i booked also on there website. be sure and check your booking. they had mine messed. when i checked the booking in my trips they had me book for 2 flights the on the same day same time same flight. checked with my bank was charged for both. called there 1-866 586 9419 # on hold for about 1 hour told them what happened taken care i think refund they said can take up to 21 days. today went to check my trips and there website is down. so just be sure and check your booking.