more innovative search tools would be welcome
Jun 6, 2013, 7:48 pm
#1
Original Poster
Join Date: Nov 1999
Location: if it's Thursday, this must be Belgium
Programs: UA 1K MM
Posts: 6,484
more innovative search tools would be welcome
I think that Hertz could stand to improve its search capabilities on the website, specifically, for example:
1) helping you find locations within <x> miles of your search point that are open on Sundays (or such kinds of searches)
2) suggesting alternate locations near your start and end point (for example for one-ways) that offer better pricing
These innovations would make it much more likely for me to not give up, and actually book something, rather than nothing, or with a different company.
You would figure these "suggestion" based smarter tools would be worth it for the company to develop? The structure of the location-based searching (country/state/city) is not very good.
1) helping you find locations within <x> miles of your search point that are open on Sundays (or such kinds of searches)
2) suggesting alternate locations near your start and end point (for example for one-ways) that offer better pricing
These innovations would make it much more likely for me to not give up, and actually book something, rather than nothing, or with a different company.
You would figure these "suggestion" based smarter tools would be worth it for the company to develop? The structure of the location-based searching (country/state/city) is not very good.
Jun 6, 2013, 7:56 pm
#2
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
Do any rental companies offer you the choice of saying "If you don't pick up the car here and instead pick it up at a local office ten minutes away, you will save $159 on this rental"?
They are not in business to get you the best price, they are business to make as much profit as they can from you.
They are not in business to get you the best price, they are business to make as much profit as they can from you.
Jun 6, 2013, 8:08 pm
#3
Original Poster
Join Date: Nov 1999
Location: if it's Thursday, this must be Belgium
Programs: UA 1K MM
Posts: 6,484
Do any rental companies offer you the choice of saying "If you don't pick up the car here and instead pick it up at a local office ten minutes away, you will save $159 on this rental"?
They are not in business to get you the best price, they are business to make as much profit as they can from you.
They are not in business to get you the best price, they are business to make as much profit as they can from you.
If you think about it, it's not too much different from hotels that show you the alternate prices for their different locations.
Think of it this way, if you had a car rental website that did that for you, would you use any other that didn't?