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Old Apr 26, 12, 7:39 pm   #1
 
Join Date: Jan 2010
Location: CLE
Programs: UA,WN,AA,DL,
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30 minuntes with agent

I was at FLL last weekend, it was 10:00PM, waited in line for twenty minuntes. A guy with with an agent all that time, I got waited on took about 10 minuntes to get my car, when finished that guy was just getting finished.
30 minuntes is rediculous amount of time for 1 customer to spend with agent. They really need to speed up the process.
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Old Apr 26, 12, 9:10 pm   #2
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Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,819
Taking it you are not #1 Gold? If you were it should have been as simple as walking to the car and driving off.
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