Free drinks for AY Plats [and other experience reports of Plat recognition]
Jul 19, 2016, 11:55 am
#46
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
Again, all of you who are missing points; You need to educate the FA that s/he needs to register the card twice. First to get the 10% discount on the total, then a second time to register the account for points.
And yes, it is a disgrace for AY HQ to source such a bad machine and implement it in such a poor way. It is unfathomable how they can ignore the basic use cases. If they just invested some time and money in the machines, they would easily have made double revenue. (AY is not alone in this disgrace department though)
And yes, it is a disgrace for AY HQ to source such a bad machine and implement it in such a poor way. It is unfathomable how they can ignore the basic use cases. If they just invested some time and money in the machines, they would easily have made double revenue. (AY is not alone in this disgrace department though)
Jul 19, 2016, 12:18 pm
#47
Join Date: Dec 2014
Programs: Accor ALL Platinum
Posts: 1,111
I've tried to educate FAs (chief of cabin actually) without success because crew knows better. A few weeks ago I had a preorder. Purser wiped my card once, asked me to put PIN code and sign a receipt. When I mentioned that maybe he should wiped my card again since there isn't my frequent flyer number in the receipt, he told me that it comes automatically because the number already is in the preorder confirmation. Points didn't come onto my account but I had to contact Finnair customer service. On another flight, purser wiped my cards several times and managed to double charge me. She wasn't able to cancel one of them but just asked me to be in contact with customer care.
Jul 19, 2016, 12:30 pm
#48
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
I've tried to educate FAs (chief of cabin actually) without success because crew knows better. A few weeks ago I had a preorder. Purser wiped my card once, asked me to put PIN code and sign a receipt. When I mentioned that maybe he should wiped my card again since there isn't my frequent flyer number in the receipt, he told me that it comes automatically because the number already is in the preorder confirmation. Points didn't come onto my account but I had to contact Finnair customer service. On another flight, purser wiped my cards several times and managed to double charge me. She wasn't able to cancel one of them but just asked me to be in contact with customer care.
Jul 19, 2016, 12:37 pm
#49
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
Wow, just wow. 
Perhaps it is not only bad machines but also staff attitudes to some extent. It is not unheard of in legacy industries that staff fight changes in their roles by not learning new techniques proerly.
Indeed!
Perhaps it is not only bad machines but also staff attitudes to some extent. It is not unheard of in legacy industries that staff fight changes in their roles by not learning new techniques proerly.
Indeed!
Jul 19, 2016, 12:40 pm
#50
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
I've tried to educate FAs (chief of cabin actually) without success because crew knows better. A few weeks ago I had a preorder. Purser wiped my card once, asked me to put PIN code and sign a receipt. When I mentioned that maybe he should wiped my card again since there isn't my frequent flyer number in the receipt, he told me that it comes automatically because the number already is in the preorder confirmation
When I suggested she'd swipe the card anyway, she told me no, because I'd get double points. And guess where I wound up.
Last edited by lkrt; Jul 19, 2016 at 1:01 pm
Jul 19, 2016, 12:51 pm
#51
Join Date: May 2013
Location: HEL
Programs: AY+ Platinum / OWE
Posts: 112
Jul 19, 2016, 1:12 pm
#52
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,056
Same kind of happened to me as I bought something from Jeweller's in Jumbo Vantaa and this shop was in Finnair Plus system.
So I showed my AY Plus card for points and for the payment I gave my AY Plus Mastercard and lady said I can not pay with AY MC because then I get double points. What a BS!
So I showed my AY Plus card for points and for the payment I gave my AY Plus Mastercard and lady said I can not pay with AY MC because then I get double points. What a BS!
Jul 19, 2016, 2:36 pm
#53
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,957
Same kind of happened to me as I bought something from Jeweller's in Jumbo Vantaa and this shop was in Finnair Plus system.
So I showed my AY Plus card for points and for the payment I gave my AY Plus Mastercard and lady said I can not pay with AY MC because then I get double points. What a BS!
So I showed my AY Plus card for points and for the payment I gave my AY Plus Mastercard and lady said I can not pay with AY MC because then I get double points. What a BS!
I wonder what goes through peoples minds
I only use AY partners when they have a promo but those have not been very common lately
Jul 20, 2016, 2:03 am
#57
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
Jul 20, 2016, 9:47 am
#58
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,957
but some work may be required. Many times I have been told NO its AY platinum only
Jul 25, 2016, 6:03 am
#59
Join Date: Aug 2015
Location: SIN
Programs: AY+ Plat, GA Plat, SQ Gold
Posts: 316
Proper recognition on AY51 last week in Y. Purser greeted personally, chatted for a while and brought champagne in a C glass before departure, free flow of Cliffhanger all the way, chocolate plates without asking, meal preference asked before dinner service, personal notification when we were set on a holding pattern upon arrival, etc. Mixed Finn/Asian crew.
Jul 26, 2016, 11:40 am
#60
Join Date: Aug 2011
Programs: AY Plat
Posts: 127
Today on my AMS flights, no recognition. I had to ask if I get Coke free and showed my card. Nothing about newspapers, I didnt mind cause I had my own.
One Plat had to ask also for drink and newspaper.
Why this is so difficult ? New rules started on 1st April and they still dont know what to do.
One Plat had to ask also for drink and newspaper.
Why this is so difficult ?
New rules started on 1st April and they still dont know what to do. Back in J, good service.
This makes me feel they have a forget-the-Y policy. :/