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Old Nov 7, 09, 8:55 pm   #1
 
Join Date: Apr 2008
Location: HNL
Programs: HA - Pualani Plat
Posts: 15
medically unfit to fly

mrs. yahrite808 is now medically unfit to fly due to pregnancy. we have a trip scheduled in jan 2010, paid one way cash and one way miles. anything i can do to get a refund? probably not but just wanted to know if anyone ran into this situation ...
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Old Nov 8, 09, 12:16 am   #2
Moderator: Delta SkyMiles & Hawai'i forums
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Join Date: Apr 2003
Location: Honolulu, Hawaiʻi
Posts: 14,183
My mother got really sick once when having a HA itinerary upcoming. She called and they said as long as she could provide a doctor's note, they'd refund the money or waive the change fee (can't remember which one). So it might be worth a call.
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Old Nov 8, 09, 1:13 am   #3
 
Join Date: Apr 2008
Location: HNL
Programs: HA - Pualani Plat
Posts: 15
mahalos. i hope they will refund our $. do you know what it cost to restore miles? i remember reading $150.00 on the HA website but can't find it now.

any suggestions on who to call? i'd really like to speak with someone in honolulu...
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Old Nov 8, 09, 1:17 am   #4
Moderator: Delta SkyMiles & Hawai'i forums
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Quote:
Originally Posted by yahrite808 View Post
mahalos. i hope they will refund our $. do you know what it cost to restore miles? i remember reading $150.00 on the HA website but can't find it now.

any suggestions on who to call? i'd really like to speak with someone in honolulu...
Probably want to call the Pualani number (or the corporate number if you're a corporate customer)... though I might qualify that her sick waiver was about two years ago, prior to AQ's demise, so who knows how much has changed.

Here's info on the redeposit fees: http://hawaiianair.custhelp.com/app/...etail/a_id/251
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