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Is Progress Towards Pualani Status Showing?

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Is Progress Towards Pualani Status Showing?

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Old Feb 10, 2014, 12:02 am
  #1  
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Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,141
Is Progress Towards Pualani Status Showing?
When I log onto the HA website, I no longer see my yearly cumulative total of flights and mileage. So, I cannot know whether I am "X" flights or "Y" miles away from Gold or Platinum. Do the rest of you see this on your HA webpage, or are you also blocked from seeing your year-to-date accrual of mileage and flights?
Last edited by 747FC; Feb 10, 2014 at 1:10 am
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Old Feb 10, 2014, 1:36 am
  #2  
 
Join Date: May 2012
Location: HNL
Programs: AS MVPG, HA Plat
Posts: 1,268
Originally Posted by 747FC
When I log onto the HA website, I no longer see my yearly cumulative total of flights and mileage. So, I cannot know whether I am "X" flights or "Y" miles away from Gold or Platinum. Do the rest of you see this on your HA webpage, or are you also blocked from seeing your year-to-date accrual of mileage and flights?
Nothing yet in 2014. Last year I think it came back in mid-January so I'm assuming it will show up again sooner or later.
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Old Feb 15, 2014, 12:20 am
  #3  
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Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,141
Mahalo for your feedback.
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Old Feb 17, 2014, 6:41 pm
  #4  
 
Join Date: Jul 2013
Location: HNL
Programs: UA HA AS
Posts: 102
Are your flights crediting correctly? I only flew once so far and the flight has failed to credit and the request for credit was denied. Really not looking forward to calling to resolve.
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Old Feb 17, 2014, 6:49 pm
  #5  
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Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,141
Originally Posted by waddy
Are your flights crediting correctly? I only flew once so far and the flight has failed to credit and the request for credit was denied. Really not looking forward to calling to resolve.
I have needed to call in each time to have them credited. A real PIA.
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Old Feb 17, 2014, 8:06 pm
  #6  
 
Join Date: May 2012
Location: HNL
Programs: AS MVPG, HA Plat
Posts: 1,268
Originally Posted by waddy
Are your flights crediting correctly? I only flew once so far and the flight has failed to credit and the request for credit was denied. Really not looking forward to calling to resolve.
I had that happen a couple of times last year. Both times I got a "denied" response when I submitted the form on the website and both times it was resolved quickly and easily with a phone call. Not sure if there's any connection, but the glitches have all been on tickets booked through the corporate account. One more early last week that hasn't shown up yet that I'm starting to think I'm going to have to call about.

Is it just me or does it seem like HA is slipping a bit? It seems like they're mostly getting big things right but screwing up more of the little ones.
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Old Feb 17, 2014, 8:30 pm
  #7  
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Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,141
Originally Posted by WrightHI
Not sure if there's any connection, but the glitches have all been on tickets booked through the corporate account. One more early last week that hasn't shown up yet that I'm starting to think I'm going to have to call about.
I don't use a "corporate account," just my own, and the tickets are not auto-crediting.
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Old Feb 19, 2014, 8:27 pm
  #8  
 
Join Date: May 2012
Location: HNL
Programs: AS MVPG, HA Plat
Posts: 1,268
OK, we're more than half way through February and still no status counter showing. This is becoming frustrating.
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Old Feb 19, 2014, 10:49 pm
  #9  
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Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,141
Where is Everyone Else?
Aloha WrightHI,

Are we the only two FFs who have this problem, the only two who noticed it, or the only two who care?

Aloha.
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Old Feb 20, 2014, 11:10 am
  #10  
 
Join Date: Jul 2013
Location: HNL
Programs: UA HA AS
Posts: 102
I'm with you guys. Hawaiian has been slipping and it's why all my mainland flights will go to alaska and united.
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Old Feb 20, 2014, 1:16 pm
  #11  
 
Join Date: May 2012
Location: HNL
Programs: AS MVPG, HA Plat
Posts: 1,268
Originally Posted by 747FC
Aloha WrightHI,

Are we the only two FFs who have this problem, the only two who noticed it, or the only two who care?

Aloha.
Or maybe the only ones naive enough to expect better from HA's IT.

I really want to support a local company that's doing a lot of things right, but I wish they'd make it easier to be loyal without feeling like a sucker.
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Old Feb 20, 2014, 1:39 pm
  #12  
 
Join Date: Jul 2005
Location: HNL
Programs: UA platinum, HA platinum, Hyatt, Hilton, Marriott, Priority Club, SPG
Posts: 370
Originally Posted by WrightHI
Or maybe the only ones naive enough to expect better from HA's IT.

I really want to support a local company that's doing a lot of things right, but I wish they'd make it easier to be loyal without feeling like a sucker.
+1 ^ I do care also but was hoping that someone else would straighten them out
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Old Feb 20, 2014, 2:22 pm
  #13  
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Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,141
OK. So there are at least four of us in this situation. I suspect there are more, and if so, it would be great to know how widespread this is, or is it happening to just a few of us.
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Old Feb 20, 2014, 4:28 pm
  #14  
 
Join Date: Apr 2008
Location: HNL
Programs: HA - Pualani Plat; Avis FIRST; Emerald Club Executive
Posts: 169
Originally Posted by 747FC
OK. So there are at least four of us in this situation. I suspect there are more, and if so, it would be great to know how widespread this is, or is it happening to just a few of us.
My progress is not showing, however my flights are being credited correctly. I have a spreadsheet of all my flights taken to date, last year 10 segments were not credited. I posted my 'concern' on their fb page, and within the hour of posting someone from Hawaiian Miles called me, and within an hour of that phone call, segments were added.
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Old Feb 20, 2014, 4:45 pm
  #15  
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Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,141
Originally Posted by yahrite808
My progress is not showing, however my flights are being credited correctly. I have a spreadsheet of all my flights taken to date, last year 10 segments were not credited. I posted my 'concern' on their fb page, and within the hour of posting someone from Hawaiian Miles called me, and within an hour of that phone call, segments were added.
My segments get added when I call too. However, it never gets posted unless I call.
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