Almost 300K miles expired
Jul 7, 2011, 5:45 am
#1
Original Poster
Join Date: Nov 2000
Posts: 1,941
Almost 300K miles expired
In my account almost 300000 miles expired. I am furious. Thought that expiration period was 36 months, and never received any email warning about mileage expiry.
What can I do to get the miles reinstated?
What can I do to get the miles reinstated?
Jul 7, 2011, 6:24 am
#2
Join Date: Oct 2010
Location: France
Programs: DL FO
Posts: 345
There are some threads about expired miles.
Lost 450000 miles. Can I get them back?
262500 Expired Miles - A happy ending.
+ others.
When complaining to FB, argue you have not been told the T&C changed.
Good luck as it does not seem easy!
Lost 450000 miles. Can I get them back?
262500 Expired Miles - A happy ending.
+ others.
When complaining to FB, argue you have not been told the T&C changed.
Good luck as it does not seem easy!
Jul 7, 2011, 6:25 am
#3
Join Date: May 2010
Programs: Delta Silver, HH Gold, Accor Gold, IHG Platinum
Posts: 5,340
See this
Last edited by KLflyerRalph; Jul 7, 2011 at 6:28 am Reason: GuillaumeD beat to the info, EDIT2: add link to thread
Jul 20, 2011, 4:29 am
#7
Join Date: Jun 2005
Posts: 8,527
What you thought (or more likely, what you didn't think at all) that the expiration date was is irrelevant. What matters is reality and your lack of paying attention.
Flying Blue is one of the worst FFPs in the industry.
Still, however, it is aimed at half-heartedly trying to influence the loyalty of high frequence and high value fliers.
Since you haven't attained Platinum Status for more than 10 years in a row nor even flown once during the last year and a half, you clearly have not qualified yourself to appear to be a member of the groups that FB is targeting. By keeping the 300k miles on the books, FB would have a liability to a once-upon-a-time, past customer they don't give a damn about anymore. By having the miles expire they are able to erase this liability from their books. They are not worried about losing you as a customer. They already lost you as a customer more than a year and half ago.
Perhaps if you agree to fly at least 80k status miles in the next 12 months they might agree to reinstate the miles after you complete your challenge.
Jul 20, 2011, 5:46 am
#8
Join Date: Oct 2010
Location: France
Programs: DL FO
Posts: 345
FB changed its expiration policy more than 2 years ago. But still, if the OP joined FB when it was the 36 month expiration policy and was not advised by FB about the diminution to 20 month, it can be worth to fight a bit.
See this as pointed out by KLflyerRalph. But apparently, you need to fight quite a bit.
See this as pointed out by KLflyerRalph. But apparently, you need to fight quite a bit.
Jul 20, 2011, 5:57 am
#9
Join Date: Jan 2007
Location: GLA
Programs: AF/KL FB Plat 4L, VA Vel Silver, BA EC, LH M&M
Posts: 1,825
I sincerely wish you all the best for getting the miles back.
Nevertheless I cannot help stating that I fail to understand why this type of problem comes up here on FT from time to time. If had not flown with Skyteam (or any other alliance) for a year or so, I would notice, think about my miles and book a cool holiday flight in Business with my partner or best mate to the other end of the world. But I would certainly not forget 300000 miles.
On the other hand, if I did not care about my miles and would not remember them after a year of not flying Skyteam, I would not bother about losing them.
Anyway. If they refuse to reinstate your miles, maybe you could ask them if they would be okay, as a gesture of goodwill, with you giving the miles to charity. I could imagine that they would be willing to do this, and in this way the story would at least have some sort of good outcome in the end.
Nevertheless I cannot help stating that I fail to understand why this type of problem comes up here on FT from time to time. If had not flown with Skyteam (or any other alliance) for a year or so, I would notice, think about my miles and book a cool holiday flight in Business with my partner or best mate to the other end of the world. But I would certainly not forget 300000 miles.
On the other hand, if I did not care about my miles and would not remember them after a year of not flying Skyteam, I would not bother about losing them.
Anyway. If they refuse to reinstate your miles, maybe you could ask them if they would be okay, as a gesture of goodwill, with you giving the miles to charity. I could imagine that they would be willing to do this, and in this way the story would at least have some sort of good outcome in the end.
Jul 20, 2011, 6:43 am
#10
Join Date: Mar 2006
Location: CDG/AMS
Programs: FB Plat for life, FB PC, M&M FT, Hertz President (+ many low tier cards)
Posts: 2,777
Jul 22, 2011, 7:45 am
#11
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,544
It is sad for you, but if I had 300KM, I would have been a bit more careful about expiration. Anyway keeping miles inactive for years is a bad idea as they get periodically devalued in all FFPs.
Jul 22, 2011, 8:30 am
#14
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,174
Won't help the OP, but I have found it very helpful to sign up for a service like Awardwallet.
You don't have to think about things like expirations any more; the date is right on the screen for all your reward programs, and you don't have to keep track of 50 passwords/logins for yourself, family members, whatever.
You don't have to think about things like expirations any more; the date is right on the screen for all your reward programs, and you don't have to keep track of 50 passwords/logins for yourself, family members, whatever.
Jul 23, 2011, 5:48 pm
#15
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
But the thing is that you have been a FT member since 2009. Did you not notice the changes here on this forum?