Onward flight at Dusseldorf can anyone help please?
Aug 7, 2014, 7:10 am
#17
Original Poster
Join Date: Aug 2014
Posts: 71
We have used Expedia quite a lot in the past, but saying that when we have had connecting flights they have always been with the same airline.
Luckily we seem to have sorted our seats on US Airways and American Airlines flights its just Flybe that have caused the headache!
Also leaving our holiday to the last minute we did struggle to get where we wanted to go at a price that was OK.
I am very grateful for everyones advise and don`t feel quite as worried now...but have learnt my lesson for the future.
Luckily we seem to have sorted our seats on US Airways and American Airlines flights its just Flybe that have caused the headache!
Also leaving our holiday to the last minute we did struggle to get where we wanted to go at a price that was OK.
I am very grateful for everyones advise and don`t feel quite as worried now...but have learnt my lesson for the future.
Aug 16, 2014, 12:19 am
#25
Join Date: Aug 2010
Location: BKK
Programs: AA Plat, HH Diamond, SPG Gold
Posts: 2,395
As this subject seems primarily to concern transit process at Düsseldorf, the thread has been moved to the Germany destination forum. Hopefully we will hear back from OP in a few weeks to find out how it went.
Thanks to all who offered assistance!
~Moderator, Information Desk
Thanks to all who offered assistance!
~Moderator, Information Desk
Aug 30, 2014, 3:52 am
#26
Original Poster
Join Date: Aug 2014
Posts: 71
Hi just a quick update.
We landed at Dusseldorf yesterday morning about 7am. The Flybe flight was showing on the board but with no gate number. After asking 4 different members of staff over the next few hours (we were told the same thing each time...there will be a gate number as soon as the flight arrives from the UK) we found out 1 hour before we were due to fly that the flight had been cancelled by Flybe! we then had to go to the arrivals hall and try to change flights.
As everyone who had checked into the flight in the normal manner knew about this problem all direct flights to Manchester were full and the only flight they could then get us on was Dusseldorf to Birmingham at 5pm (we should have flown at 10.20am to Manchester) and Flybe then also arranged a taxi to get us back to Manchester.
Dusseldorf really need to get their act together and remember that they have passengers with onward flights their information board should have shown `cancelled` (we were on their list of passengers to re-book so surely an announcement could have been made). So not our best experience. But never mind we got home in the end. (I do have two other queries and would be grateful for any advice but will post them separately)
Many thanks
We landed at Dusseldorf yesterday morning about 7am. The Flybe flight was showing on the board but with no gate number. After asking 4 different members of staff over the next few hours (we were told the same thing each time...there will be a gate number as soon as the flight arrives from the UK) we found out 1 hour before we were due to fly that the flight had been cancelled by Flybe! we then had to go to the arrivals hall and try to change flights.
As everyone who had checked into the flight in the normal manner knew about this problem all direct flights to Manchester were full and the only flight they could then get us on was Dusseldorf to Birmingham at 5pm (we should have flown at 10.20am to Manchester) and Flybe then also arranged a taxi to get us back to Manchester.
Dusseldorf really need to get their act together and remember that they have passengers with onward flights their information board should have shown `cancelled` (we were on their list of passengers to re-book so surely an announcement could have been made). So not our best experience. But never mind we got home in the end. (I do have two other queries and would be grateful for any advice but will post them separately)
Many thanks
Aug 30, 2014, 2:33 pm
#27
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,781
As everyone who had checked into the flight in the normal manner knew about this problem all direct flights to Manchester were full and the only flight they could then get us on was Dusseldorf to Birmingham at 5pm (we should have flown at 10.20am to Manchester) and Flybe then also arranged a taxi to get us back to Manchester.
Aug 30, 2014, 5:56 pm
#28
Original Poster
Join Date: Aug 2014
Posts: 71
Thank you, Is this the 250 euro`s each? I have been reading up on this today as I didn`t know about it (only found it out when searching about missing baggage). I found a letter on the Which website I have copied and will put our details into.
Aug 30, 2014, 7:34 pm
#29
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,637
Hi just a quick update.
We landed at Dusseldorf yesterday morning about 7am. The Flybe flight was showing on the board but with no gate number. After asking 4 different members of staff over the next few hours (we were told the same thing each time...there will be a gate number as soon as the flight arrives from the UK) we found out 1 hour before we were due to fly that the flight had been cancelled by Flybe! we then had to go to the arrivals hall and try to change flights.
As everyone who had checked into the flight in the normal manner knew about this problem all direct flights to Manchester were full and the only flight they could then get us on was Dusseldorf to Birmingham at 5pm (we should have flown at 10.20am to Manchester) and Flybe then also arranged a taxi to get us back to Manchester.
Dusseldorf really need to get their act together and remember that they have passengers with onward flights their information board should have shown `cancelled` (we were on their list of passengers to re-book so surely an announcement could have been made). So not our best experience. But never mind we got home in the end. (I do have two other queries and would be grateful for any advice but will post them separately)
Many thanks
We landed at Dusseldorf yesterday morning about 7am. The Flybe flight was showing on the board but with no gate number. After asking 4 different members of staff over the next few hours (we were told the same thing each time...there will be a gate number as soon as the flight arrives from the UK) we found out 1 hour before we were due to fly that the flight had been cancelled by Flybe! we then had to go to the arrivals hall and try to change flights.
As everyone who had checked into the flight in the normal manner knew about this problem all direct flights to Manchester were full and the only flight they could then get us on was Dusseldorf to Birmingham at 5pm (we should have flown at 10.20am to Manchester) and Flybe then also arranged a taxi to get us back to Manchester.
Dusseldorf really need to get their act together and remember that they have passengers with onward flights their information board should have shown `cancelled` (we were on their list of passengers to re-book so surely an announcement could have been made). So not our best experience. But never mind we got home in the end. (I do have two other queries and would be grateful for any advice but will post them separately)
Many thanks
When did the airline cancel the flight vs when did it reflect as cancel on the flight information displays?
Aug 31, 2014, 1:25 am
#30
Moderator: InterContinental Hotels and Germany
Join Date: Oct 2002
Posts: 6,552
Hi just a quick update.
We landed at Dusseldorf yesterday morning about 7am. The Flybe flight was showing on the board but with no gate number. After asking 4 different members of staff over the next few hours (we were told the same thing each time...there will be a gate number as soon as the flight arrives from the UK) we found out 1 hour before we were due to fly that the flight had been cancelled by Flybe! we then had to go to the arrivals hall and try to change flights.
As everyone who had checked into the flight in the normal manner knew about this problem all direct flights to Manchester were full and the only flight they could then get us on was Dusseldorf to Birmingham at 5pm (we should have flown at 10.20am to Manchester) and Flybe then also arranged a taxi to get us back to Manchester.
Dusseldorf really need to get their act together and remember that they have passengers with onward flights their information board should have shown `cancelled` (we were on their list of passengers to re-book so surely an announcement could have been made). So not our best experience. But never mind we got home in the end. (I do have two other queries and would be grateful for any advice but will post them separately)
Many thanks
We landed at Dusseldorf yesterday morning about 7am. The Flybe flight was showing on the board but with no gate number. After asking 4 different members of staff over the next few hours (we were told the same thing each time...there will be a gate number as soon as the flight arrives from the UK) we found out 1 hour before we were due to fly that the flight had been cancelled by Flybe! we then had to go to the arrivals hall and try to change flights.
As everyone who had checked into the flight in the normal manner knew about this problem all direct flights to Manchester were full and the only flight they could then get us on was Dusseldorf to Birmingham at 5pm (we should have flown at 10.20am to Manchester) and Flybe then also arranged a taxi to get us back to Manchester.
Dusseldorf really need to get their act together and remember that they have passengers with onward flights their information board should have shown `cancelled` (we were on their list of passengers to re-book so surely an announcement could have been made). So not our best experience. But never mind we got home in the end. (I do have two other queries and would be grateful for any advice but will post them separately)
Many thanks
The airline canceled the flight and like in many airport around the world, the gate number only shows up shortly before boardig time. If the airline does not forward this information to the airport, it could hardly be the fault of DUS.
Flybe does not use staff of Düsseldorf airport to check in, in so far, if nobody tells the airport, they could know, but they must not know.
For this reason, I manage my connection myself using tools like flightstats, flightaware or similar and I could not see any fault of Düsseldorf airport in this case.