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Old Aug 31, 10, 12:03 pm   #1
 
Join Date: Jun 2006
Location: airport hotel bar (still kinda bummed about being blasted by Hans Solo on Hoth - a world of snow and ice surrounded by numerous moons)
Programs: Hertz Five Star, SPG Gold, and just a tool in all other programs
Posts: 24
new “Customer Facility Charge” on HLE rentals?

I noticed this when checking rates at the Hertz website for a few potential rentals from Hertz Local Edition (HLE) locations in Austin.

Customer Facility Charge (CFC). $3.50/day. Excerpt from Hertz website “The Airport requires that all car rental companies collect this fee. The money collected is used to pay for new car rental facilities.” $3.50/day.

Airport Concession Fee Recovery On Flight Arrivals. $1.20/day
I confirmed the CFC with a Hertz reservations associate – but he didn’t see the Airport Concession Fee for Austin area reservations. So it looks like another rental car company stealth rate increase - think “Energy Surcharge.”

For now - Avis isn't charging a CFC or Airport Concession Fee at their Austin area off-airport locations.
ImperialProbeDroid is offline   Reply With Quote
Old Aug 31, 10, 1:43 pm   #2
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Join Date: May 2001
Location: Southern California
Programs: Hertz 5 star, Priceline Hotel bidder. AA PLT, 1MM.
Posts: 2,911
Quote:
Originally Posted by ImperialProbeDroid View Post
I noticed this when checking rates at the Hertz website for a few potential rentals from Hertz Local Edition (HLE) locations in Austin.

Customer Facility Charge (CFC). $3.50/day. Excerpt from Hertz website “The Airport requires that all car rental companies collect this fee. The money collected is used to pay for new car rental facilities.” $3.50/day.

Airport Concession Fee Recovery On Flight Arrivals. $1.20/day
I confirmed the CFC with a Hertz reservations associate – but he didn’t see the Airport Concession Fee for Austin area reservations. So it looks like another rental car company stealth rate increase - think “Energy Surcharge.”

For now - Avis isn't charging a CFC or Airport Concession Fee at their Austin area off-airport locations.
I checked the Round Rock Hertz HLE location and they do not charge the extra fees.

I checked one of the downtown Enterprise locations on a weekend special. (Friday-Monday). I checked for a September weekend & it was approx $40 all in. The base rate was $29.97 plus $5.XX, then sales tax for $40.XX all in.

About 8 years ago, I took the bus from the airport to downtown and paid about $34-35 all in for a 3 day weekend special at Enterprise. It would have well over $100 if I rented at the airport. Since I spent 6 yrs in Austin, I knew my way around town.

Bottom line: No CS fee or airport access fee for this downtown Enterprise location.

for Hertz adding the extra fees. Even Anderson Ln that is some distance from the airport charges the fees.
chemist661 is offline   Reply With Quote
Old Aug 31, 10, 6:27 pm   #3
 
Join Date: Jun 2007
Location: MEM
Posts: 1,041
If a HLE is charging you a CFC then that isn't a genuine CFC. That is Hertz ripping you off unless they are in a hotel.

I would avoid them.
spades097 is offline   Reply With Quote
Old Aug 31, 10, 7:00 pm   #4
 
Join Date: Jan 2010
Location: LGA/JFK
Programs: Delta DM, HHonors Diamond, Marriott Gold, Starwood Gold, Hertz President's Circle, AVIS First
Posts: 222
I don't have any CFC on my rental from NYC HLE.
NYCTaximan is offline   Reply With Quote
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