Blocked first class seats on mainland to HI flights???
May 29, 2008, 5:00 pm
#16
Join Date: Mar 2007
Location: Chicago
Programs: OnePass, HawaiianMiles, AAdvantage, Rapid Rewards, SkyMiles, Amex MR, SPG, Hhonors
Posts: 65
Hey What Happened?
I booked HA 27 from SEA to HNL in F before Aloha and ATA went out of business. At that time, I selected seats 1AB. After reading this thread, I went to hawaiianair.com to check on my reservation for August. I learned that not only has the time changed to an hour and fifteen minutes later, but my seat assignment has changed to 3HJ.
This will be my first time flying in F on HA. I know that the times do change, but I've never had my seat assignment change. Do you think I should call and complain? Will it do me any good? Are the seats that I have now any better or worse than the ones that I had before?
This will be my first time flying in F on HA. I know that the times do change, but I've never had my seat assignment change. Do you think I should call and complain? Will it do me any good? Are the seats that I have now any better or worse than the ones that I had before?
Last edited by getouttatown; May 29, 2008 at 5:01 pm Reason: clarifying
May 30, 2008, 11:25 pm
#17
Join Date: Sep 2006
Location: PHX
Programs: AS MVP, HH Diamond
Posts: 3,259
I booked HA 27 from SEA to HNL in F before Aloha and ATA went out of business. At that time, I selected seats 1AB. After reading this thread, I went to hawaiianair.com to check on my reservation for August. I learned that not only has the time changed to an hour and fifteen minutes later, but my seat assignment has changed to 3HJ.
This will be my first time flying in F on HA. I know that the times do change, but I've never had my seat assignment change. Do you think I should call and complain? Will it do me any good? Are the seats that I have now any better or worse than the ones that I had before?
This will be my first time flying in F on HA. I know that the times do change, but I've never had my seat assignment change. Do you think I should call and complain? Will it do me any good? Are the seats that I have now any better or worse than the ones that I had before?
Some argue 3HJ are the best seats in the F cabin.
From my perspective, it sounds like the worst part of the deal is that HA made no effort to notify you of the changes... Is it correct that they didn't?
Last edited by Ripper3785; May 30, 2008 at 11:37 pm
Jun 2, 2008, 9:40 am
#18
Join Date: Mar 2007
Location: Chicago
Programs: OnePass, HawaiianMiles, AAdvantage, Rapid Rewards, SkyMiles, Amex MR, SPG, Hhonors
Posts: 65
It's not that the time changed, it's that they canceled flight 27 and combined you onto flight 21, yes?
Some argue 3HJ are the best seats in the F cabin.
From my perspective, it sounds like the worst part of the deal is that HA made no effort to notify you of the changes... Is it correct that they didn't?
Some argue 3HJ are the best seats in the F cabin.
From my perspective, it sounds like the worst part of the deal is that HA made no effort to notify you of the changes... Is it correct that they didn't?
Yes. Your interpretation is absolutely correct. The worst part is that they did not notify me. However, if they moved me to the best seats in the house, how can I complain?
The time change doesn't bother me that much. I would have liked to have gone earlier, but I have almost come to expect that airlines will change the times on you.
Jul 1, 2008, 9:18 pm
#20
Join Date: Dec 2000
Location: San Francisco, California
Programs: UA 1K 2MM, AA CK 2MM, DL DM 1MM, WN CP, AS MVP, B6 Mosaic3, Marriott Titanium Lftm, Hyatt GLB
Posts: 943
I have never had an issue with F-class seat assignments on booking via hawaiianair.com even before I had status with HA, except to LAS. It could be that they have comparatively more no-shows on this route -- many other airlines in LAS do -- so there's something crazy going on with seat assignments.
Jul 6, 2008, 6:52 pm
#21
Join Date: Jun 2003
Location: Denver, CO USA
Programs: UA-Gold, 1MM, Marriott Gold, Global Entry
Posts: 1,086
Does anyone know if a guarantee of F revenue exists from someone in LAS on Hawaiian
Airlines routes? This could account for the shadow seats. {Seats available but shadowed as occupied till boarding}
Airlines routes? This could account for the shadow seats. {Seats available but shadowed as occupied till boarding}
Aug 12, 2015, 10:24 am
#23
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
When does HA release blocked First Class seats? At online check-in? Only at the airport?
I have 2 family members booked First Class OAK-OGG in a few weeks and there are no FC seats showing as available. Called HA and escalated to a supervisor and they assigned them 2 seats not together but HA is still selling 2 FC seats so I'm pretty sure 2 are still blocked.
I have 2 family members booked First Class OAK-OGG in a few weeks and there are no FC seats showing as available. Called HA and escalated to a supervisor and they assigned them 2 seats not together but HA is still selling 2 FC seats so I'm pretty sure 2 are still blocked.
Last edited by skimthetrees; Aug 12, 2015 at 10:29 am
Aug 13, 2015, 6:29 pm
#24
Join Date: May 2012
Location: HNL
Programs: AS MVPG, HA Plat
Posts: 1,268
When does HA release blocked First Class seats? At online check-in? Only at the airport?
I have 2 family members booked First Class OAK-OGG in a few weeks and there are no FC seats showing as available. Called HA and escalated to a supervisor and they assigned them 2 seats not together but HA is still selling 2 FC seats so I'm pretty sure 2 are still blocked.
I have 2 family members booked First Class OAK-OGG in a few weeks and there are no FC seats showing as available. Called HA and escalated to a supervisor and they assigned them 2 seats not together but HA is still selling 2 FC seats so I'm pretty sure 2 are still blocked.
Aug 13, 2015, 11:44 pm
#25
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
Seriously though, it seems crazy to me they would block seats from a paid first class ticket. A cheap coach ticket, yeah, I get it, pay to upgrade, but FC? It makes no sense to me. It's like they don't want the business.
Aug 15, 2015, 3:01 pm
#26
Join Date: May 2008
Location: LIH, HNL, LAS, Bay Area
Programs: HA Pualani Platinum, National EC Executive, UA & AAdvantage
Posts: 178
Sounds about right. I can see why with as many seats as they block. It's a family friendly, that is, friends and family friendly airline.
Seriously though, it seems crazy to me they would block seats from a paid first class ticket. A cheap coach ticket, yeah, I get it, pay to upgrade, but FC? It makes no sense to me. It's like they don't want the business.
Seriously though, it seems crazy to me they would block seats from a paid first class ticket. A cheap coach ticket, yeah, I get it, pay to upgrade, but FC? It makes no sense to me. It's like they don't want the business.
Aug 15, 2015, 10:31 pm
#27
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Many tour companies commit to blocks of seats upfront to HA including First Class for interisland and Coach for International. There are several tour companies that do this, lets take for example a Haleakala Tour - some of the tour groups have first rights to the seats for tours from HNL and back - and they have a set time to release them. You'll see this especially on Maui and Hilo flights - and on Japan flights (for coach).