I just got this in an email, following me filling out the retroactive credit request form and some brief correspondence:
According to our system, you used a voucher number IT ITVSTPTE for rental #########-MM.DD.YY. This particular IT# is excluded from receiving any Hertz Gold Plus Reward points on the rental. A voucher or tour package purchased or redeemed from a travel agent or other agency, or website that provides discounted or special rates does not qualify for frequent traveler credit.
That rental would have only earned me 13 points (plus the 5* bonus I guess), so no big deal. However, I have a two-day rental this weekend for which, combined with the triple points promo, I was expecting a nice sum of points, so I must say I am disappointed. I did follow up to that email explaining I booked on Hertz.com etc., but I'm not getting my hopes up.
On the bright side, I filed the request on Monday, received an automated rejection response last night and emailed the generic firstname.lastname@example.org address, and got a response from an actual person today. That sure was quick
Tho' I've belted you an' flayed you, By the livin' Gawd that made you,
You're a better man than I am, Gunga Din!
Guys, can you help me here please.
I am a #1 FiveStar member and usually rent from hertz.com on a prepaid rate. 5, yes 5 of my bookings this year appear online with 0 points.
I have tried claiming the point using the online function but in each case the request comes back that points were already credited.
So, I replied to the email address in those rejections (email@example.com), only to receive a standard response of "If you need to claim missing points, do this using the online form"
So, the computerised run-around,
Who can I call, I don't see any phone numbers on their website, it's all so impersonal and distant. Pi$$es me off!
As for the points I had a pre paid last week at MIA - Yukon/Tahoe for 1 day and got 6 points for the sat radio cost - however also got 400 bonus points for some reason = however due to the improved rates for pre paid you do not get points. so see what the difference is between pre pay or pay at location before deciding on the pre pay rate - sometimes the difference is small so not worth losing the points etc
"All of us have violent instincts. We have evolved from predators , not me, of course. I've been programmed." EMH .Voyager