Each year I plan a trip from the Mainland to HNL. With planning, I could find a OW mainland - HNL award for 40,000 miles. NO MORE. The mileage award no longer exists regardless of how near or how far out I tried to book. I emailed HA customer service and they agreed that there were no awards at that level existed even though HA advertises them. A glitch is the system they said. This was weeks ago and the 40,000 mile award still does not exist.
What is going on here?