Points not posting
Apr 4, 2017, 7:32 am
#16
Used to be 'TheManWhoFlewTooMuch'
Join Date: Sep 2011
Location: SFO, SAN
Programs: United 1K 2MM, Delta Diamond emeritus, Marriott Bonvoy Titanium, Hertz President's Circle
Posts: 101
I just noticed as well, for my last rental on March 20th.
Usually the email receipt shows the number of points I earned. But for this most recent rental, my receipt doesn't mention points at all. Strange.
Usually the email receipt shows the number of points I earned. But for this most recent rental, my receipt doesn't mention points at all. Strange.
Apr 4, 2017, 8:33 am
#17
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2003
Location: Depends on the day!
Programs: Marriott/Lifetime Titanium Hyatt/Explorist, Hilton/Silver, IHG Spire,UA Gold
Posts: 17,829
Apr 6, 2017, 8:13 am
#20
Join Date: Jun 2000
Location: toronto
Posts: 914
Apr 12, 2017, 4:21 pm
#21
Used to be 'TheManWhoFlewTooMuch'
Join Date: Sep 2011
Location: SFO, SAN
Programs: United 1K 2MM, Delta Diamond emeritus, Marriott Bonvoy Titanium, Hertz President's Circle
Posts: 101
Just an update - my points have been credited. I logged a request on the website on April 4th. I never got any reply, but when I checked again today, I see 180 points for the rental in March, where there was zero before.
I have another rental coming up next week, so will keep an eye on this.
I have another rental coming up next week, so will keep an eye on this.
Apr 12, 2017, 7:08 pm
#22
Join Date: Oct 2007
Location: BOS
Programs: UA MM
Posts: 1,579
Apr 20, 2017, 7:41 pm
#23
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz President’s Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,068
Hertz engaging in fraud
Miles NEVER post on pre-paid rentals. Hertz knows this is a system problem, has been so for months. Since they know and do nothing so as not to credit miles this equates to fraud. Wish someone would file a class action to teach them a lesson.
Apr 27, 2017, 8:10 am
#24
Join Date: Apr 2017
Posts: 16
No helpful information from me, 
just adding my name to the list of those who have not been credited for a rental. Rented through the app, not pre-paid. Rental shows up in the tally but "0" appears under points. I've initiated the email. /taps fingers while waiting
just adding my name to the list of those who have not been credited for a rental. Rented through the app, not pre-paid. Rental shows up in the tally but "0" appears under points. I've initiated the email. /taps fingers while waiting
Apr 27, 2017, 11:28 pm
#25
Join Date: Nov 2009
Posts: 204
I have 2 rentals not posting. One from April 2 and another from April 16. No receipt showing under the Receipt Tab. This company is the WORST!!
I have wondered the same thing. Lawyers could make a fortune!
I have wondered the same thing. Lawyers could make a fortune!
Last edited by jason8612; May 16, 2019 at 10:45 am Reason: consecutive posts merged
Jun 6, 2017, 2:47 pm
#26
Join Date: Nov 2016
Posts: 76
Well, just noticed all my past points on prepaid rates have not posted as well. I only had 2 this year and 3 last year. Called 888-999-4900 and the agent credited the points for this year right away. She told me couldn't go back to 2016, and since those were only 1 to 3 day rentals I didn't press the issue. Also to note, the whole conversation sounded robotic which leads me to believe that they're used to these call. The whole conversation lasted less than 2 minutes.
Jun 7, 2017, 7:09 am
#27
Join Date: Feb 2010
Location: JFK LGA PBI BOI
Posts: 910
I just joined Hertz with the AAA bonus because the number of times renting this year will be enough to qualify for President Circle.
Our 2 rentals were both prepaid and for the first we got 0 points but awarded bonus points. The second we got zero points and some small points for some promo that was going on.
Both times I used the web to ask for credit and both times it was denied with "006 DUPLICATE REQUEST FOUND"
I was confused thinking the bonus point awards were the duplicate, shaking my head.
Now off to the phone since they never answered my [email protected].
May 8, 2019, 6:51 am
#28
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,525
I emailed in a request for points, but was denied for "Rental Does not Qualify due to type of voucher". I also prepaid. Looks like I will try calling the number listed in this thread, but it's still frustrating if this is a known hertz issue and after following up, I was denied. So this bug is still around.
May 8, 2019, 9:57 am
#29
Join Date: Apr 2019
Posts: 22
I normally don't prepay but last week I did. I noticed the frequent flyer surcharge was $0 on my receipt, however I also haven't gotten the united miles yet. I rent every week and the miles usually post very quickly, they chase card bonus miles usually takes a bit longer but the regular 500 miles post within a day. I'm wondering if it has something to do with the lack of FF surcharge billing on the prepay.
May 12, 2019, 12:40 pm
#30
Join Date: Feb 2006
Location: DCA
Programs: DL DM, HH Diamond; SPG Gold; MR Platinum :)
Posts: 521
I normally don't prepay but last week I did. I noticed the frequent flyer surcharge was $0 on my receipt, however I also haven't gotten the united miles yet. I rent every week and the miles usually post very quickly, they chase card bonus miles usually takes a bit longer but the regular 500 miles post within a day. I'm wondering if it has something to do with the lack of FF surcharge billing on the prepay.