gengar

Just wanted to drop a note that Cosmo is no longer offering casino rate / room discounts based solely on tier status. Casino rates will be based on actual casino play, so earning status via other means (such as property spend) will no longer qualify for casino rates. Unfortunately I confirmed this with a VP today and the new policy has already been in effect for a couple months.

This is in contrast to programs like mLife, where tier discounts for rooms are applied to all members of that tier, regardless of how the member achieved the tier.

(Not sure if this is better suited for here or the Gaming Loyalty forum, but figured I'd post it here since the Identity program only exists at Cosmo in Las Vegas.)

SpicyMorale

Do you know where Caesar's stands on this?

gengar

I have TR 7* solely through spend and get automatic discounts on rooms, so TR does appear to work the same way as mLife.

I can't independently verify Cosmo because I gamble there - that's why I had to ask execs to confirm, after hearing rumblings about this elsewhere.

vincentharris

Cosmo has been going consistently down hill for years. I used to love them, but over the last few years have avoided them.

gengar

Yeah, it seems like every so often now they are removing a perk/benefit or adding limitations. I started moving some of my business and stays away from Cosmo when Identity sneakily inserted a "per visit" Identity point cap on property spend into the program T&C's - and without even defining the term "visit", at that.

I do feel like the change on casino rates is particularly unsavory, though. What's the point of allowing frequent patrons to qualify for tiers via different means - or the point of tiers at all, really - if benefits are going to vary for people who have the same tier?

Jimgotkp

I haven't been to Cosmo in a while but a few years ago when they were doing really bad casino-wise, they used to be pretty good about room and F&B comps. The benefits with the statuses were quite good as well, especially with the slot multiplier. However, it seems like they've gone downhill with comps due to better business, especially on the casino side? Their F&B and hotel seemed to be doing quite well even during the recession.

Herb687

Room comps/discounted rates at Total Rewards properties have always been based on play, not status.

Harry Lyme

True, but they have had "Diamond Inactive" discounts, assigned seemingly at random. That's as close as it gets.

gengar

I got automatic room discounts on the website even when I was Diamond solely through spend. But unlike mLife, the discount wasn't much - sometimes literally a couple dollars, especially on suites.

Jimgotkp

Room/F&B comps are much easier at CET properties versus mLife properties. However, mLife properties are much better quality-wise than what CET offers. I agree that status-based discounts are better with mLife.

Herb687

Well that basically proves my point. Your room discounts weren't due to status but due to spend. And the discounts were at the whim of the casino rather than some published, knowable formula.

Interesting that Caesars will give discounts to high spenders who don't gamble in their casinos (I assume you mean F&B spend as opposed to gambling play) but actually quite logical. I assume that casinos' profit margins are MUCH higher on rooms, food and beverage than on gambling. Definitely much more money to be made slinging steaks than taking bets from folks who play perfect strategy blackjack, video poker, etc.

The core point remains. One cannot assume that any particular status at a TR property will give access to any particular discount rate.

As a player with infrequent big gambling days (resulting in no status or only Platinum, depending on the year), I've routinely received much better room comps than friends who gamble smaller amounts much more frequently and thus enough to earn Diamond status.

gengar

I'm not even sure how to begin to interpret this, unless your point is that status via spend will have a different room discount vs. say, comped/3rd party status (e.g., through Founder's Card).

Herb687

I thought my point was pretty clear that in Caesars TR it is not status that determines room discounts.

There is no specific room discount level tied to any specific status in TR. Room discounts are highly dynamic.

20K Tier Points earned through video poker will likely result in different room discounts than 20K TP earned through slots which will likely result in different room discounts than 20K TP earned through food and beverage spend. And all of the above will likely be different than an 80K TP Diamond. And all of the above will be different based on market, property, season, day of week, phase of moon, etc.

gengar

It wasn't clear because in a thread about casino rate for status earners via gaming vs spend, you didn't distinguish between gaming and spend in your OP. I appreciate your clarification above, though.

For further clarity, how it works in mLife (and in Identity previously) is that all members of a given status have access to a casino rate based only on that status - it is not dynamic at all. If the specific member has gaming play, then that member will also have additional, separate offers based on that play.

vincentharris

Cosmopolitan is garbage now. They used to be my go to hotel for staying, and go to casino for gambling. Now I avoid them completely (except for secret pizza) offers I received were garbage (now I dont even receive them) and the service level tanked there (both on the hotel and casino side)