Ukalady

Is it possible to get an HA boarding pass into the Wallet (formerly Passbook) app on Apple iOS device?

I'd thought perhaps the HA app would have a "send" feature into Wallet but I haven't found it...*

I know I can use the PDF version of the boarding pass and show it with the scan code at TSA and gate, but using Wallet is so much easier...

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Okay, I got it. I had to re-check in using the HA app (even though I'd already checked in online from my computer; second time on mobile I didn't put any luggage in, I'd already paid for it on first check-in, 'hope that's not a problem) then, getting to the Mobile Pass area, I sent it to one of our Wallet accounts and used AirDrop to get both into the second iPhone (we each carry each other's bp's, just in case). Whew. Not really intuitive; wondering if I missed doing this option on the computer OLCI, but didn't see it...back to packing now ;-)

slippahs

There is no way to do this using OLCI on a computer... not sure this is true of any airline yet.

cslaude

There may be a more streamlined method, but this works. I find the app very difficult to use, slow and unwieldy!

1. Use the Hawaiian app to "check in" to the flight.
2. Then, check in again. The app will tell you you're already checked in, and will offer to let you see you boarding pass. (you can Do that and you can get your mobile boarding pass within the Hawaiian app.)
3. if you scroll down to the bottom of the page, you will see a box that says "add to apple wallet". touch that and it will add the ticket to apple wallets.

slippahs

HALOGG

I use a browser like Chrome not the app to check in using my mobile device. It is more reliable and has less errors when checking in. The app is still very much limited, although I've heard they've been working on updating it.

747FC

Has something about the app changed in the past six months? I've used it for years in conjunction with Apple Wallet.

WrightHI

CApreppie

Okay, first time flying Hawaiian in maybe forever (possibly first time). So I downloaded the mobile boarding pass, but then they don't even scan it - they looked at it at the Hilo gate and then circled the I was in to keep track of who boarded the flight. Is this normal?

My mom said, are we in Myanmar again? We just need color-coded stickers to wear to indicate which flight we are supposed to be herded onto.

My friend works for Hawaiian and I said your website is not very competitive and he said they were a small airline and it was outsourced. I didn't say anything after that....

747FC

The app works. Possible IT problem you experienced.

CApreppie

I didn't have a problem with the app, although it does operate in a klugey manner. My point was that they don't even scan the barcode on the app at the Hilo station. Is this a regular occurrence? Mobile boarding pass scanning is pretty routine today - not circling a seat map on a piece of paper to indicate boarding.

WrightHI

No, it’s not a regular occurrence. I fly in and out of Hilo every week or two and can’t remember ever having that happen.

747FC

Tried uploading my boarding passes to Apple Wallet on my recent flight from SAN, but noticed no button to click to put the passes in Wallet.

Anyone have thoughts /experiences here?

Mahalo.

WrightHI

Same experience for multiple check-ins on multiple accounts the last couple of weeks. It worked before then. I asked a lounge agent, who didn't think the app had been updated, but somehow something did change recently.

hawaii777

When I reported this to the App team, they replied saying it's temporarily suspended, but they plan to add it back later.

WrightHI

IOS Wallet functionality is back as of a week or two ago.