problem with Delta one-way ticket: 12.5K on search page but 25K on confirmation page
#1
Original Poster
Join Date: Jul 2011
Posts: 205
problem with Delta one-way ticket: 12.5K on search page but 25K on confirmation page
I searched an one-way ticket from SFO-MIA on flying blue, which has the lowest award level on Delta.
the search page shows "Classic Award 12500 miles + 5 USD", however, after I clicked the "next, trip overview", the webpage says "Number of miles required 25000". There is a red sentence saying "Your Miles balance does not enable you to reserve an award ticket for this trip. Please modify your selection."
Does anyone know what happened here ?
Thanks,
Yi
the search page shows "Classic Award 12500 miles + 5 USD", however, after I clicked the "next, trip overview", the webpage says "Number of miles required 25000". There is a red sentence saying "Your Miles balance does not enable you to reserve an award ticket for this trip. Please modify your selection."
Does anyone know what happened here ?
Thanks,
Yi
#2
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,354
Why don't you call FB? Either it is a problem of availability (availability does not always update correctly so you may well see it as available for 12.5k while in fact there is no availability in that bucket but only in flex awards) or it is a system glitch. The FB people will be able to confirm exactly which it is.
#3
Join Date: Feb 2011
Location: AMS, GVA
Programs: Oneworld sapphire (IB)
Posts: 253
I have booked FB awards on Delta 3 times in these 4 months and every time (no exception) I had the same experience as you. I thing that they show on page 1 which tickets are available at a certain moment of the day (i.e. in the morning) and that page 2 is completely automatically (completely linked to the booking systems).
In my case I always check different dates, click through to page 2 and 3 to be sure of availability and which price it really is. As result I found one-way Delta tickets from SFO to europe for as low as 25000 miles and 16 (I flew one yesterday), although at page one that was not indicated as FB of course favors filling AF/KLM seats and making a profit out of us (klm/af seats are 25000 miles and 200+ ).
Advise: check a few days in a row as availability changes ( certainly on Delta which has a terrible booking system, check delta skymiles blog).
In my case I always check different dates, click through to page 2 and 3 to be sure of availability and which price it really is. As result I found one-way Delta tickets from SFO to europe for as low as 25000 miles and 16 (I flew one yesterday), although at page one that was not indicated as FB of course favors filling AF/KLM seats and making a profit out of us (klm/af seats are 25000 miles and 200+ ).
Advise: check a few days in a row as availability changes ( certainly on Delta which has a terrible booking system, check delta skymiles blog).
#4
Join Date: Mar 2010
Location: FRA
Programs: FB Plat & DL KM, Le Club Plat, GHA Plat, HHonors Diamond
Posts: 1,591
I have booked FB awards on Delta 3 times in these 4 months and every time (no exception) I had the same experience as you. I thing that they show on page 1 which tickets are available at a certain moment of the day (i.e. in the morning) and that page 2 is completely automatically (completely linked to the booking systems).
In my case I always check different dates, click through to page 2 and 3 to be sure of availability and which price it really is. As result I found one-way Delta tickets from SFO to europe for as low as 25000 miles and €16 (I flew one yesterday), although at page one that was not indicated as FB of course favors filling AF/KLM seats and making a profit out of us (klm/af seats are 25000 miles and €200+ ).
Advise: check a few days in a row as availability changes ( certainly on Delta which has a terrible booking system, check delta skymiles blog).
In my case I always check different dates, click through to page 2 and 3 to be sure of availability and which price it really is. As result I found one-way Delta tickets from SFO to europe for as low as 25000 miles and €16 (I flew one yesterday), although at page one that was not indicated as FB of course favors filling AF/KLM seats and making a profit out of us (klm/af seats are 25000 miles and €200+ ).
Advise: check a few days in a row as availability changes ( certainly on Delta which has a terrible booking system, check delta skymiles blog).
#5
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,839
you can use delta.dumb to search for available seats, but you need to use FB online or via phone to book. I'd call FB Canada to get the ticket issued for 12.5k miles and $.
#6
Original Poster
Join Date: Jul 2011
Posts: 205
Why don't you call FB? Either it is a problem of availability (availability does not always update correctly so you may well see it as available for 12.5k while in fact there is no availability in that bucket but only in flex awards) or it is a system glitch. The FB people will be able to confirm exactly which it is.
#7
Original Poster
Join Date: Jul 2011
Posts: 205
I have booked FB awards on Delta 3 times in these 4 months and every time (no exception) I had the same experience as you. I thing that they show on page 1 which tickets are available at a certain moment of the day (i.e. in the morning) and that page 2 is completely automatically (completely linked to the booking systems).
In my case I always check different dates, click through to page 2 and 3 to be sure of availability and which price it really is. As result I found one-way Delta tickets from SFO to europe for as low as 25000 miles and 16 (I flew one yesterday), although at page one that was not indicated as FB of course favors filling AF/KLM seats and making a profit out of us (klm/af seats are 25000 miles and 200+ ).
Advise: check a few days in a row as availability changes ( certainly on Delta which has a terrible booking system, check delta skymiles blog).
In my case I always check different dates, click through to page 2 and 3 to be sure of availability and which price it really is. As result I found one-way Delta tickets from SFO to europe for as low as 25000 miles and 16 (I flew one yesterday), although at page one that was not indicated as FB of course favors filling AF/KLM seats and making a profit out of us (klm/af seats are 25000 miles and 200+ ).
Advise: check a few days in a row as availability changes ( certainly on Delta which has a terrible booking system, check delta skymiles blog).