Hertz courtesy shuttle service to the port of Miami
Jan 19, 2015, 7:19 am
#16
Join Date: Jan 2010
Location: LGA/JFK
Programs: Delta DM, HHonors Diamond, Marriott Gold, Starwood Gold, Hertz President's Circle, AVIS First
Posts: 248
I have done it twice at the HLE and it worked perfectly. Keep in mind especially on weekends, there will be many people doing the same. You will need to bring the car to their garage (part of a private parking facility) and take a small elevator down to the ground floor. HLE has at least two shuttles taking people to the cruise ports. You may want to drop everyone off first on the first floor before returning your rental. Have a good time on the cruise.
Jan 22, 2015, 7:13 am
#17
Join Date: Nov 2006
Location: BOS/PVD/BDL
Programs: PC Plat, SPG Gold, Marriott Gold,HHonors Diamond, Avis PC, Hertz PC, National Exec Elite
Posts: 726
I have done it twice at the HLE and it worked perfectly. Keep in mind especially on weekends, there will be many people doing the same. You will need to bring the car to their garage (part of a private parking facility) and take a small elevator down to the ground floor. HLE has at least two shuttles taking people to the cruise ports. You may want to drop everyone off first on the first floor before returning your rental. Have a good time on the cruise.
Thanks NYCTaximan. I have been on many cruises but somehow never out of Miami. I have embarked out of NYC, NOLA, Bayonne, Boston, Baltimore, Barcelona, Venice, and FLL but somehow missed Miami until now.
Jan 22, 2015, 10:35 am
#18
Join Date: May 2000
Location: HH Gold, Marriott Gold, PC Plat, Emirates Silver
Posts: 2,677
I have done it twice at the HLE and it worked perfectly. Keep in mind especially on weekends, there will be many people doing the same. You will need to bring the car to their garage (part of a private parking facility) and take a small elevator down to the ground floor. HLE has at least two shuttles taking people to the cruise ports. You may want to drop everyone off first on the first floor before returning your rental. Have a good time on the cruise.
Feb 24, 2015, 2:24 pm
#19
Join Date: Nov 2006
Location: BOS/PVD/BDL
Programs: PC Plat, SPG Gold, Marriott Gold,HHonors Diamond, Avis PC, Hertz PC, National Exec Elite
Posts: 726
I had a pretty good experience on 2/15 dropping off my car. I pulled in around 1215pm dropped the family off with the luggage so they could wait in line for the shuttles. I took the car to the top deck of the garage where the rep checked the car. I took the elevator down and got in line in the office which was about 10 minutes as they do not have e-return. The rep checked me out and by the time I got outside two vans had arrived and they had loaded my family and luggage in the van and were waiting for me. We were the first people dropped off and were at Terminal B at 12:45.
Oct 28, 2017, 9:18 am
#20
Join Date: Oct 2017
Posts: 1
Don’t Use Hertz on Return
i don’t know about arriving at Port, but on return it was the WORST!
i tried calling the office that is closest to the port before we left on the cruise and upon return. They never answer , so don’t expect help there. I did get a hold of a person at the 1-800 number and they assured me that they have a regular Shuttle picking up right where you get off the boat. After waiting 45 minutes and confirming with NCL outside workers that we were in the right place, no shuttle fir Hertz ever came. We saw Alamo, Dollat, Thrifty, National, Enterprise, and every other rental company shuttles come and go regularly about every 5-10 min. Finally took a Taxi for about $17 to the location. The saga continued. Large crowd of folks in line and one guy behind the counter. After 10 min or so a few other guys arrived. Forget gold line. Stood there and was equally ignored. Got in regular line.
it moved quickly once extra help come in.
when we finally got to see a rep he advised that there was a waiting list to get s car fir people with reservations of up to two hours. He also advised that they did have regular shuttle running to the port, and would look at the cab receipt to deduct from rental once a car arrived for us and they completed the contract.
At this time I currently wait.
i spend thousands on Hertz rentals every year, and this is the worst rental xperience I have had with Hertz. They have been great in other cities, but avoid Port of Miami Hertz. Poorly organized.
i tried calling the office that is closest to the port before we left on the cruise and upon return. They never answer , so don’t expect help there. I did get a hold of a person at the 1-800 number and they assured me that they have a regular Shuttle picking up right where you get off the boat. After waiting 45 minutes and confirming with NCL outside workers that we were in the right place, no shuttle fir Hertz ever came. We saw Alamo, Dollat, Thrifty, National, Enterprise, and every other rental company shuttles come and go regularly about every 5-10 min. Finally took a Taxi for about $17 to the location. The saga continued. Large crowd of folks in line and one guy behind the counter. After 10 min or so a few other guys arrived. Forget gold line. Stood there and was equally ignored. Got in regular line.
it moved quickly once extra help come in.
when we finally got to see a rep he advised that there was a waiting list to get s car fir people with reservations of up to two hours. He also advised that they did have regular shuttle running to the port, and would look at the cab receipt to deduct from rental once a car arrived for us and they completed the contract.
At this time I currently wait.
i spend thousands on Hertz rentals every year, and this is the worst rental xperience I have had with Hertz. They have been great in other cities, but avoid Port of Miami Hertz. Poorly organized.
