MUC Hertz Upgrades
Aug 24, 2016, 5:28 am
#3
Suspended
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,657
Your question is basically unanswerable.
5* does not guarantee an upgrade.
Your chances depend on inventory on the day and what cars are available.
If you don't like what you receive, you can ask about other options.
Also, if you try doing a search "Munich" or "MUC upgrades" in the Hertz forum you see varying results.
Aug 24, 2016, 7:42 am
#4
Original Poster
Join Date: Jul 2015
Posts: 46
That is what I feared. Since I will be flying in during Oktoberfest I expect the stock to be limited. This is also a corporate rental so even if I wanted to pay for an upgrade out of pocket I am not allowed. Thank you for the replies.
Aug 27, 2016, 7:18 pm
#7
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,908
One thing more likely to happen is an attempt to scam you - make sure you document and take picture of every possible scratch and keep them long after return. There are numerous reports of hertz muc billing people weeks or months after rental claiming "damage" - search this forum. Ymmv of course.
Sep 1, 2016, 5:02 am
#8
Join Date: Aug 2010
Location: Gloucestershire
Programs: BA Gold (ex-GGL, maybe future Silver), Hilton Diamond
Posts: 6,198
I had a Ford S-Max on an 'N' rental (midsize auto) - at the time, no status, and no upgrade, but it was a nicer car than the group suggested.
If you have status, it's more likely than not, but not guaranteed. I'd expect you to get a C-Class, 3 Series, or Audi A4 with the autobox. That's not a huge upgrade, only one class.
Hertz's fleet in Germany is quite good for getting upgraded - it's set up to reflect the German used car market and there is quite a lot of demand for 'Jahreswagen' or nearly new cars, so while nothing is certain, status members probably won't be driving the booked car.
(My last German rental was for a SEAT Leon wagon or similar but I ended up with a 3 Series as they had nothing smaller. On the day, virtually every car in FRA was a Mercedes CLS, E-Class, or BMW 5 Series).
If you have status, it's more likely than not, but not guaranteed. I'd expect you to get a C-Class, 3 Series, or Audi A4 with the autobox. That's not a huge upgrade, only one class.
Hertz's fleet in Germany is quite good for getting upgraded - it's set up to reflect the German used car market and there is quite a lot of demand for 'Jahreswagen' or nearly new cars, so while nothing is certain, status members probably won't be driving the booked car.
(My last German rental was for a SEAT Leon wagon or similar but I ended up with a 3 Series as they had nothing smaller. On the day, virtually every car in FRA was a Mercedes CLS, E-Class, or BMW 5 Series).
Sep 2, 2016, 12:51 am
#9
Join Date: Sep 2007
Location: London
Posts: 1,546
The use of the word scam is provocative.
Damage control policies for all rental companies across Europe are far stricter than N American customers are used to. It's a different business model, the price allows fair wear/tear but not damage. And yes, therefore you should check the vehicle with a fine tooth comb for pre existing damage before you drive away.
Damage control policies for all rental companies across Europe are far stricter than N American customers are used to. It's a different business model, the price allows fair wear/tear but not damage. And yes, therefore you should check the vehicle with a fine tooth comb for pre existing damage before you drive away.
Sep 5, 2016, 9:13 pm
#10
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,908
The use of the word scam is provocative.
Damage control policies for all rental companies across Europe are far stricter than N American customers are used to. It's a different business model, the price allows fair wear/tear but not damage. And yes, therefore you should check the vehicle with a fine tooth comb for pre existing damage before you drive away.
Damage control policies for all rental companies across Europe are far stricter than N American customers are used to. It's a different business model, the price allows fair wear/tear but not damage. And yes, therefore you should check the vehicle with a fine tooth comb for pre existing damage before you drive away.
Ymmv of course.