Back then KL clearly felt that their FF program was an important tool to attract transfer pax and retain their loyalty, and I know that they were not at all happy with FB. I suspect they may well be even less pleased with what is happening now, but Amstelveen is not where these decisions are made any more.
Johan
Are you sure about this one?
Herbert is supposed to be the boss of FB...
Programs: AF/KL FB Platinum, BA Exec Club, CO One Pass Hilton Gold, IC Ambassador, Starwood Gold etc etc
Posts: 1,156
(1) This is scqndqlous,
(2) Do follow the advice of others to individually write and complain (or insult)
(3) I propose to start writing a petition and send it to FB, AF, and KL. I will try to suggest a phrasing in the next few days.
The question of the comparison with other FF programmes is only part of the reality to look at in this case, the important argument (the one, which, I believe, can work) is that no other major European airline wants to do anything to further upset their frequent flyers in these difficult times, far from it.
KL's CEO has recently been touring various departments, and reportedly exhorting staff to do their utmost to keep passengers loyal to the airline in these hard times.
Perhaps they should make more in-flight announcements praising FB?
Programs: BD *G, NW PE (back home :)), FD RW (no more), HH Gold, MR Gold, some Amex
Posts: 7,209
Quote:
Originally Posted by johan rebel
KL's CEO has recently been touring various departments, and reportedly exhorting staff to do their utmost to keep passengers loyal to the airline in these hard times.
Perhaps they should make more in-flight announcements praising FB?
That'll work!
Johan
sorry, that is not posible
I am gone, that's it, pushing me over the fence. The grass is greener elewhere.
Programs: AF/KLM Plat/UA Million Miler/BD Gold/SPG Gold
Posts: 4,166
Promo Awards in J to TLV will increase from 45K to 50K RT.....still the one compelling value proposition that TLV is considered in Europe not Mideast zone.
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Promo Awards in J to TLV will increase from 45K to 50K RT.....still the one compelling value proposition that TLV is considered in Europe not Mideast zone.
Hardly "compelling" given what J quality is like on an Airbus 320. Still, pity the poor guys travelling to AMM, a few miles further along, get the same crap J service, and have to spend Mideast zone miles for the privilige
I'm not quite sure which economist AF/KLM have been reading, but I'd quite like to know how they think that increasing prices (which is effectively what they're doing by devaluing the FFP benefits) at a time of sharply-reducing demand is going to improve their business. I haven't noticed many other businesses responding to recession in this way.
Welcome to the airline industry management culture, especially when the airline group management thinks their current (government-aggrandized) weight in the market is the only thing that matters.
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This game is not as much fun as it used to be: 2008/2009 Frequent Flyer Program Fleecing Award goes to Delta Airlines
i understood they are simply going away, finito, byebye. Now you will need to pay F/P
However, it is likely there will be a lot of opups to F, since AF is positioning itself as the 3x4x3 eco class champion targetting bargain hunters. This will certainly mean even more largely overbooked Y due to low load factor perspectives in J and P... until they remove P because, do they actually need some image de marque and prestige?
This is the natural outcome from government(s) approving the behemoth mergers of AF-KL and of DL-NW and of granting these giant airline groups anti-trust immunity so that they can act in collusion through a joint-venture-style structure to undermine competition. Now, the options of shifting loyalty even within SkyTeam have been crippled to a large extent.
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This game is not as much fun as it used to be: 2008/2009 Frequent Flyer Program Fleecing Award goes to Delta Airlines
I was ready this year to shell out the personal cash to augment a V fare to a slightly higher fare to get 100% mileage. However, to reach only 50% of mileage, why would I?
Yes. Good point. AFKL was meeting with some degree of success of convincing those who were loyal to them to also fork over more money than they needed to to fly in order to gain the benefits of the loyalty program. With this next planned change, very few of those customers will continue to fly AFKL, let alone voluntarily pay them more for a ticket than they needed to.
Last edited by JOUY31; Jan 11, 09 at 10:33 am.
Reason: [quote] clause corrected for clarity
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