Rude bus driver with new seating procedure
#1
Original Poster
Join Date: Dec 2010
Location: CVG
Programs: HertzPC; Delta-SILVER; Marriott-PLATINUM; Choice Hotels-DIAMOND
Posts: 85
Rude bus driver with new seating procedure
This happened while being picked up at the terminal at Denver.
The bus driver stood near the rear door blocking the rear of the bus that had empty seats. He was directing everyone to the front of the bus where all the seats were taken. I asked if I could go to the rear to have a seat and he rudely said I had to go forward. After the front was full (standing and seated) he loaded the back.
Is this a new policy or just this drivers idea how to load passengers better?
Thanks, Jim
The bus driver stood near the rear door blocking the rear of the bus that had empty seats. He was directing everyone to the front of the bus where all the seats were taken. I asked if I could go to the rear to have a seat and he rudely said I had to go forward. After the front was full (standing and seated) he loaded the back.
Is this a new policy or just this drivers idea how to load passengers better?
Thanks, Jim
#3
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
This happened while being picked up at the terminal at Denver.
The bus driver stood near the rear door blocking the rear of the bus that had empty seats. He was directing everyone to the front of the bus where all the seats were taken. I asked if I could go to the rear to have a seat and he rudely said I had to go forward. After the front was full (standing and seated) he loaded the back.
Is this a new policy or just this drivers idea how to load passengers better?
Thanks, Jim
The bus driver stood near the rear door blocking the rear of the bus that had empty seats. He was directing everyone to the front of the bus where all the seats were taken. I asked if I could go to the rear to have a seat and he rudely said I had to go forward. After the front was full (standing and seated) he loaded the back.
Is this a new policy or just this drivers idea how to load passengers better?
Thanks, Jim
#4
Original Poster
Join Date: Dec 2010
Location: CVG
Programs: HertzPC; Delta-SILVER; Marriott-PLATINUM; Choice Hotels-DIAMOND
Posts: 85
#6
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
#7
Join Date: Jun 2010
Location: GNV,TPA, & HOU
Programs: Hertz Presidents Circle, National EE, Lots of Stupid CCs&The I Am Crazy Enough To Actually Pay For F
Posts: 357
This happened while being picked up at the terminal at Denver.
The bus driver stood near the rear door blocking the rear of the bus that had empty seats. He was directing everyone to the front of the bus where all the seats were taken. I asked if I could go to the rear to have a seat and he rudely said I had to go forward. After the front was full (standing and seated) he loaded the back.
Is this a new policy or just this drivers idea how to load passengers better?
Thanks, Jim
The bus driver stood near the rear door blocking the rear of the bus that had empty seats. He was directing everyone to the front of the bus where all the seats were taken. I asked if I could go to the rear to have a seat and he rudely said I had to go forward. After the front was full (standing and seated) he loaded the back.
Is this a new policy or just this drivers idea how to load passengers better?
Thanks, Jim
#9
Original Poster
Join Date: Dec 2010
Location: CVG
Programs: HertzPC; Delta-SILVER; Marriott-PLATINUM; Choice Hotels-DIAMOND
Posts: 85
#10
Original Poster
Join Date: Dec 2010
Location: CVG
Programs: HertzPC; Delta-SILVER; Marriott-PLATINUM; Choice Hotels-DIAMOND
Posts: 85
#11
Join Date: Feb 2005
Programs: Marriott Lifetime Titanium (former PP), Hilton Silver, UA Silver, AS Member, Hertz 5*
Posts: 3,906
You should have just walked back and took a seat. I don't care if someone tells me where to sit down. It is not like they are going to pick me up and force me to move somewhere I do not want to go. As for threatening to not move the bus, I'd be willing to call the bluff anytime.
#12
Original Poster
Join Date: Dec 2010
Location: CVG
Programs: HertzPC; Delta-SILVER; Marriott-PLATINUM; Choice Hotels-DIAMOND
Posts: 85
You should have just walked back and took a seat. I don't care if someone tells me where to sit down. It is not like they are going to pick me up and force me to move somewhere I do not want to go. As for threatening to not move the bus, I'd be willing to call the bluff anytime.
#13
Original Poster
Join Date: Dec 2010
Location: CVG
Programs: HertzPC; Delta-SILVER; Marriott-PLATINUM; Choice Hotels-DIAMOND
Posts: 85
I finally got a reply from Hertz:
Thank you for taking the time to contact us.
At Hertz, we pride ourselves on the high quality of our customer service, and it is disturbing to learn of the incident you described. There is never a reason for a Hertz employee to be rude or disrespectful and any unprofessional behavior will not be tolerated. We sincerely apologize for the impression our representative left with you. The appropriate management has been notified of your concerns for review with the personnel involved.
Thank you for bringing this matter to our attention. We hope we will have other opportunities of serving you and regaining your complete confidence in the quality of our service.
Thank you for taking the time to contact us.
At Hertz, we pride ourselves on the high quality of our customer service, and it is disturbing to learn of the incident you described. There is never a reason for a Hertz employee to be rude or disrespectful and any unprofessional behavior will not be tolerated. We sincerely apologize for the impression our representative left with you. The appropriate management has been notified of your concerns for review with the personnel involved.
Thank you for bringing this matter to our attention. We hope we will have other opportunities of serving you and regaining your complete confidence in the quality of our service.