No Points For UK Rental
Mar 30, 2015, 4:12 pm
#1
Original Poster
Join Date: Jan 2010
Location: NYC
Programs: IHG, RC, HH, AA, QF, UA, Aeroplan
Posts: 2,685
No Points For UK Rental
i had a BM 5 series for a week out of Belfast in the UK, the rental was c USD420 when no points went on the account, i submitted a form online, the response was, this a duplicate request, so i called, three times, on transfer to their rewards dept, the line dropped out, then when i got though, one rep said, that office doesn't pay points, but when i read all their websites, it includes the UK for points, is that usual, franchises within a country can elect to play or not play by the program rules? the third rep put it in for investigation.
They also charged GBP5 for using an amex card?
They also charged GBP5 for using an amex card?
Mar 30, 2015, 6:35 pm
#2
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,552
the GBP5 fee is correct
From https://www.hertz.com/rentacar/reser...OP&EOAG=KYNX90
As far as earning points goes, it does state
It doesn't state what locations are participating locations , so not sure whether it would have been correct or not
From https://www.hertz.com/rentacar/reser...OP&EOAG=KYNX90
Originally Posted by Hertz
Please note - For Hertz locations in Northern Ireland a Standard Credit Card fee of GBP 5.00 will be applicable on all charges paid at the counter. This fee can be waived on return of the vehicle by using an alternative form of payment.
Originally Posted by T&Cs
What About Earning Gold Plus Rewards Points?
Participants will earn one point for every qualified U.S. dollar, or its equivalent in the currency tendered on each qualifying rental. Qualifying rentals include all car rentals, (excluding truck and van rentals), at participating locations.
Participants will earn one point for every qualified U.S. dollar, or its equivalent in the currency tendered on each qualifying rental. Qualifying rentals include all car rentals, (excluding truck and van rentals), at participating locations.
Mar 30, 2015, 7:38 pm
#3
Original Poster
Join Date: Jan 2010
Location: NYC
Programs: IHG, RC, HH, AA, QF, UA, Aeroplan
Posts: 2,685
the GBP5 fee is correct
From https://www.hertz.com/rentacar/reser...OP&EOAG=KYNX90
As far as earning points goes, it does state
It doesn't state what locations are participating locations , so not sure whether it would have been correct or not
From https://www.hertz.com/rentacar/reser...OP&EOAG=KYNX90
As far as earning points goes, it does state
It doesn't state what locations are participating locations , so not sure whether it would have been correct or not
Mar 30, 2015, 8:31 pm
#6
Original Poster
Join Date: Jan 2010
Location: NYC
Programs: IHG, RC, HH, AA, QF, UA, Aeroplan
Posts: 2,685
here is the email i received:
Subject: Awards Retro Credit Failure
Dear
Thank you for your inquiry. Unfortunately, your request could not be processed because, our records indicate this rental was previously awarded points on or around 2015-03-16 based on the information reflected on the original rental record.
Rental Agreement Number
Pickup Date 2015-03-16
006 DUPLICATE REQUEST FOUND
We appreciate your business and look forward to serving your car rental needs in the future.
Sincerely,
The Hertz Corporation
Gold Plus Rewards Department
Subject: Awards Retro Credit Failure
Dear
Thank you for your inquiry. Unfortunately, your request could not be processed because, our records indicate this rental was previously awarded points on or around 2015-03-16 based on the information reflected on the original rental record.
Rental Agreement Number
Pickup Date 2015-03-16
006 DUPLICATE REQUEST FOUND
We appreciate your business and look forward to serving your car rental needs in the future.
Sincerely,
The Hertz Corporation
Gold Plus Rewards Department
Mar 31, 2015, 5:06 am
#9
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
Mar 31, 2015, 5:38 am
#10
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,552
I am well aware that it is part of the United Kingdom of Great Britain and Northern Ireland - In other parts of the UK , the American Express benefit of 4 hours does apply
Mar 31, 2015, 7:08 am
#11
Original Poster
Join Date: Jan 2010
Location: NYC
Programs: IHG, RC, HH, AA, QF, UA, Aeroplan
Posts: 2,685
this is the first time i've used Hertz in years, ironically, initially, i chose Hertz because of Presidential Circle status via MileagePlus Club Visa card, as it tuned out, that had no impact on the booking, in the end of went with Hertz, based on the price point.
The weekly rental was c USD420, if i get the points issue fixed, am i better going with Hertz points, or UA, from a value perspective?
i'm thinking it wld be 420 for Hertz v 750 for UA?
The weekly rental was c USD420, if i get the points issue fixed, am i better going with Hertz points, or UA, from a value perspective?
i'm thinking it wld be 420 for Hertz v 750 for UA?
Mar 31, 2015, 8:01 am
#12
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
this is the first time i've used Hertz in years, ironically, initially, i chose Hertz because of Presidential Circle status via MileagePlus Club Visa card, as it tuned out, that had no impact on the booking, in the end of went with Hertz, based on the price point.
The weekly rental was c USD420, if i get the points issue fixed, am i better going with Hertz points, or UA, from a value perspective?
i'm thinking it wld be 420 for Hertz v 750 for UA?
The weekly rental was c USD420, if i get the points issue fixed, am i better going with Hertz points, or UA, from a value perspective?
i'm thinking it wld be 420 for Hertz v 750 for UA?
Mar 31, 2015, 10:36 am
#13
Original Poster
Join Date: Jan 2010
Location: NYC
Programs: IHG, RC, HH, AA, QF, UA, Aeroplan
Posts: 2,685
Apr 8, 2015, 5:37 pm
#14
Original Poster
Join Date: Jan 2010
Location: NYC
Programs: IHG, RC, HH, AA, QF, UA, Aeroplan
Posts: 2,685
after contacting Hertz, they put a query in, and came back and said i cld get the airline partner miles, so they deliver 500, and UA 250, for the Mileage Plus Club Visa benefit, 750 better than nothing, wld be nice if they told you, no Hertz points but you can give us your airline FF number, and we'll give you those.