AY flights posting time to Finnair Plus
#31
Join Date: May 2016
Location: FRA
Programs: AY+ Silver, IHG Gold Elite
Posts: 62
Most likely the issue now / during the autumn has been the Finnair plus system update. I am also missing my points from 17th and 21st of November flights as well as my brand new silver status.
As some might have noticed the whole Finnair plus system was down due to the update from 18.11.2016 21oo to 21.11. "morning". Most likely this is like every IT project in Finland = delayed, messed up and wrong in every possible way. I wouldn't hold my breath until they get it fixed.
As some might have noticed the whole Finnair plus system was down due to the update from 18.11.2016 21oo to 21.11. "morning". Most likely this is like every IT project in Finland = delayed, messed up and wrong in every possible way. I wouldn't hold my breath until they get it fixed.
#33
Join Date: Aug 2008
Location: Helsinki
Programs: AY Platinum, IHG Gold, Diners
Posts: 1,276
Good that it's not only me. No flights have posted in the last 2 weeks. My counter also now tells me I have one flight less than before - I haven't checked what flight they removed.
Not impressed.
Not impressed.
#34
Join Date: Oct 2010
Location: Sweden
Programs: Oneworld Emerald, EBG
Posts: 248
I totally agree with you "fintastic".
Earlier it took maximum 5 days for AY-flights but now ages.
And regarding my MH-flights I had to contact Finnair Plus five times to get the points posted. Maybe MH to blame but still unacceptable I think.
Earlier it took maximum 5 days for AY-flights but now ages.
And regarding my MH-flights I had to contact Finnair Plus five times to get the points posted. Maybe MH to blame but still unacceptable I think.
#35
Join Date: Dec 2013
Programs: AY+ Plat, A3*G
Posts: 672
QS BNE-SYD not posted so far, almost two weeks has passed
QR SYD-DOH not posted so far, almost two weeks has passed
QR DOH-OSL points/segment posted in 2 days, but not visible on the table
AY OSL-HEL points/segment posted in 8 days, but not visible on the table
So I have got points/segments but can't see from which flights..
QR SYD-DOH not posted so far, almost two weeks has passed
QR DOH-OSL points/segment posted in 2 days, but not visible on the table
AY OSL-HEL points/segment posted in 8 days, but not visible on the table
So I have got points/segments but can't see from which flights..
#36
Join Date: Jan 2014
Location: Helsinki
Programs: AY Platinum
Posts: 303
I ended up getting my points for my recent 16 Nov lh flight to Asia twice. Unfortunately, it was fixed a couple of days afterwards. For a moment I already dreamed of getting a shortcut to Plat.
The above isn't visible on the AY website statement but in my Android app I used to have two events, giving 18,400 points for the same outbound flight for the same day and another event 10 days later "giving" me -18,400 for that flight. Now it seems that one of these events has disappeared and there's only one +18,400 event and another -18,400. Hopefully the total balance is still correct.
My friend actually made it to AY Gold prematurely because of this error. When fixing the error they took away the extra points but not his status. He would have reached Gold in any case after the points of the return flight will be credited, though.
The above isn't visible on the AY website statement but in my Android app I used to have two events, giving 18,400 points for the same outbound flight for the same day and another event 10 days later "giving" me -18,400 for that flight. Now it seems that one of these events has disappeared and there's only one +18,400 event and another -18,400. Hopefully the total balance is still correct.
My friend actually made it to AY Gold prematurely because of this error. When fixing the error they took away the extra points but not his status. He would have reached Gold in any case after the points of the return flight will be credited, though.
#37
Join Date: Apr 2016
Programs: AY Platinum, AZ Alata Plus
Posts: 16
sueco6, five contacts to get points posted? Wow.. sorry to hear that. No wonder a lot of people who don't fly as much wonder why I go to so much trouble to get every point I have earned rather than just let it be if they don't post automatically..
I really have difficulty understanding from an IT perspective how can it be so difficult to maintain a timely and reliable system for a seemingly simple task as crediting FF points (especially from AY flights!). I guess there must be a lot of legacy systems and interfaces where things can go wrong or something. Oh well, I have a month left to reach plat so hopefully we will all get our points soon!
I really have difficulty understanding from an IT perspective how can it be so difficult to maintain a timely and reliable system for a seemingly simple task as crediting FF points (especially from AY flights!). I guess there must be a lot of legacy systems and interfaces where things can go wrong or something. Oh well, I have a month left to reach plat so hopefully we will all get our points soon!
#38
Join Date: Oct 2010
Location: Sweden
Programs: Oneworld Emerald, EBG
Posts: 248
Thanks for the sympathy Fintastic.
I was actually considering to give up because I had already reached Plat and it was "only " a couple of thousand points .
But I am aiming for lifetime Gold within 4 (?) years so decided to keep on nagging ;-)
I was actually considering to give up because I had already reached Plat and it was "only " a couple of thousand points .
But I am aiming for lifetime Gold within 4 (?) years so decided to keep on nagging ;-)
#41
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,164
AY flights from 26NOV posted yesterday or possibly day before that. Seemed pretty normal. Flights on 27 has not posted yet though.
#43
Join Date: Mar 2014
Location: aal
Programs: Finnair plat
Posts: 110
#45
Join Date: Dec 2013
Programs: AY+ Plat, A3*G
Posts: 672