HA-Hawaiian Miles - Expired and No Courtesy Reminder
Mar 15, 2015, 3:56 pm
#1
Original Poster
Join Date: Aug 2001
Location: Southern California/Los Angeles
Programs: Various
Posts: 2,778
HA-Hawaiian Miles - Expired and No Courtesy Reminder
I'm a bit frustrated at the moment. I've had a small stash of miles in my account for awhile now, and have been doing small transactions every year to keep them alive.
Evidently, the last transaction I made did not go through, and my miles were taken away due to inactivity in the last month.
Questions:
+ I'm surprised that no courtesy email was sent, even though i get messages from them weekly on sales/promos. is that correct, no warning?
+ Do they offer a reinstatement program, and if so where, when, how ?
Evidently, the last transaction I made did not go through, and my miles were taken away due to inactivity in the last month.
Questions:
+ I'm surprised that no courtesy email was sent, even though i get messages from them weekly on sales/promos. is that correct, no warning?
+ Do they offer a reinstatement program, and if so where, when, how ?
Mar 19, 2015, 3:06 am
#2
Join Date: Apr 2000
Location: HNL,HI,USA
Posts: 256
http://www.hawaiianairlines.com/Hawa...onditions.aspx
If a Member fails to earn or redeem miles for eighteen (18) consecutive months, Hawaiian will expire the mileage accrued on a member’s account. Expired miles may be reinstated for a fee. Members will need to call the HawaiianMiles Service Center toll-free 1-877-HA-MILES (426-4537). for assistance with the reinstatement of expired miles and payment of the associated fee.
If a Member fails to earn or redeem miles for eighteen (18) consecutive months, Hawaiian will expire the mileage accrued on a member’s account. Expired miles may be reinstated for a fee. Members will need to call the HawaiianMiles Service Center toll-free 1-877-HA-MILES (426-4537). for assistance with the reinstatement of expired miles and payment of the associated fee.
Nov 5, 2015, 1:38 pm
#5
Join Date: Feb 2007
Location: NYC/HNL
Posts: 459
Nov 8, 2015, 9:54 am
#7
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,745
I appreciate you mentioning this. I recently got a Hawaiian Airlines credit card. For whatever reason, I didn't spot the airline as a program that awardwallet tracks. Given your post, I went back and looked again. Voila!
Jan 11, 2016, 3:22 pm
#8
Join Date: Nov 2013
Location: Houston, Texas
Posts: 90
From talking with their customer rep, they policy is to let members buy 10% of miles expired, and they are willing to restore your account.
For me I lost 70k miles(Expired), if I were to buy 7k miles at current price, they would restore my expired miles, in total I would have 77K miles after that.
Not sure if its something I would like to do considering that they are not that valuable.
For me I lost 70k miles(Expired), if I were to buy 7k miles at current price, they would restore my expired miles, in total I would have 77K miles after that.
Not sure if its something I would like to do considering that they are not that valuable.
Jun 5, 2016, 12:21 pm
#9
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
I almost lost miles myself due to inactivity too. Think it was the early part of this year that I made note of the expiration date of the miles after logging into my account. I set up a reminder to purchase miles to keep the account active.
Well, I just noticed that I must have ignored the reminder that went off on June 1st. So I logged into my account today and the miles are still there. But the expiration date can no longer be found. Don't understand the point of some airlines doing away with the expiration dates in the account details. Does it cost them anything to keep the account and miles "active" indefinitely? Delta does this apparently. Just curious...
Well, I just noticed that I must have ignored the reminder that went off on June 1st. So I logged into my account today and the miles are still there. But the expiration date can no longer be found. Don't understand the point of some airlines doing away with the expiration dates in the account details. Does it cost them anything to keep the account and miles "active" indefinitely? Delta does this apparently. Just curious...