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Old Sep 14, 12, 1:35 pm   #1
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Join Date: Aug 2012
Posts: 14
5* Free Upgrade Up to Full Size Only?

Was going to rent a full size carat HLE in Daly City and asked them if they had any premium cars I could get upgraded to. They told me upgrades are only up to full size for the complimentary 5* upgrade.

Is this the official Hertz policy, since I saw many post of F to G classes?

Thanks!
ifpenguinsfly is offline   Reply With Quote
Old Sep 14, 12, 3:23 pm   #2
  
Join Date: Feb 2005
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It's not published anywhere.

An HLE manager told me it was "policy," but them upgraded me to G, so I didn't question her further.
dayone is offline   Reply With Quote
Old Sep 14, 12, 7:02 pm   #3
  
Join Date: Jul 2007
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Programs: UA 1K/MM, Hilton Diamond, Marriott Gold, IHG Gold, Hertz PC, Avis First
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http://www.hertz.com/rentacar/emembe...umGoldbenefits clearly states that the "Maximum upgrade is to a Premium class vehicle."
docbert is offline   Reply With Quote
Old Sep 14, 12, 10:24 pm   #4
  
Join Date: Apr 2006
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Programs: Hertz 5*; Avis PC; National EE; SPG Gold; AC Tangerine
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From https://www.hertz.com/rentacar/ememb...umGoldbenefits

For 5*:
Upgrades and Coupon Offers
Subject to vehicle availability, one-car-class upgrade is offered at participating Hertz locations the U.S., Canada and participating European locations with a 2-hour advance reservation. Maximum upgrade is to a Premium car with a minimum reserved Mid-Size vehicle. For Compact 4-Door rentals, maximum upgrade will be to a Full-Size 4-Door car. Guaranteed upgrade is to the next car class only. This excludes Special Equipment such as Minivans, SUVs, Hertz Adrenaline CollectionŽ, Hertz Green Traveler Collection and Hertz Prestige Collection vehicles.

For PC:
Guaranteed Upgrades, Availability and Coupons
Guaranteed one-car-class upgrade or comparable benefits are offered at participating Hertz locations in the U.S., Canada and participating European locations. Maximum upgrade is to a Premium Car with a minimum reserved Mid-Size vehicle. For Compact 4-Door rentals, maximum upgrade will be to a Full-Size 4-Door car. Guaranteed upgrade is to the next car class only. This excludes Special Equipment such as Minivans, SUVs, Hertz Adrenaline CollectionŽ, Hertz Green Traveler Collection and Hertz Prestige Collection vehicles
briantoronto is offline   Reply With Quote
Old Sep 19, 12, 11:14 am   #5
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Join Date: Aug 2012
Posts: 14
Thanks for the help, I called in Hertz and the customer rep said it was A-F, but since the website is different then I'll just carry that around as proof.

I also went to another Hertz and they gave me a 2013 ford explorer.
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