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Old Oct 26, 11, 1:31 pm   #1
 
Join Date: May 2003
Programs: AA (1MM)
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Does Frontier EarlyReturns Provide for a Soft Landing?

If someone has Summit status and does not earn the necessary miles to either qualify for Summit or Ascent in the following year, will they drop to a Base member or "soft land" to Ascent?
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Old Oct 26, 11, 7:04 pm   #2
 
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Originally Posted by ExitRowAisle View Post
If someone has Summit status and does not earn the necessary miles to either qualify for Summit or Ascent in the following year, will they drop to a Base member or "soft land" to Ascent?
I'll be in the same boat as you next year. I'm assuming we'll become a Base member.

I'm a perfect example of what can happen to a company's business when their systems are unable to provide an easy experience. I have encountered so many troubles with F9's website this year while booking travel, that when the site is down, or fails to process the reservation, it drives me to a competitor. Time is so precious and while I give F9 the first shot at my business, if the system doesn't work the first time, I'm off to a competitor to book my travel. I don't have time to waste, so while I could have easily been a Summit again in 2012, I ended up flying United and Southwest more than ever.

I really hope F9 is able to get their technical systems act together in 2012, because they really are my preferred airline.
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Old Oct 30, 11, 8:25 pm   #3
 
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Agree. Great onboard experience with great staff on F9. But worst IT systems in the industry, which says something when we've already got the atrocious AA and UA sites.
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Old Nov 3, 11, 11:35 am   #4
 
Join Date: May 2003
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Didn't realize I'd either asked such a difficult or unimportant question. I'll be sure to provide an update in February 2013 if I don't qualify for any level next year.
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Old Feb 1, 13, 10:05 am   #5
 
Join Date: May 2003
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Well, the answer to my ancient question is that (unlike some other airlines) Frontier drops former Summmit members down to base members if they don't have the flight activity to qualify for Ascent in the following year.
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