Last edit by: FlyinHawaiian
Consolidated "Renting at LGA; What Kind of Cars to Expect?" Thread
#1
Moderator: Hawaii-based airlines & Hawai'i forums
Original Poster
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,037
Consolidated "Renting at LGA; What Kind of Cars to Expect?" Thread
Looks like LGA is now operational. I had a booking for Sunday but decided to pick up my car in town instead. Now, LGA is sold out, so I guess someone else will need to file an initial report.
Last edited by FlyinHawaiian; Jun 24, 2017 at 7:41 pm
#2
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,665
I picked up a car at LGA today. It's pretty much a standard UC setup. There were a few decent SUVs in the President's Circle area but nothing that exciting. I had an FCAR reservation and picked from the 5* section where a Kia Sportage with about 5K on the odometer was the most appealing thing I found. My second choice was a Cruze Premium, also with low mileage, but the SUV was better for my needs.
#3
Moderator: Hawaii-based airlines & Hawai'i forums
Original Poster
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,037
LGA Follow-Up
Thanks; most times, I will be happy with a small SUV for a C/Midsize reservation but it will be nice to get a nice car (for example LTZ trim on a Chevy) now and then if I can find one.
How is the lot laid out now that there's Ultimate Choice? Are they using any of the Gold Canopy spaces or is it all on in the open area?
How is the lot laid out now that there's Ultimate Choice? Are they using any of the Gold Canopy spaces or is it all on in the open area?
#4
Join Date: Jan 2008
Location: Chicago, Illinois
Programs: United 1K, Hilton Diamond, National Executive Elite, Hertz President's Circle
Posts: 690
Actually, I was disappointed with the first day it was rolled out at LGA and think they missed the mark. Granted, my pickup was for 4pm, so maybe it was better earlier in the day. In the PC area were only 8 cars:
• Camry SE (x2)
• Rav4 (x2)
• Journey
• Optima
• Rogue
• Sentra
For upgrade, they had 2 CLA 250s and a Corvette convertible. The sign behind these vehicle stated $35/day.
For comparison, I took a trek over to National and on the Executive Aisle were:
• Mustang Convertable
• Pacifica
• Impala LT (x2)
• Impala Premier
• Journey (x4)
• Camry SE (x3)
• Outlander
• Altima (x2)
• Caravan (x2)
• Sorrento
• F150
For upgrade they had a Q50 ($75), Q30 ($75), Navigator ($100), and x5 ($75), which would have been given at no charge with current promo.
Here's hoping the Ultimate Choice gets better at LGA in the future.
For what it's worth, Chicago PC area had CTSs, XTSs, Escalade, Freelanders, 300s, Jaguar XE, Q60s, Q30s, etc. this week. I took the Jaguar XE which unfortunately isn't much to write home about.
Random question, do any of the Hertz locations carry the CT6?
#5
Join Date: Oct 2016
Programs: SWA CP, HH Diamond
Posts: 25
LGA - Not so ultimate choice
Arrived around 12AM. Went to counter, had a very friendly conversation with check in agent. He directed me to the midsize section of the lot and said I could take anything in that row (500's). In order from left to right, it had:
- Kia Forte
- Toyota Corolla
- Hyundai Sonata
- Toyota Corolla
- Hyundai Elantra
- Kia Forte
Naturally, I was pleased to be able to pick the larger Sonata and proceeded to the exit.
Once at the exit, without even saying hello - the agent looked up my reservation and told me "You're going to have to pay more for that, it's not a midsize."
I explained the concept of ultimate choice. She radioed her manager and said "There is some guy here who reserved a mid size but wants a full size". Manager said I would have to go in and pay more. I politely protested a bit more and said it was clearly in the midsize section. She rolled her eyes at me and said "please just put it back where you found it and get the car class you reserved. I asked the manager and don't know what else to tell you"
At that point, it was well past midnight and I realized I was not going to win this battle. I reversed out of the gate and returned it back to it's spot and hopped in a corolla. Not a word was exchanged with the CSR at the exit.
#6
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
Picked up from LGA on 4/14. Here is my experience with "Ultimate Choice"
Arrived around 12AM. Went to counter, had a very friendly conversation with check in agent. He directed me to the midsize section of the lot and said I could take anything in that row (500's). In order from left to right, it had:
- Kia Forte
- Toyota Corolla
- Hyundai Sonata
- Toyota Corolla
- Hyundai Elantra
- Kia Forte
Naturally, I was pleased to be able to pick the larger Sonata and proceeded to the exit.
Once at the exit, without even saying hello - the agent looked up my reservation and told me "You're going to have to pay more for that, it's not a midsize."
I explained the concept of ultimate choice. She radioed her manager and said "There is some guy here who reserved a mid size but wants a full size". Manager said I would have to go in and pay more. I politely protested a bit more and said it was clearly in the midsize section. She rolled her eyes at me and said "please just put it back where you found it and get the car class you reserved. I asked the manager and don't know what else to tell you"
At that point, it was well past midnight and I realized I was not going to win this battle. I reversed out of the gate and returned it back to it's spot and hopped in a corolla. Not a word was exchanged with the CSR at the exit.
Arrived around 12AM. Went to counter, had a very friendly conversation with check in agent. He directed me to the midsize section of the lot and said I could take anything in that row (500's). In order from left to right, it had:
- Kia Forte
- Toyota Corolla
- Hyundai Sonata
- Toyota Corolla
- Hyundai Elantra
- Kia Forte
Naturally, I was pleased to be able to pick the larger Sonata and proceeded to the exit.
Once at the exit, without even saying hello - the agent looked up my reservation and told me "You're going to have to pay more for that, it's not a midsize."
I explained the concept of ultimate choice. She radioed her manager and said "There is some guy here who reserved a mid size but wants a full size". Manager said I would have to go in and pay more. I politely protested a bit more and said it was clearly in the midsize section. She rolled her eyes at me and said "please just put it back where you found it and get the car class you reserved. I asked the manager and don't know what else to tell you"
At that point, it was well past midnight and I realized I was not going to win this battle. I reversed out of the gate and returned it back to it's spot and hopped in a corolla. Not a word was exchanged with the CSR at the exit.
#7
Join Date: Oct 2016
Posts: 3,703
Picked up from LGA on 4/14. Here is my experience with "Ultimate Choice"
Arrived around 12AM. Went to counter, had a very friendly conversation with check in agent. He directed me to the midsize section of the lot and said I could take anything in that row (500's). In order from left to right, it had:
- Kia Forte
- Toyota Corolla
- Hyundai Sonata
- Toyota Corolla
- Hyundai Elantra
- Kia Forte
Naturally, I was pleased to be able to pick the larger Sonata and proceeded to the exit.
Once at the exit, without even saying hello - the agent looked up my reservation and told me "You're going to have to pay more for that, it's not a midsize."
I explained the concept of ultimate choice. She radioed her manager and said "There is some guy here who reserved a mid size but wants a full size". Manager said I would have to go in and pay more. I politely protested a bit more and said it was clearly in the midsize section. She rolled her eyes at me and said "please just put it back where you found it and get the car class you reserved. I asked the manager and don't know what else to tell you"
At that point, it was well past midnight and I realized I was not going to win this battle. I reversed out of the gate and returned it back to it's spot and hopped in a corolla. Not a word was exchanged with the CSR at the exit.
Arrived around 12AM. Went to counter, had a very friendly conversation with check in agent. He directed me to the midsize section of the lot and said I could take anything in that row (500's). In order from left to right, it had:
- Kia Forte
- Toyota Corolla
- Hyundai Sonata
- Toyota Corolla
- Hyundai Elantra
- Kia Forte
Naturally, I was pleased to be able to pick the larger Sonata and proceeded to the exit.
Once at the exit, without even saying hello - the agent looked up my reservation and told me "You're going to have to pay more for that, it's not a midsize."
I explained the concept of ultimate choice. She radioed her manager and said "There is some guy here who reserved a mid size but wants a full size". Manager said I would have to go in and pay more. I politely protested a bit more and said it was clearly in the midsize section. She rolled her eyes at me and said "please just put it back where you found it and get the car class you reserved. I asked the manager and don't know what else to tell you"
At that point, it was well past midnight and I realized I was not going to win this battle. I reversed out of the gate and returned it back to it's spot and hopped in a corolla. Not a word was exchanged with the CSR at the exit.
I would take photos of the cars in the spots before leaving.
#8
Join Date: Jan 2008
Location: Chicago, Illinois
Programs: United 1K, Hilton Diamond, National Executive Elite, Hertz President's Circle
Posts: 690
LGA on Monday evening around 8pm the PC area had:
• Nissan Rogue
• Chevrolet Cruze LTZ w/Leather and over 12,000 miles and a nice smell
• Dodge Journey
• Toyota Camry base model
• Nissan Rogue
• Chevrolet Cruze LTZ w/Leather and over 12,000 miles and a nice smell
• Dodge Journey
• Toyota Camry base model
#9
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
Most oddities like this are much better explained by rate management departments that have incorrectly programmed their computer systems than by any intentional discrepancies. It's hard-baked into the rental industry's mindset that "bigger is always a more desireable upgrade." After 1.5 decades of experience in and with the industry, I have never once heard anyone in management or rate management or any of the rate management consulting companies or anything ever indicate that pricing a smaller car class higher is ever intentional.
As you're in the industry, any idea why the Hertz website, if you select "Show Me All," doesn't actually show all, but rather often lists a number of vehicles as "click here for a quote"? Is it that burdensome to actually calculate the additional prices?
#10
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
It would take no extra effort on the part of IT to calculate and show all of the prices. It probably has to do with steering you to what they want you to book rather than the least expensive option (as many customers want). It's all about revenue/inventory optimization.
I just pulled a random weekend at LGA, and selected Show Me All. It's showing me the whole Prestige Collection, and a bunch of SUVs, but the ABCDF are all "Select for Quote." OK, I guess that makes sense, make me click through for the regular cars, but show me the higher-end stuff. Why, then, is the S4 (Infiniti QX80), which is part of the Prestige Collection, listed as "Select for Quote"? It seems completely random. Similarly, it's showing a price for L, but not for L4. Really just bizarre, there doesn't seem to be any rhyme or reason to it.
#11
Join Date: Jan 2008
Location: Chicago, Illinois
Programs: United 1K, Hilton Diamond, National Executive Elite, Hertz President's Circle
Posts: 690
#12
Join Date: Jan 2008
Location: Chicago, Illinois
Programs: United 1K, Hilton Diamond, National Executive Elite, Hertz President's Circle
Posts: 690
Upon return at LGA today I saw a Cadillac XT5, Chevy Malibu, Chevy Impala and some other non-exciting vehicles. The yellow RS Convertible was in the upgrade slot.
At my pickup time earlier this week there were Camrys, a Q60, a few 300s, and some other non exciting vehicles. In the upgrade slots were 2 Q50s, a QX70 and something else that I don't remember.
At my pickup time earlier this week there were Camrys, a Q60, a few 300s, and some other non exciting vehicles. In the upgrade slots were 2 Q50s, a QX70 and something else that I don't remember.
#13
Moderator: Hawaii-based airlines & Hawai'i forums
Original Poster
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
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Posts: 18,037
LGA this afternoon had a mix of Kia and Hyundai SUV, FCAR sedans, and an Impala. The stars was an Infiniti Q70, Cadillac CTS, and Cadillac ATS. I took the ATS - it''s a 2017 AWD base model labeled as a YI. It has 9,000 miles on the odometer and MA plates.
#14
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,665
Sounds much better than what I found on Fri aft. Was that 5* or PC area?