Booze me up
May 26, 2016, 4:14 am
#1
Original Poster
Join Date: Apr 2016
Location: Tokyo
Programs: AY+ Platinum, SK Gold
Posts: 67
Booze me up
I'm mostly fly long haul between Europe and Asia, usually the HEL-NRT route Y class. The Finnair inflight service is getting better and better. I'm getting the feeling that Finnair is trying to get to the same level as JAL.
On my latest flight HEL-NRT I noticed increased offers on complementary alcohol in Y. After dinner the flight attendants went through the cabin with white and red wine (don't recall seeing this before). When coffee was served, I noticed that they had complementary Baileys as well. (I happen to love Baileys in my coffee).
When I flew the same route a few weeks earlier, I did not notice this. Is this a new development? Both the website and the menu in the pocket in front of you says that drinks other than beer and whine costs. Actually, the front seat pocket menu even says that a Karhu costs a few euro.
This is not consistent and I'm curious what the actual policy is here. Flying sober is boring, and one of the reasons I started flying with Finnair again instead of JAL on the HEL-NRT route is because they reinstated free drinks.
Two-three years ago when fuel prices were higher and Finnair was bleeding money, the service was really bad. No free drinks and the flight attendants refused to give me a beer unless I got up from my seat and went to the back of the plane to get it.
I hope that this extended complementary drink policy stays. Most customers on the HEL-NRT route are Japanese anyway, so their consumption is low. I like flying with airlines that are trying to give customers a good experience (as opposed to trying to nickle and dime customers at any turn).
On my latest flight HEL-NRT I noticed increased offers on complementary alcohol in Y. After dinner the flight attendants went through the cabin with white and red wine (don't recall seeing this before). When coffee was served, I noticed that they had complementary Baileys as well. (I happen to love Baileys in my coffee).
When I flew the same route a few weeks earlier, I did not notice this. Is this a new development? Both the website and the menu in the pocket in front of you says that drinks other than beer and whine costs. Actually, the front seat pocket menu even says that a Karhu costs a few euro.
This is not consistent and I'm curious what the actual policy is here. Flying sober is boring, and one of the reasons I started flying with Finnair again instead of JAL on the HEL-NRT route is because they reinstated free drinks.
Two-three years ago when fuel prices were higher and Finnair was bleeding money, the service was really bad. No free drinks and the flight attendants refused to give me a beer unless I got up from my seat and went to the back of the plane to get it.
I hope that this extended complementary drink policy stays. Most customers on the HEL-NRT route are Japanese anyway, so their consumption is low. I like flying with airlines that are trying to give customers a good experience (as opposed to trying to nickle and dime customers at any turn).
May 26, 2016, 2:08 pm
#2
Join Date: Oct 2010
Location: Sweden
Programs: Oneworld Emerald, EBG
Posts: 248
I'm mostly fly long haul between Europe and Asia, usually the HEL-NRT route Y class. The Finnair inflight service is getting better and better. I'm getting the feeling that Finnair is trying to get to the same level as JAL.
On my latest flight HEL-NRT I noticed increased offers on complementary alcohol in Y. After dinner the flight attendants went through the cabin with white and red wine (don't recall seeing this before). When coffee was served, I noticed that they had complementary Baileys as well. (I happen to love Baileys in my coffee).
When I flew the same route a few weeks earlier, I did not notice this. Is this a new development? Both the website and the menu in the pocket in front of you says that drinks other than beer and whine costs. Actually, the front seat pocket menu even says that a Karhu costs a few euro.
This is not consistent and I'm curious what the actual policy is here. Flying sober is boring, and one of the reasons I started flying with Finnair again instead of JAL on the HEL-NRT route is because they reinstated free drinks.
Two-three years ago when fuel prices were higher and Finnair was bleeding money, the service was really bad. No free drinks and the flight attendants refused to give me a beer unless I got up from my seat and went to the back of the plane to get it.
I hope that this extended complementary drink policy stays. Most customers on the HEL-NRT route are Japanese anyway, so their consumption is low. I like flying with airlines that are trying to give customers a good experience (as opposed to trying to nickle and dime customers at any turn).
On my latest flight HEL-NRT I noticed increased offers on complementary alcohol in Y. After dinner the flight attendants went through the cabin with white and red wine (don't recall seeing this before). When coffee was served, I noticed that they had complementary Baileys as well. (I happen to love Baileys in my coffee).
When I flew the same route a few weeks earlier, I did not notice this. Is this a new development? Both the website and the menu in the pocket in front of you says that drinks other than beer and whine costs. Actually, the front seat pocket menu even says that a Karhu costs a few euro.
This is not consistent and I'm curious what the actual policy is here. Flying sober is boring, and one of the reasons I started flying with Finnair again instead of JAL on the HEL-NRT route is because they reinstated free drinks.
Two-three years ago when fuel prices were higher and Finnair was bleeding money, the service was really bad. No free drinks and the flight attendants refused to give me a beer unless I got up from my seat and went to the back of the plane to get it.
I hope that this extended complementary drink policy stays. Most customers on the HEL-NRT route are Japanese anyway, so their consumption is low. I like flying with airlines that are trying to give customers a good experience (as opposed to trying to nickle and dime customers at any turn).