Ryanair customers out of hours in Germany
#1
Original Poster
Join Date: Sep 2012
Posts: 13
Ryanair customers out of hours in Germany
Please can someone help me interpret the text below from the hertz website:
So from the above, do customers arriving on a Ryanair flight out of hours have to pay an out of hours charge?
Furthermore is an out of hours charge a "hidden fee" if it is not in the quote that I am given? (The Global Sale advertising says "no hidden fees"?
Thanks
Out of hours pick-up
For all Ryanair customers: Out of hours pick-up is confirmed with Ryanair flight number.
For all other customers:
Licensee Locations:
Out of hours pick-up is available in all locations and for all vehicle groups, but cannot be booked via the Internet. Please contact your Reservation Centre as specific information is required.
Corporate Locations:
Out of hours pick-up is available for all locations and for all vehicle groups. However, this option cannot be booked via the Internet. Please contact your Reservation Centre and provide one acceptable form of payment:
- OTTO
- HCC allowed
- Valid credit card with renter's name and expiry date
- RCV / ITV Voucher must be accompanied by an accepted credit card in renter's name and expiry date
- MCO are only accepted if accompanied by another acceptable method of payment
An additional fee with the following amount will apply:
Monday -
Saturday
Sunday
Out of hours
fee
EUR 35.00
(including tax)
EUR 55.00
(including tax)
For all Ryanair customers: Out of hours pick-up is confirmed with Ryanair flight number.
For all other customers:
Licensee Locations:
Out of hours pick-up is available in all locations and for all vehicle groups, but cannot be booked via the Internet. Please contact your Reservation Centre as specific information is required.
Corporate Locations:
Out of hours pick-up is available for all locations and for all vehicle groups. However, this option cannot be booked via the Internet. Please contact your Reservation Centre and provide one acceptable form of payment:
- OTTO
- HCC allowed
- Valid credit card with renter's name and expiry date
- RCV / ITV Voucher must be accompanied by an accepted credit card in renter's name and expiry date
- MCO are only accepted if accompanied by another acceptable method of payment
An additional fee with the following amount will apply:
Monday -
Saturday
Sunday
Out of hours
fee
EUR 35.00
(including tax)
EUR 55.00
(including tax)
Furthermore is an out of hours charge a "hidden fee" if it is not in the quote that I am given? (The Global Sale advertising says "no hidden fees"?
Thanks
#3
Join Date: Aug 2010
Location: Gloucestershire
Programs: BA Gold (ex-GGL, maybe future Silver), Hilton Diamond
Posts: 6,198
It doesn't seem hidden as such but it's not entirely clear if the fee is:
a. applicable to all customers; or
b. applicable only to "all other [non-Ryanair]" customers.
a. applicable to all customers; or
b. applicable only to "all other [non-Ryanair]" customers.
#4
Original Poster
Join Date: Sep 2012
Posts: 13
Thank you. I don't know why they don't include it in the quote.
I was charged such a fee last year, when it definitely wasn't included in the quote and I arrived at the time I had booked to arrive. I don't know if the T&Cs were different then.
It is hidden in the sense that you won't find the above text when booking the car unless you are specifically looking for it.
I was charged such a fee last year, when it definitely wasn't included in the quote and I arrived at the time I had booked to arrive. I don't know if the T&Cs were different then.
It is hidden in the sense that you won't find the above text when booking the car unless you are specifically looking for it.