Got a Letter from "Hertz Vehicle Control"...
#1
Original Poster
Join Date: Dec 2003
Location: Redondo Beach, CA USA
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Got a Letter from "Hertz Vehicle Control"...
...accusing me of not returning a car from a reservation I cancelled. It says I can call during business hours or send an e-mail, so I sent an e-mail.
Has anyone else gotten one of these? If worse comes to worst, how can I PROVE I cancelled the reservation and never picked up the car?
Has anyone else gotten one of these? If worse comes to worst, how can I PROVE I cancelled the reservation and never picked up the car?
#2
FlyerTalk Evangelist
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Location: NYC
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Wouldn't they have to prove that you did pick up the car?
#3
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Agreed! It sounds crazy to me. If a car is missing, it sounds like it might be an inside job.
#4
Join Date: Jan 2005
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I agree that it's on Hertz to prove that you actually removed the car. Doesn't the exit booth keep track of when Gold rentals leave their lot?
Ironically enough, I just got a bill for a rental I never had -- thankfully, I had taken out another car at the same time, so Billing quickly removed the charges. So if you have a cancellation number, that would definitely help out in proving you didn't have a reservation to begin with. I'd call up Reservations and see if they can provide you one, if you don't have it.
Ironically enough, I just got a bill for a rental I never had -- thankfully, I had taken out another car at the same time, so Billing quickly removed the charges. So if you have a cancellation number, that would definitely help out in proving you didn't have a reservation to begin with. I'd call up Reservations and see if they can provide you one, if you don't have it.
#5
Join Date: Apr 2005
Posts: 248
Originally Posted by prashok
So if you have a cancellation number, that would definitely help out in proving you didn't have a reservation to begin with. I'd call up Reservations and see if they can provide you one, if you don't have it.
#6
Original Poster
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In this case, the reservation was made by my office's travel agent, so I don't physically have a cancellation notice. I guess if push comes to shove, though, they'll have an electronic record I can go to.
#7
Join Date: Nov 2002
Location: Orange County (SNA) CA, AA EXP, Hilton Diamond, Hertz Gold
Posts: 1,789
Originally Posted by prashok
Doesn't the exit booth keep track of when Gold rentals leave their lot?
#8
Join Date: Jun 2002
Location: South Florida
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Posts: 1,415
Five months ago I got a telephone call from Hertz rental control asking how much longer I was going to keep a car I had returned three weeks earlier!
When I said it was returned, they asked if it was damaged because it had not been rented since. They then asked me to fax them a signed note stating that the car was returned undamaged with a copy of my rental invoice.
It's best to call Hertz and ask what the problem is? - and ask what you need to do to solve it.
When you cancel a reservation, print off the screen as evidence and always keep the rental return receipt. Now and again, these things will happen.
When I said it was returned, they asked if it was damaged because it had not been rented since. They then asked me to fax them a signed note stating that the car was returned undamaged with a copy of my rental invoice.
It's best to call Hertz and ask what the problem is? - and ask what you need to do to solve it.
When you cancel a reservation, print off the screen as evidence and always keep the rental return receipt. Now and again, these things will happen.
#9
Suspended
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I noticed at SFO on Monday, the exit booth jockey was making all renters sign a log. I signed in the wrong place and it hacked him off something chronic. Apparently, that computer thingy in the booth or the contract does not prove that you left with the car, but the paper log does!
#10
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Originally Posted by Peter M
It's best to call Hertz and ask what the problem is? - and ask what you need to do to solve it.
It was, of course, a gold rental so it was possible that the cancellation never got to the rental location. They held a car for me with the RA hanging from the mirror and the keys in the ignition. An inattentive exit booth person could have let it slip out, and this was the nightmare scenario I was envisioning.
#11
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I am glad to hear that it had a happy ending. It would be worrisome to think that someone out there possibly stole a car using your name!
#12
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Originally Posted by ContinentalFan
I am glad to hear that it had a happy ending. It would be worrisome to think that someone out there possibly stole a car using your name!
I had them once rent my car to someone with a similar last name. In the end they figured it out and fixed it, so all was well.
#13
Join Date: Mar 2004
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Originally Posted by channa
I had them once rent my car to someone with a similar last name. In the end they figured it out and fixed it, so all was well.
#14
Moderator, Hertz; FlyerTalk Evangelist
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I moved the post by Jose R Anzaldo to a new thread as this thread is about 13 years old.
Please continue the discussion there .
Hertz Vehicle Control Letter
Thanks
Jason8612 Hertz Mod
Please continue the discussion there .
Hertz Vehicle Control Letter
Thanks
Jason8612 Hertz Mod