Also, just an FYI for all that Terry Graham moved on from Hertz a few years ago.
Mike McDowell
Director, Value and Insights
Hertz
I'm sorry to hear that the there was an issue. If you private message me your details I'll do my best to get this sorted out for you.
Also, just an FYI for all that Terry Graham moved on from Hertz a few years ago.
Mike McDowell
Director, Value and Insights
Hertz
Apr 12, 2017, 8:28 pm
#21
Join Date: Apr 2017
Posts: 1
Forgotten item
Mr McDowell I left a computer in the glove compartment of a vehicle I returned to ohare. I've been trying to contact them but no one ever picks up the phone. Is this how I treat 5 star members? Emails haven't been returned either. Can u tell me how next to proceed before they tell me that the computer has vanished??
Obinna ezeamuzie
Obinna ezeamuzie
Jul 21, 2018, 2:34 am
#22
Join Date: Nov 2002
Location: NYC/Singapore
Programs: UA 1K, HH Diamond
Posts: 218
I wanted to thank Mike McDowell and his team for their kind response and resolution to an issue I encountered in Paris. They redeemed Hertz/Thrifty in my eyes and made me a future customer. He is responsive to FT messages as of July 2018.Schedule
Jul 27, 2018, 2:49 am
#23
Join Date: Nov 2016
Posts: 184
I see it's quite an old thread - Any Hertz representatives still active?
I rented under a couple of bonus points offers, which didn't post. After contacting customer service by email, the 1200 missing points were posted, and I had an email reply confirming.
Those 1200 points have just dropped off my account again without notice.
I complied with all the terms of the promos, was disappointed but not surprised when they didn't post, was pleased and relieved when CS fixed it and added the points, but to see those points suddenly vanish really leaves a bad taste...
I rented under a couple of bonus points offers, which didn't post. After contacting customer service by email, the 1200 missing points were posted, and I had an email reply confirming.
Those 1200 points have just dropped off my account again without notice.
I complied with all the terms of the promos, was disappointed but not surprised when they didn't post, was pleased and relieved when CS fixed it and added the points, but to see those points suddenly vanish really leaves a bad taste...
Jul 28, 2018, 6:27 pm
#24
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
Aug 2, 2018, 9:39 am
#26
Join Date: Nov 2016
Posts: 184
Still no reply.
Hertz didn't credit bonus points when I met all the criteria. After chasing them, they added the missing points. Then without any notice, a couple of weeks later, they removed the points. Now, they are back to ignoring me.
That is a customer experience that is even worse trying to use their website to book a car, and almost as bad as trying to actually use Hertz points to rent a car (which seems to be impossible).
Hertz didn't credit bonus points when I met all the criteria. After chasing them, they added the missing points. Then without any notice, a couple of weeks later, they removed the points. Now, they are back to ignoring me.
That is a customer experience that is even worse trying to use their website to book a car, and almost as bad as trying to actually use Hertz points to rent a car (which seems to be impossible).
Aug 2, 2018, 1:01 pm
#27
Join Date: Jan 2005
Location: San Diego US and Brisbane AU
Programs: AA EXP/2MM - DL PM - OZ Diamond - Bonvoy LTT - Hyatt Glob - IHG Plat - National EE - Sixt Platinum
Posts: 1,315
Did you happen to get a response from that email address? Encountering the same website issue -- I keep getting an error, no matter the browser or mobile/desktop site...
Aug 6, 2018, 7:18 am
#28
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
And they only addressed the incorrect billing. They ignored the actual service issue. I replied again and said thanks for handling
what should have not even happened but what about the second issue. Replied a day or two later and said mailing me a 50 dollar
gift card for Hertz.
Oct 7, 2019, 1:04 pm
#29
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,016
FirstInFlight,
I'm sorry to hear that the there was an issue. If you private message me your details I'll do my best to get this sorted out for you.
Also, just an FYI for all that Terry Graham moved on from Hertz a few years ago.
Mike McDowell
Director, Value and Insights
Hertz
I'm sorry to hear that the there was an issue. If you private message me your details I'll do my best to get this sorted out for you.
Also, just an FYI for all that Terry Graham moved on from Hertz a few years ago.
Mike McDowell
Director, Value and Insights
Hertz
Do you still handle CS for Hertz? I have been unable to get a response from the city manager for a recent issue and want someone to help resolve the issue.
Jan 24, 2020, 2:43 am
#30
Join Date: Jan 2020
Posts: 1
Bill issues
Cessch,
No need to send any more e-mails to Hertz if you haven't already done so. Just private message me your rental details and I'll personally work to get it straightened out for you. I'm really sorry that there seems to have been a mix-up with your rental check-in date. O'Hare is one of the busiest airports in the world and with the volume that goes through it is certainly possible that the car was accidentally not checked in on time. Again, my apologies.
Also, if you've already contacted Terry, don't worry about getting back to me. I'm sure he'll handle it.
Mike McDowell
Innovation Architect
Hertz
No need to send any more e-mails to Hertz if you haven't already done so. Just private message me your rental details and I'll personally work to get it straightened out for you. I'm really sorry that there seems to have been a mix-up with your rental check-in date. O'Hare is one of the busiest airports in the world and with the volume that goes through it is certainly possible that the car was accidentally not checked in on time. Again, my apologies.
Also, if you've already contacted Terry, don't worry about getting back to me. I'm sure he'll handle it.
Mike McDowell
Innovation Architect
Hertz