Double charging for seat selection?
#1
Original Poster
Join Date: Mar 2015
Posts: 21
Double charging for seat selection?
I signed up for the Frontier credit card last year and booked an award flight for me and my wife. I paid $3 per seat per segment to select seats at time of booking. We fly tomorrow, and during checkin the website is trying to charge me again for seats I've already selected and paid for. Seats are now $10/seat/segment. I don't have the 3 hours to try and call them, and I'm not sure it the rep would be able to help me. If I repurchase seats, can I later dispute the charge, or part of it? I have to purchase a checked bag as well.
Edit-
Welp. Please ignore this thread. What appeared to be Frontier double dipping on seat selections was actually just them charging additional taxes. I had just decided to take the path of least resistance and pay up, rather than try to fight them. The charge was never really explained, but was I was finally able to figure it out on the final screen.
Edit-
Welp. Please ignore this thread. What appeared to be Frontier double dipping on seat selections was actually just them charging additional taxes. I had just decided to take the path of least resistance and pay up, rather than try to fight them. The charge was never really explained, but was I was finally able to figure it out on the final screen.
Last edited by chaotix; Apr 27, 2015 at 8:07 pm Reason: dumb n00b
#2
Join Date: Jul 2013
Posts: 5,813
I signed up for the Frontier credit card last year and booked an award flight for me and my wife. I paid $3 per seat per segment to select seats at time of booking. We fly tomorrow, and during checkin the website is trying to charge me again for seats I've already selected and paid for. Seats are now $10/seat/segment. I don't have the 3 hours to try and call them, and I'm not sure it the rep would be able to help me. If I repurchase seats, can I later dispute the charge, or part of it? I have to purchase a checked bag as well.
Edit-
Welp. Please ignore this thread. What appeared to be Frontier double dipping on seat selections was actually just them charging additional taxes. I had just decided to take the path of least resistance and pay up, rather than try to fight them. The charge was never really explained, but was I was finally able to figure it out on the final screen.
Edit-
Welp. Please ignore this thread. What appeared to be Frontier double dipping on seat selections was actually just them charging additional taxes. I had just decided to take the path of least resistance and pay up, rather than try to fight them. The charge was never really explained, but was I was finally able to figure it out on the final screen.
#3
Original Poster
Join Date: Mar 2015
Posts: 21
Code:
Rate Code Description Amount AY Added By Navitaire for Data Conversion $22.40 AY1 U.S. 9/11 Security Fee (domestic, non-AK). $11.20 Total: $33.60
#4
Join Date: Jul 2013
Posts: 5,813
Are your sure it was incorrect? I found the screen confusing but upon adding it up it came out right. If you were charged more than showed on the screen when you checked out I think you are due a refund. It is a violation of the Dot Rules on fares
Under the new requirements, all mandatory taxes and fees must be included together in the advertised fare. The advertising provision takes effect Jan. 26, 2012 while all of the other consumer protections go into effect on Jan. 24 of this year. - See more at: http://www.dot.gov/affairs/2012/dot0....qy0qNnXj.dpuf
#5
Original Poster
Join Date: Mar 2015
Posts: 21
I don't know that it was incorrect, but I thought it seemed really odd that they would charge additional taxes/fees at check in rather than taking care of everything at initial booking.
#6
Join Date: Jul 2013
Posts: 5,813
When I first saw that screen where they break out the fares and taxes and add any fee, I though it was incorrect but after double checking it was correct, but I wouldn't rule out the being an error.
It should be relatively easy to check the total fare.
It should be relatively easy to check the total fare.
#7
Join Date: Dec 2023
Posts: 1
I showed up at 6:25 at mco Orlando and they basically said I missed My 7:00 direct flight to Chicago_ I knew that this airline was second tier but I had no idea, the ticket agents don't have permission or access to ticketing and giving you your boarding pass.She said afterxh charging me $99 go and check in, online as I cannot do that for you. Then they take you through the laundry list of silly options to nickel and dime you...brutal * The app is written only for one thing. "revenue". So I paid for the seats I wanted the other day but today they pushed me to Philly and then Midway and so I had to purchase seats on 2 flights on addition to the other flight I was bounced from. What a SShow. I'm gonna argue the charges as it's a joke.
#8
Join Date: Oct 2002
Location: TOL
Posts: 741
I showed up at 6:25 at mco Orlando and they basically said I missed My 7:00 direct flight to Chicago_ I knew that this airline was second tier but I had no idea, the ticket agents don't have permission or access to ticketing and giving you your boarding pass.She said afterxh charging me $99 go and check in, online as I cannot do that for you. Then they take you through the laundry list of silly options to nickel and dime you...brutal * The app is written only for one thing. "revenue". So I paid for the seats I wanted the other day but today they pushed me to Philly and then Midway and so I had to purchase seats on 2 flights on addition to the other flight I was bounced from. What a SShow. I'm gonna argue the charges as it's a joke.
The ticket counter agents can print a boarding pass for you but Frontier charges $25 for this service. As you discovered, you can obtain your boarding pass for free via their app or website.
If you don't purchsse a seat, they will assign you a random seat for free when you check in.
#9
Join Date: Dec 2000
Location: Philadelphia
Posts: 2,506
I showed up at 6:25 at mco Orlando and they basically said I missed My 7:00 direct flight to Chicago_ I knew that this airline was second tier but I had no idea, the ticket agents don't have permission or access to ticketing and giving you your boarding pass.She said afterxh charging me $99 go and check in, online as I cannot do that for you. Then they take you through the laundry list of silly options to nickel and dime you...brutal * The app is written only for one thing. "revenue". So I paid for the seats I wanted the other day but today they pushed me to Philly and then Midway and so I had to purchase seats on 2 flights on addition to the other flight I was bounced from. What a SShow. I'm gonna argue the charges as it's a joke.