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Old Apr 12, 12, 11:43 pm   #1
 
Join Date: Apr 2006
Location: TYS TPA MEM
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Anybody been charged for a rental they didn't make?

Yesterday I received an email receipt from Hertz for a one day rental at TYS. Problem is that I did not rent a car that day. I did have a reservation but someone picked me up at AP instead. So, I called location and told them, that I did not pick up the car. They didn't understand what I was telling them at first and thought I was asking when the credit card hold would be removed. I said that isn't why I am calling and I explained it again. Agent said that it is impossible because they check everyone's I.D. I then asked to speak with manager and I was informed that she was out of town and I would have to call back next week. So we will see how this plays out.
Anybody have a phantom rental before?

Last edited by jeautk01; Apr 17, 12 at 1:50 am..
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Old Apr 12, 12, 11:55 pm   #2
 
Join Date: Apr 2006
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Quote:
Originally Posted by jeautk01 View Post
Yesterday I received an email receipt from Hertz for a one day rental at TYS. Problem is that I did not rent a car that day. I did have a reservation but someone picked me up at AP instead. So, I called location and told them, that I did not pick up the car. They didn't understand what I was telling them at first and thought I was asking when the credit card hold would be removed. I said that isn't why I am calling and I explained it again. Agent said that it is impossible because they check everyone's I.D. I then asked to speak with manager and I was informed that she was out of town and I would have to call back next week. So we will see how this plays out.
Anybody have a phantom rental before?
At least whoever took the car got an upgrade! Whoever you are glad I could help.
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Old Apr 13, 12, 8:06 am   #3
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Did you cancel the reservation? If not they probably put it through as a one day rental when they prepared the contract, and instead of canceling it when you didn't show up they somehow marked it as a completed rental.

Have you actually been charged for it or did you just get a receipt?
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Old Apr 13, 12, 11:16 am   #4
 
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That's what I thought at first until I saw the car was driven 50 miles and had a fuel charge of $34!
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Old Apr 13, 12, 11:17 am   #5
 
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I generally don't cancel. I might start doing this in the future.
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Old Apr 13, 12, 9:59 pm   #6
 
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Originally Posted by cordelli View Post

Have you actually been charged for it or did you just get a receipt?
Charge is showing up on my credit card.
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Old Apr 19, 12, 6:31 am   #7
 
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Spoke with manager they are removing charge from credit card.
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Old Apr 19, 12, 7:52 pm   #8
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Originally Posted by jeautk01 View Post
I generally don't cancel. I might start doing this in the future.
Why would you not bother to cancel if you don't need the car?
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Old Apr 19, 12, 11:34 pm   #9
 
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Originally Posted by SeAAttle View Post
Why would you not bother to cancel if you don't need the car?
What would be the need to cancel if they don't charge cancellation fee?
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Old Apr 20, 12, 6:08 pm   #10
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Originally Posted by jeautk01 View Post
What would be the need to cancel if they don't charge cancellation fee?
Because someone could go to the Hertz Gold area, note the names, create a fake picture ID, and drive off with your car... I'd rather not have my reservation floating out there for anyone to take, if I don't plan to show up for the car.
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Old Apr 20, 12, 6:08 pm   #11
 
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cancel the res if you are not using it. As a Gold person, the car is pre assigned and if not cancelled, the next person taking the car may have it in your name, like in my case and I had to call and straighten it out.
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Old Apr 21, 12, 1:49 am   #12
 
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Originally Posted by travelingchumley View Post
cancel the res if you are not using it. As a Gold person, the car is pre assigned and if not cancelled, the next person taking the car may have it in your name, like in my case and I had to call and straighten it out.
I presume that is what happened in my case.
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Old Apr 21, 12, 1:53 am   #13
 
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Quote:
Originally Posted by UALOneKPlus View Post
Because someone could go to the Hertz Gold area, note the names, create a fake picture ID, and drive off with your car... I'd rather not have my reservation floating out there for anyone to take, if I don't plan to show up for the car.
What would stop them from doing this to someone who intends to show up? I think this is unlikely.
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Old Apr 21, 12, 1:54 am   #14
 
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Quote:
Originally Posted by travelingchumley View Post
cancel the res if you are not using it. As a Gold person, the car is pre assigned and if not cancelled, the next person taking the car may have it in your name, like in my case and I had to call and straighten it out.
So it happened to you? What did they say to you and what proof if any did they request? When I called I asked if they video the gold counter and they said no. I know that some locations do video the counters.
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Old Apr 21, 12, 8:56 pm   #15
 
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I told the 800 number I forgot to cancel the reservation, that I had a illness in the family and was preoccupied with that. The lady sounded like she did not believe me, I'm sure this happens occasionally, but the charge was reversed and I still have been rented now for two to three years. I will tell you one thing, Hertz keeps track of the res that have been cancelled as my old co worker (I use to shuttle cars for Hertz) told me my reservation was canceled when I had multiple ones for the same date. Was a Five Star back then, Gold PC the last two years.
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